Whitepapers

Harnessing the Power of the Data Explosion

We live in a world transformed by data. The opportunities available to businesses and their customers for increased levels of engagement and understanding are exponential but at times overwhelming. Organizations struggling to harness this deluge of data can find themselves spending unnecessarily on duplicate mailings to the same household or missing opportunities to engage more cheaply and efficiently online. Customer experience may be hurt by brand inconsistency across channels and internal silos that impede resolution of service issues. And incremental revenue is often left on the table when cross-sell and upsell opportunities are either disconnected or poorly aimed.

For businesses operating in a regulated environment, the challenges of the data explosion are even more complex. Industries like financial services, telecommunications and healthcare must comply with ever increasing regulation, along with privacy and data protection laws that vary from one geography to the next. Disparate standalone databases and fragmented processes for creating and delivering content make managing compliance across a myriad of customer touchpoints both a significant and risky undertaking.

However, for progressive organizations, the pressures of regulatory compliance coupled with the challenges of today’s data overload can actually be a springboard to more effective multichannel communications.

The same single customer view (SCV) with cross-channel integration that enables the operational control and accuracy essential for compliance is also the key to effective, data-driven marketing. The benefits for businesses that execute well can include lower cost, improved revenue and increased customer satisfaction. With increased regulation now mandating standard operating procedures for many companies, some have posed that the ability to deliver an outstanding customer experience within regulatory constraints can actually become an important differentiator.

This will certainly be true in healthcare, where a perfect storm of regulation, pressure to cut costs and the need to control prices is forcing health insurers to look for new ways to interact with their members. And forthe telecom industry, where year-over-year churn can run as high as 30%, the ability to deliver a personalized experience across the consumer lifecycle—activation, billing, problem resolution—becomes critical to decreasing churn.

Introduction

The purpose of this whitepaper to address some of the most frequently posed security and system reliability questions.

What is a HotSpot Printer?

The Ricoh HotSpot printer allows people to print simply by sending an email or submitting print requests from a webpage.

This simple and intuitive interface allows use without the need for print drivers or any extra software. This eliminates IT overhead and time used in setup and configuration for mobile or temporary users.

There are two methods for submitting print jobs:

Email – Users submit their print jobs by simply forwarding an email to the printer’s email address. This can be done from any computer or handheld device that supports email. The user will then receive an email response with a release code for the body of the email and a separate email and release code for each attachment. Simply enter this release code at the printer keypad to begin printing the document or email.

Web Submission – Documents may also be submitted through a web browser by visiting the printer’s webpage. Users simply select the browse button to identify the document they would like to submit for printing and then provide an email address before submitting the print request. They will receive a release code on the webpage as well as a copy of the code via email. When the code is entered at the printer keypad the job will begin printing. 

1 Document Overview

This document gives end users an overview of the Fiery® server’s architecture and functional aspects as they relate to device security in Fiery FS100 Pro/FS100. Fiery server is available in two options, an embedded server option and a stand-alone server option. This document refers to the embedded server option as integrated Fiery server and refers to both options as Fiery server. It covers hardware, network security, access control, operating system and data security. The document’s intent is to help end users understand all the Fiery server’s security features that they can benefit from and to understand its potential vulnerabilities.

1.1 Electronics For Imaging (EFI) Security Philosophy

EFI™ understands that security is one of the top concerns for business worldwide today, so we’ve built strong security features into the Fiery servers to protect companies’ most valuable assets. We also proactively work with our global partners and our cross-functional teams to determine companies’ current and future security requirements, so security is never an issue with our products. As always, we still recommend that end users combine Fiery security features with other safeguards, such as secure password and strong physical security procedures, to achieve overall system security.

1.2 Configure the Security Feature via Fiery Configure

An Administrator of a Fiery server can configure all Fiery features via Fiery Configure. Fiery Configure can be launched from Fiery Command WorkStation® or Webtools™ under the configure tab. 

New Winning Strategies in Insurance

In fact, recent research indicates that insurers are investing in communications and content management to help drive top line growth*. The scope of what must be integrated continues to expand well beyond paper, and includes electronic and telephone-based content being exchanged through a variety of channels. Obviously, it is still important to run efficient operations and stay compliant, but there is a new level of appreciation for how the quality, availability, accuracy, and completeness of information can significantly impact relationships with customers, prospects, agents and brokers, and third party partners. It goes beyond documents and forms. Fully integrated communications encompasses all types of interactions that an insurance company has with others, especially the customer.

Customers and others expect personalized service delivered in a customized approach with tailored information. The standards for competing have changed and continue to change. Integrated communications is a major factor for building long-term strategic strength. The changing landscape of communications and customer expectations threatens some insurers – but creates new ways to win for those willing and able to grasp the opportunities, with greater rewards for those that act now.