Whitepaper

Integrated Communications in Insurance: The Road to New Winning Strategies

New Winning Strategies in Insurance

Integrated communications is a key lever for success in the insurance industry. The management of all forms of communications content and information is increasingly being viewed as a strategic business issue.

In fact, recent research indicates that insurers are investing in communications and content management to help drive top line growth*. The scope of what must be integrated continues to expand well beyond paper, and includes electronic and telephone-based content being exchanged through a variety of channels. Obviously, it is still important to run efficient operations and stay compliant, but there is a new level of appreciation for how the quality, availability, accuracy, and completeness of information can significantly impact relationships with customers, prospects, agents and brokers, and third party partners. It goes beyond documents and forms. Fully integrated communications encompasses all types of interactions that an insurance company has with others, especially the customer.

Customers and others expect personalized service delivered in a customized approach with tailored information. The standards for competing have changed and continue to change. Integrated communications is a major factor for building long-term strategic strength. The changing landscape of communications and customer expectations threatens some insurers – but creates new ways to win for those willing and able to grasp the opportunities, with greater rewards for those that act now. 

Ricoh HotSpot Printer/MFP Whitepaper

Introduction

The purpose of this whitepaper to address some of the most frequently posed security and system reliability questions.

What is a HotSpot Printer?

The Ricoh HotSpot printer allows people to print simply by sending an email or submitting print requests from a webpage.

This simple and intuitive interface allows use without the need for print drivers or any extra software. This eliminates IT overhead and time used in setup and configuration for mobile or temporary users.

There are two methods for submitting print jobs:

Email – Users submit their print jobs by simply forwarding an email to the printer’s email address. This can be done from any computer or handheld device that supports email. The user will then receive an email response with a release code for the body of the email and a separate email and release code for each attachment. Simply enter this release code at the printer keypad to begin printing the document or email.

Web Submission – Documents may also be submitted through a web browser by visiting the printer’s webpage. Users simply select the browse button to identify the document they would like to submit for printing and then provide an email address before submitting the print request. They will receive a release code on the webpage as well as a copy of the code via email. When the code is entered at the printer keypad the job will begin printing. 

Fiery Security White Paper: Fiery System 10, Version 2.4

1 Document Overview

This document gives end users an overview of the Fiery® server’s architecture and functional aspects as they relate to device security in the System 10. It covers hardware, network security, access control, operating system and data security. The document’s intent is to help end users understand all the Fiery server’s security features that they can benefit from and to understand its potential vulnerabilities.

1.1 Electronics For Imaging (EFI) Security Philosophy

EFI™ understands that security is one of the top concerns for business worldwide today, so we’ve built strong security features into the Fiery servers to protect companies’ most valuable assets. We also proactively work with our global OEM partners and our cross-functional teams to determine companies’ current and future security requirements, so security doesn’t become an issue with our products. As always, we still recommend that end users combine Fiery security features with other safeguards, such as secure password and strong physical security procedures, to achieve overall system security.

1.2 Configure the Security Feature via Fiery Configure

An Administrator of a Fiery server can configure all Fiery features via Fiery Configure. Fiery Configure can be launched from Fiery Command WorkStation® or Webtools™ under the configure tab. 

Fiery Security White Paper Fiery FS100 and FS100 Pro, Version 2.6.1

1 Document Overview

This document gives end users an overview of the Fiery® server’s architecture and functional aspects as they relate to device security in Fiery FS100 Pro/FS100. Fiery server is available in two options, an embedded server option and a stand-alone server option. This document refers to the embedded server option as integrated Fiery server and refers to both options as Fiery server. It covers hardware, network security, access control, operating system and data security. The document’s intent is to help end users understand all the Fiery server’s security features that they can benefit from and to understand its potential vulnerabilities.

1.1 Electronics For Imaging (EFI) Security Philosophy

EFI™ understands that security is one of the top concerns for business worldwide today, so we’ve built strong security features into the Fiery servers to protect companies’ most valuable assets. We also proactively work with our global partners and our cross-functional teams to determine companies’ current and future security requirements, so security is never an issue with our products. As always, we still recommend that end users combine Fiery security features with other safeguards, such as secure password and strong physical security procedures, to achieve overall system security.

1.2 Configure the Security Feature via Fiery Configure

An Administrator of a Fiery server can configure all Fiery features via Fiery Configure. Fiery Configure can be launched from Fiery Command WorkStation® or Webtools™ under the configure tab. 

Protect Enterprise Data, Achieve Long-Term Data Retention

Introduction

In today’s business environment, customers rely on the most efficient, high- performing, and reliable backup systems to protect critical business information. Customers need to protect increasing levels of data while keeping costs under control. HP StoreOnce Backup systems provide a disk-based data protection platform while addressing data growth by applying HP StoreOnce deduplication software for efficient, long-term data retention.

The HP StoreOnce B6200 Backup system, the latest deduplication appliance in the HP StoreOnce product line, provides a unique combination of features, including industry-leading performance (up to 100 TB per hour), high availability, and high capacity making the HP StoreOnce B6200 Backup system the industry leader in the enterprise deduplication sector. 

HP StoreOnce Catalyst software was developed to dramatically improve the performance, function, and integration of backup applications such as Symantec NetBackup. HP StoreOnce Catalyst delivers deduplication on an appliance server, media server, or dedicated appliance. Since it uses the same deduplication algorithm globally, data can be moved between platforms without rehydration. HP StoreOnce Catalyst allows better utilization of advanced, disk-based storage solutions while increasing efficiency and performance.

This document describes the benefits of using HP StoreOnce B6200 Backup systems combined with HP StoreOnce Catalyst software and Symantec NetBackup to back up important enterprise data. This document also recommends backup and recovery implementations.

Integrated Communications in Insurance: The Road to New Winning Strategies

New Winning Strategies in Insurance

In fact, recent research indicates that insurers are investing in communications and content management to help drive top line growth*. The scope of what must be integrated continues to expand well beyond paper, and includes electronic and telephone-based content being exchanged through a variety of channels. Obviously, it is still important to run efficient operations and stay compliant, but there is a new level of appreciation for how the quality, availability, accuracy, and completeness of information can significantly impact relationships with customers, prospects, agents and brokers, and third party partners. It goes beyond documents and forms. Fully integrated communications encompasses all types of interactions that an insurance company has with others, especially the customer.

Customers and others expect personalized service delivered in a customized approach with tailored information. The standards for competing have changed and continue to change. Integrated communications is a major factor for building long-term strategic strength. The changing landscape of communications and customer expectations threatens some insurers – but creates new ways to win for those willing and able to grasp the opportunities, with greater rewards for those that act now.

What VoIP Requires From a Data Network

Introduction

Here is a very common story. A customer has a data network based on TCP/IP that is working well. He can transfer files and run networked database applications among several locations with adequate speed and efficiency. He can also browse the Web and download files from the Internet.

He installs VOIP devices at each of his sites and connects them to the data network. The voice technology works very poorly. He has intermittent problems with sketchy voice quality, dropouts in conversation, even dropped or incomplete calls. His sturdy data network, which works fine for all kinds of data applications, barely works at all for voice applications.

The difficulty lies in the fact that voice applications require the network to provide some features that are not very important to data applications. File downloads and database programs require every byte to be delivered correctly, but they are flexible with regard to how long it takes to get the bytes from one location to another. Voice, on the other hand, requires the bytes to arrive in a very timely manner, although it is more flexible about losing a few bytes here and there.

In this document, we will address the issues that cause this situation and describe what is necessary to avoid it. These issues are network quality, available bandwidth, and packet competition. We will try to provide the reader with an understanding of what should be considered in planning a VOIP installation so that there will not be any unpleasant surprises.

What VoIP Requires From a Data Network

Introduction

Here is a very common story. A customer has a data network based on TCP/IP that is working well. He can transfer files and run networked database applications among several locations with adequate speed and efficiency. He can also browse the Web and download files from the Internet.

He installs VOIP devices at each of his sites and connects them to the data network. The voice technology works very poorly. He has intermittent problems with sketchy voice quality, dropouts in conversation, even dropped or incomplete calls. His sturdy data network, which works fine for all kinds of data applications, barely works at all for voice applications.

The difficulty lies in the fact that voice applications require the network to provide some features that are not very important to data applications. File downloads and database programs require every byte to be delivered correctly, but they are flexible with regard to how long it takes to get the bytes from one location to another. Voice, on the other hand, requires the bytes to arrive in a very timely manner, although it is more flexible about  losing a few bytes here and there.

In this document, we will address the issues that cause this situation and describe what is necessary to avoid it. These issues are network quality, available bandwidth, and packet competition. We will try to provide the reader with an understanding of what should be considered in planning a VOIP installation so that there will not be any unpleasant surprises.

Designing and Building a Datacenter Network: An Alternative Approach with OpenFlow

EXECUTIVE SUMMARY

Server virtualization and cloud computing are changing the face of enterprise computing today. Virtualization enables more efficient use of IT resources and greater levels of IT agility and control. Cloud extends these benefits, allowing IT organizations to reduce their infrastructure complexity, ease staff workload, and more rapidly scale compute resources. Together, these technologies enable organizations to better meet organizational demand and provide greater agility for the enterprise.

Unfortunately, most current network technologies were not developed with the needs of virtualization and cloud computing in mind, and as a result, the network can become a bottleneck to cloud and virtualization deployments. Static topologies require manual intervention to deploy and migrate virtual machines (VMs), which adds cost and burden to IT and hinders the organization's ability to respond quickly to changes in the environment.

OpenFlow is an open source networking architecture that is supported and promoted by the Open Networking Foundation (ONF) and designed to address these shortcomings. An extension of Ethernet, OpenFlow separates the data path and control path, with all networking logic and policies handled by a separate controller. This introduces a new layer of abstraction in networking, analogous to server virtualization, and enables the network to act as a single fabric.

With OpenFlow, the network acts as one "big switch." All logic occurs in software and can be changed as application and network requirements change, allowing for instant and automatic propagation of new policies throughout the network, simplification of network management, and dynamic partitioning of the network to easily handle multitenant environments or traffic segmentation needs as one would using VLANs.

Content and Records Management: The Business Case for Transformative Outsourcing

The dynamic role of outsourcing in business transformation today

Today, leading organizations around the world are making a major commitment to the process of business transformation. The goal of the reshaping effort is to minimize risk and achieve greater efficiency, profitability and agility—all vital ingredients in the recipe for 21st-century business success.

Typically, organizations begin this transformation by taking a long, hard look at the way they run all of their operations and their business processes.

The result of this intensive self-analysis is a crystallized focus on the specific elements of the business model—the strategic core competencies—that enable it to deliver a unique value to the client and create a sustainable competitive advantage.

Elements of the business that are not an integral part of these core competencies are then viewed as candidates for outsourcing if there are clear-cut business benefits to be gained in terms of efficiency, productivity and organizational effectiveness.

“Outsourcing isn’t about moving jobs,” a telecommunications executive told  Business Week. “It’s about the flexibility to put resources in the right place at the right time.”

The business benefits of transformative outsourcing

If additional analysis determines that there is a strong business case to be made for outsourcing a particular operation or business process, the organization then searches for an outsourcing partner with the expertise, experience, technology and client focus to deliver benchmark capabilities based on industry best practices.

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