Ontario, Canada – PrintFleet celebrated the culmination of two years of collaboration with Canon U.S.A., Inc., a leader in digital imaging solutions, to release PrintFleet Remote Tech, a service utility that streamlines device monitoring and management capabilities into a single solution that will significantly improve efficiency and productivity of service delivery for Canon Dealers in North America.
Remote Tech is a powerful tool developed to deliver key service data collected directly from Canon devices equipped with Canon’s embedded Remote Diagnostic System (eRDS) and Canon’s Remote Maintenance System (imageWARE Remote). The data is then forwarded to a client’s PrintFleet server for compilation and action. Remote Tech’s bi-directional communication functionality enables many service related activities, such as device configuration, remote reboot and MIB writing to be performed remotely. PrintFleet Remote Tech addresses key challenges faced by the Dealer, VAR, and MSP community by simplifying device integration, installation and configuration for set device defaults from a centralized location, into a single MPS software tool.