Tackling Information Overload At the Source

Executive Summary

  • Each year the amount of information created in the enterprise, paper and digital combined,grows faster than 65%.
  • Non-productive information work, such as reformatting documents or reenteringdocuments into computers, consumed more than $1.5 trillion in U.S. salaries last year.
  • Survey respondents spend as much as 26% of their time trying to manage informationoverload.
  • Respondents split their time evenly between dealing with paper and digital information,but 71% prefer to deal with digital information.
  • The amount of time U.S. information workers spent last year managing paper-driveninformation overload cost $460 billion in salaries.
  • Respondents whose companies do a good job managing information overload ratetechnology as a significant help.
  • Reducing the time wasted dealing with information overload by 15% could save a companywith 500 employees more than $2 million a year.

Must-Have Metrics for Enterprise Information Capture and Management

Executive Summary

Most organizations have developed key performance indicators and metrics to help monitor and manage various aspects of their business. But too often, companies fail to track the most useful metrics on the health and operational efficiency of their business.

This white paper explains why you need metrics and presents a framework to help you develop and use them. It also identifies and describes key metrics that every company should use and emphasizes the need to review them regularly to ensure they support your organizational goals.

Enterprise Metrics

Every organization needs key performance indicators to monitor and manage various aspects of their business.
Balanced Scorecard, widely used in large enterprises, provides a useful framework for organizing metrics into four main areas: financial, customer, process and innovation/learning. Many organizations have found that understanding and applying Balanced Scorecard concepts to the development or use ofmetrics is complex and requires extensive training. However, metrics are essential to understanding and improving an organization’s performance and financial health.

Next-Generation Inkjet Technology

1. Breakthrough PrecisionCore Technology (Executive Summary)

PrecisionCore, Epson’s latest advance in the 500-year-old craft of printing, promises outstanding increases in speed along with improved output quality, bringing inkjet printing to a new level. The heart of the technology is a next-generation print chip, based on micro-electro-mechanical systems (MEMS) technology, which uses a 1-micron thin piezo actuator that acts like a pump to deposit ink with dramatic speed and precision. PrecisionCore continues and extends Epson’s tradition of providing renowned color quality and output durability across the widest range of applications.

PrecisionCore is a highly scalable technology suited for products ranging from desktop printers to industrial systems such as large-scale label presses. Its modularity allows PrecisionCore print chips to be arrayed in both moving serial printhead and fixed linehead configurations. And use of piezo technology allows great freedom in ink chemistry, facilitating printing on a broad variety of substrates.

PrecisionCore is the product of one of the largest investments in research and development in Epson’s history. It merges advances in materials science and MEMS fabrication to continue to expand the company’s leadership in the print industry. It continues the march toward ever more affordable inkjets, demonstrating Epson’s continued commitment to providing customers with best-in-class capabilities. Epson now has multiple opportunities to utilize the advantages of these new print chips across its product line in volumes and with economies of scale that few can match. PrecisionCore print chips give the company the ability to build the next generation of high-performance inkjet printers that can replace entire market segments, including office laser printers, commercial screen printers, and traditional analog presses.

In the following pages, Epson proudly introduces you to PrecisionCore’s grand design. Put simply, the ability to pump larger amounts of fluid through densely packed nozzles yields a multitude of small, round, precise dots. For the customer, this translates into better and faster output.

Google’s Approach to IT Security: A Google White Paper


Google technologies that use cloud computing (including Gmail, Google Calendar, Google Docs, Google App Engine, Google Cloud Storage among others) provide famiiar, easy to use products and services for business and personal/consumer settings. These services enable users to access their data from Internet-capable devices. This common cloud computing environment allows CPU, memory and storage resources to be shared and utilized by many users while also offering security benefits.

Google provides these cloud services in a manner drawn from its experience with operating its own business, as well as its core services like Google Search. Security is a design component of each of Google’s cloud computing elements, such as compartmentalization, server assignment, data storage, and processing. 

This paper will explain the ways Google creates a platform for offering its cloud products, covering topics like information security, physical security and operational security. The policies, procedures and technologies described in this paper are detailed as of the time of authorship . Some of the specifics may change over time as we regularly innovate with new features and products.

Direct Mail The Power of Relevant Communications

The Direct Mail Opportunity

By all accounts, direct mail is one of the best opportunities worldwide in print services today. And customers welcome it. Consumers prefer direct mail for receiving marketing and promotional information and direct mail gets customers attention; 81% of households read or scan some or all of their advertising mail. In addition, direct mail and catalogs outperform other media in building traffic to a website, phone number, store or other business. Even the younger generation prefers mail. 

For example, 70% of consumers aged 25-34 who receive bank statements read them on paper compared to 63% of consumers aged 50-64. Across all ages, most printed documents are read more than once and often for an average of three minutes4. Lastly, mail is measurable. So marketers can track and account for the revenue generated from their marketing investments in direct mail.

Page growth will accelerate until 2015 in Western Europe. Direct mail and marketing collateral will be the big drivers of growth for at least the next decade. (Caslon & Company, Western Europe Color Market Forecast, March 2008)

The key to success is creating highly relevant direct mail, made possible with full-color digital printing technology and data-driven information. Analysts report digital color printing is the only segment of the
printing industry showing a dramatic increase in volume. InfoTrends is forecasting digital color impressions growth at 10% CAGR between 2007 and 2012. And Pira reports that global printing revenue from
direct mail was estimated at $35 billion in 2007 and expected to grow at CAGR of 6.7% in 2007-2012.

Delivering Cloud Services to the State of Texas


Most government organizations spend a significant portion of their technology budgets procuring and maintaining information technology (IT) infrastructure, platforms, and applications. Purchasing hardware, upgrading software, and hiring administrators is a major undertaking, often consuming resources needed for other activities.

The State of Texas is setting a progressive example for other state governments by relying on cloud service providers to provision IT resources to dozens of state agencies. Led by the Texas Department of Information Resources (DIR), the state is creating the Texas Cloud Marketplace, a private cloud that utilizes engineered systems such as Oracle Exadata and Oracle Exalogic to deliver new technology while fulfilling legislative mandates. Oracle is helping to transform the state’s widespread infrastructure, which spans hundreds of databases and tens of thousands of applications. The billion-dollar consolidation project was designed to help 300,000 government employees serve 25 million citizens in a more flexible and cost-effective way (see article in Profit).

The State of Texas leveraged the Oracle Enterprise Architecture Framework to structure the Data Center Services program. Initial business drivers included the following:

  • Establish an IT delivery model that reduces costs, meets demand, and fulfills the state’s legislative goals
  • Set up detailed OpEx business models to meet agency budget constraints
  • Re-align current strategic initiatives and delivery models to match the alternate models establishedin a new Roadmap and Future State Architecture
  • Develop a cloud service provider capability model, business architecture, and operating model for bringing state agencies into the cloud

Regulatory Compliance and MFP Security Solutions: Key Issues and Considerations


In the early 1980s securing a computer, printer or fax machine meant placing it behind a locked door. That was before computers were on every desktop, and before the advent of multi- functional products (MFPs). The MFP consolidates functionality into a single, space-saving platform, enabled businesses to address varied document processing needs, specifically walk-up copy and fax operations and network scan, fax and print functions. From document creation through output and distribution, the MFP plays a pivotal role in today’s connected workplace.

Indeed, as a centralized document processing hub, the MFP has transformed the office landscape by speeding the generation and dissemination of information. In the pre-Internet era documents were carried by courier or express mail services. Now those same documents are easily converted into electronic files, via the MFP, and communicated locally or globally–in an instant. As technology has evolved, so too has the speed at which business moves.

This shift from paper-based to electronic business processes presents formidable challenges for IT security professionals, and others tasked with safeguarding information assets. With nearly instantaneous dissemination capabilities, business-critical documents can be routed to unauthorized individuals in seconds. 

To remain competitive in today’s challenging economic climate, organizations–now more than ever– have to protect information assets from theft or loss. Information security is particularly critical for businesses subject to a labyrinth of federal regulations, such as HIPAA, SOX and GLBA. In this white paper, we will examine the issue of regulatory compliance as it relates to office technology, and thus provide guidance on security solutions that can help support enterprise-wide compliance initiatives.

Xerox® ConnectKey™ Share to Cloud Transform Paper into Editable Information in the Cloud

Simplicity is what makes it so effective. ConnectKey Share to Cloud delivers all of the benefits of cloud computing to Xerox® ConnectKey MFPs in the same way that apps leverage the cloud on mobile devices. Employees use the intuitive touchscreen on every ConnectKey MFP to scan their documents, and the Share to Cloud solution converts the files and distributes them to the selected cloud service.

Not only does this enable knowledge workers to transfer information once trapped in paper to editable digital content, but it also provides on-the-go access to employees’ most important files and documents anytime, anywhere, including access to content from mobile devices.

ConnectKey Share to Cloud is a solution your administrators or IT department will appreciate. Share to Cloud is a serverless MFP application with no on-premise software or hardware required. So busy employees and administrators can work on more important tasks. Share to Cloud reduces their burden by eliminating the need for implementation, maintenance, and support.

Reducing Network Complexity, Boosting Performance with HP IRF Technology

What you will learn in this white paper

The fundamental nature of networking is changing, especially in enterprise data centers. With new, integrated applications deployed against large scale, highly virtualized server farms, server-to-servercenter communications are demanding a completely new level of intra-data-center performance. Traditional three-tier networks—designed to support data-center-in/data-center-out traffic and built using legacy, poor-performing redundancy protocols—can’t deliver the server-to-server capacity required for these types of workloads.

Purpose-built HP networking solutions, system architecture, and technology are streamlining the design of next-generation data centers and campus networks to ensure the superior resiliency, performance, and agility that enterprise networks now require. One HP innovation is Intelligent Resilient Framework (IRF), a technology that far outstrips ordinary protocols designed to improve the performance of network switches. In this white paper you will learn about the challenges associated with conventional switch solutions; the advantages of IRF in terms of manageability, performance, and resiliency; and the very real business benefits that can result from installing HP A-series switches that employ this technology.

HP IRF is an innovative technology that lets you ‘flatten’ data center and campus networks, eliminating the need for a dedicated aggregation layer and providing more direct, higher capacity connections between users and network resources. And IRF helps customers achieve these goals in a cost-effective, easy-to-manage way.

Xerox and the Environment: Our Sustainability Commitment Briefing Paper for Xerox Customers

Executive Summary

What is Sustainability?

Sustainability is balancing the social, environmental and economic needs of business today without compromising the ability of future generations to meet theirs. At Xerox, we do this by simplifying the way our customers’ work gets done. It’s also about valuing our employees and communities, preserving our environment and returning value to our shareholders… now and for the future. Xerox views it as a way of doing business, rather than as a cost of doing business and our Annual Report on Global Citizenship provides a comprehensive report of our efforts in these areas.

Xerox regards three elements as critical for achieving sustainability: Leadership, Innovation and Partnerships that extend across its Value Chain.

Sustainability takes into account environmental and social performance in addition to financial performance – the “triple bottom line.”

The Triple Bottom Line at Xerox:

Social: We provide customers with simplified processes that bring cost, quality and productivity benefits and a greener way of operating. Our commitment to our employees shows in our actions: valuing diversity and inclusiveness, rewarding good performance, offering excellent opportunities for learning and development, providing a safe and healthy work environment and achieving the right work/life balance. We strive to take a leadership role in local communities as well as in the global community. This work is supported by the volunteer efforts of Xerox employees and support of the Xerox Foundation.


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