Pitney Bowes

Pitney Bowes Expands SendSuite Live™ to Provide Cost-Saving Logistics and Payment Services for Shippers

<p>STAMFORD, Conn., August 17, 2011 - Pitney Bowes Inc. (NYSE: PBI) today announced enhancements to its SendSuite Live™ global logistics solution that add access to shipping payments and logistics services which can save shippers up to 20 percent of their shipping cost while greatly simplifying the carrier payment process.</p> <p>“Our ability to seamlessly add access to logistics service providers offering further cost savings benefits and control is evidence of the scalability and flexibility of SendSuite Live,” said Mark A. Williams, Director, Distribution Solutions, Pitney Bowes. “These new features, in combination with flexible payment services and consolidated billing, offers parcel and freight shippers unprecedented simplicity in optimizing their shipping operation. The result is a full suite of best-in-class services like no other logistics management solution available.”</p> <p>SendSuite Live’s parcel and freight service access now includes: Event Management, which provides shippers tracking for shipments from point of pickup to delivery, for all inbound and outbound freight and parcel shipments; Performance Management service offerings include enhanced rate and route management and execution; Freight Brokerage service that provides small shippers access to discounted shipping rates; and optimization services that provides larger shippers an automated process to consolidate multiple parcels to reduce costs.</p>

Pitney Bowes Introduces PB Discovery Portal to Connect Clients with eDiscovery Services

<p>STAMFORD, Conn., August 10, 2011 - Pitney Bowes Management Services (PBMS), a wholly owned subsidiary of Pitney Bowes Inc. (NYSE: PBI), today introduced PB Discovery, a new online portal that will bring offsite eDiscovery services to the client’s desktop. PB Discovery enables users to price, submit, proof and manage eDiscovery processing jobs from their desktop 24/7, anywhere in the world.</p> <p>“PB Discovery will change the way law firms, government agencies and corporate legal departments process eDiscovery data,” said Perry Gile, vice president, document solutions, Pitney Bowes Management Services. “Our clients will now have the processing capabilities of our National Processing Center at their fingertips, from job submission to final proof. They will be empowered to manage their eDiscovery processing through the entire process from their desktop, 24/7.”</p> <p>PB Discovery eliminates the time and expense of transferring discovery data physically via expedited carrier, local courier, trucking service, etc., for processing and provides a fast, easy and secure digital dashboard to manage discovery workflow. Pitney Bowes clients will now have a direct connection to its National Processing Center, one of the country’s top data processing centers, which can handle more than 27 terabytes of data monthly.</p>

Pitney Bowes White Paper Offers Insight on Best Practices in Business Continuity

<p>STAMFORD, Conn., July 27, 2011 - Pitney Bowes Inc. (NYSE: PBI) today released a white paper that offers insight and best practices in business continuity to help organizations of all sizes safeguard and strengthen their operations.</p> <p>The white paper provides insight on why a comprehensive, long-term approach to business continuity involves not just data and IT infrastructure contingencies, but also planning for disruptions to physical facilities wherever they may be.</p> <p>The white paper also features a recent, real-world example of business continuity in action. A major Pitney Bowes facility in Texas burned to the ground in February, 2011. By following its own business continuity plan, Pitney Bowes minimized disruptions to employees, customers and the community. The work done at the destroyed building was rerouted to other locations, and a replacement site was on-line and operational within four months.</p>

Pitney Bowes Expands International Mailing Services

<p>STAMFORD, Conn., July 13, 2011 - Pitney Bowes Inc. (NYSE: PBI) today announced it is expanding its international mailing services to help U.S. customers deliver publications around the world. The Company’s international mail services facility in Itasca, Illinois will now serve as a publications center of excellence for customers shipping magazines, trade journals, bulk newsstand shipments and books to 215 countries.</p> <p>As a leading international publication distributor, Pitney Bowes handles and ships thousands of publication titles worldwide each year for top publishers in the U.S. These mailing services help customers navigate the complex and dynamic world of delivering publications to international readers. In addition, Pitney Bowes’s international mail services can help customers improve delivery speed and reliability, increase mail preparation efficiencies, and reduce international postage expenses.</p> <p>“Pitney Bowes understands that providing innovative solutions and access to information is critical for helping customers manage the global distribution of their publications,” said Tim Bates, senior vice president, international services, Pitney Bowes. “In addition to comprehensive production capabilities, our new center of excellence will offer customers web-based services for around-the-clock access to manage their inventory and track product shipments.”</p>

Pitney Bowes Adds Social Responsibility to Connect+ Printer Capability

<p>STAMFORD, Conn., June 28, 2011 - Pitney Bowes Inc. (NYSE: PBI) is enabling its 8,000 plus Connect+ customers, who on average mail out 3,500 envelopes a month, to raise awareness for national nonprofit organizations through its Connect for a Cause program, it announced today. The ongoing national campaign is a turnkey program that will help promote national nonprofit organizations for a set period of time during which Connect+ mail system customers can help elevate awareness and drive funding. The customer that delivers the most messages using Connect+ through December 31, 2011 will receive $1,000 from Pitney Bowes to donate to the charity of its choice.</p> <p>“Many of our customers are big supporters of giving. However, in this economy, being able to give back is not as easy as it once was,” said Chris Giles, Vice President, Solutions and Competitive Marketing, Pitney Bowes. “Through Connect for a Cause, we are giving small and medium-sized businesses a simple way to help charitable causes and, at the same time, helping to raise awareness to very worthwhile causes that will directly benefit from the additional exposure. The customer who generates the most messages will have the opportunity to donate to a cause that is important to them.”</p> <p>The first in an ongoing series of national nonprofit organizations to benefit is the National Recreation and Park Association's program, America's Backyard, which represents the leading U.S. advocacy organization dedicated to the advancement of public parks and recreation opportunities, as well as environmental conservation efforts. July is the nation’s official Park and Recreation Month. Connect+ customers will have from now through the end of July to support America's Backyard by adding the logo and promotional message from America's Backyard on the outside of their outgoing mail. Future benefiting charities will be announced in July.</p>

Pitney Bowes Business Insight Announces Winners of 2011 Meridian Awards

<p>LAS VEGAS, June 09, 2011 - Pitney Bowes Business Insight, a global leader in customer data, analytics and communication software and services, today announced the 2011 Meridian Award winners from the company’s Insights 2011 User Conference. Each year, Pitney Bowes Business Insight recognizes organizations that enable lifetime customer relationships with excellence in customer communications management.</p> <p>“Congratulations to the 2011 Meridian Award winners,” said John O’Hara, president, Pitney Bowes Business Insight. “Our clients are using technology to creatively build better customer relationships, improve customer loyalty and grow revenues.”</p> <p>Recognized during a formal ceremony at the Insights 2011 User Conference at the M Resort in Las Vegas on June 9, 2011, the winners are:</p> <p><strong>Bank J. Van Breda &amp; Co, Belgium for Organizational Impact <br /></strong>Bank J. Van Breda &amp; Co is a Belgian business bank with a specific focus on small- and medium-sized enterprises and liberal professionals. They used Pitney Bowes Business Insight’s DOC1® Designer, Generator+PCE, e-messaging technology and DCS solutions to improve the efficiency of the business processes that were previously paper driven, error-prone and time consuming. To go completely paperless, Bank J. Van Breda &amp; Co used Pitney Bowes Business Insight products to manage a new, Web-based application to directly handle all front office transactions and the remote signing of documents. With Pitney Bowes Business Insight, Bank J. Van Breda &amp; Co’s experienced a radical change in the way employees worked and improved efficiency across the bank. Today, 70% of the documents generated by the new application are electronically signed and by the end of the summer, 90% of all commercial transactions will be supported by the new application. As a result, bank customers are able to access and complete transactions faster and more accurately. <a href="http://www.bankvanbreda.be">www.bankvanbreda.be</a></p>

Pitney Bowes Receives 2010 Supplier Excellence Award from Eastman Chemical Company

<p>STAMFORD, Conn., June 07, 2011 - Pitney Bowes Management Services, Inc. (PBMS), a wholly owned subsidiary of Pitney Bowes Inc. (NYSE: PBI), has been selected as the recipient of Eastman Chemical Company’s 2010 Supplier Excellence Award. This is the second consecutive year PBMS has received this prestigious honor for its service to Eastman Chemical Company.</p> <p>In 2010, PBMS achieved a service delivery level of 99 percent and delivered more than $720,000 in cost savings and process improvements.</p> <p>“We are proud and honored to receive this award for the second consecutive year from our valued customer, Eastman Chemical Company,” said Jennifer Bonilla, president and general manager, PBMS-Americas. “This award underscores our commitment to delivering service excellence and value to our customers each and every day. On behalf of the PBMS team, I would like to thank Eastman Chemical for this great honor.”</p>

Customer Communications Drives More than 20 Percent of Overall Consumer Trust According to Pitney Bowes Business Insight Survey

<p>LAS VEGAS, June 06, 2011 - Insights 2011 User Conference-- Pitney Bowes Business Insight, a global leader in customer data, analytics and communication software and services, today released a research study on The Role of Trust in Consumer Relationships. Conducted by the ECSP Europe Business School, the study illustrates that communications from a service provider is one of the leading influencers of trust. Customer communications drives more than 20 percent of overall trust of the company, impacting length of customer relationships, business profitability and customer advocacy or word-of-mouth experience.</p> <p>Long-lasting customer relationships are critical to business success, and trust is a driving factor. Digital technologies and social media enable companies to reach their customers directly in an environment where those customers also exchange opinions about products, services, and brands. According to the study, customer satisfaction with interactive channels is often determined by trust in self-service channels (10-20 percent) and by communications from the provider (15-20 percent). Customer trust is also influenced by a service provider’s management policies and practices, and by a customer’s previous experience. Overall, the study finds that trust can drive up to 44 percent of customer loyalty in a brand.</p> <p>“Trusted brands build upon each interaction to enable lifetime customer relationships,” said David Newberry, Chief Marketing Officer of Pitney Bowes Business Insight. “Every customer interaction – in person, on a Web site, with direct mail, or with a call center – is an opportunity to build or break trust. This study validates how crucial customer communications management programs are for positively managing customer interactions and, therefore, for also improving the value and profitability of every customer relationship.”</p>

Pitney Bowes to Host Global Document Messaging Technologies Customer Summit

<p>STAMFORD, Conn., June 01, 2011 - Pitney Bowes Inc. (NYSE: PBI) will host its tenth annual Global Document Messaging Technologies Customer Summit on June 6 – 8, 2011, in Danbury, Connecticut. The event will bring together top industry leaders for insightful sessions and innovative solutions tours that can help mailers and marketers transform their customer communications and grow their businesses. Pitney Bowes will also announce the winners of its Brilliant Communications Awards, which honor leading print and mail organizations that are finding new ways to streamline workflow, ensure accuracy, and market precisely to obtain the greatest value from their customer communications.</p> <p>Ramesh Ratan, president, Pitney Bowes Document Messaging Technologies will deliver the keynote address at the summit. “We will celebrate our customers’ successes, share innovative solutions, and take a strategic look forward at how customer communications are evolving, changing and growing,” said Ratan. “We look forward to meeting with our customers to exchange ideas for solving today’s business challenges and creating more effective connections with their customers.”</p> <p>This year, more than twenty-five of the Company’s latest innovations will be on display in the Danbury Global Technology Center. Guests will participate in solution tours and engage one-on-one with experts to explore a wide range of Pitney Bowes solutions including:</p> <ul> <li>A next generation mail finishing platform that redefines high performance; </li> </ul>

Pitney Bowes Management Services Teams with EMC for Managed Imaging Solutions

<p>STAMFORD, Conn.--Pitney Bowes Management Services, Inc. (PBMS) announced an alliance with EMC Corporation that will help clients accelerate the transition from physical to digital documents. PBMS will deploy EMC Captiva Intelligent Enterprise Capture software as its document and data capture technology for both hosted and on-premise offerings to enable efficient and cost-effective processing of documents and data. PBMS is among the first global document process outsourcers using the entire Captiva portfolio and will be a preferred outsourcing partner for EMC.</p> <p>While more and more companies are transitioning to electronic forms and transactions, many mission-critical business processes still rely heavily on physical documents. PBMS Document Processing Services (DPS) leverages Captiva to capture documents and forms in both physical and digital formats, extract the critical business data and deliver the documents and data into a client’s business process or workflow. DPS offers clients and their employees instant access to information, streamlined processes for greater efficiency, and fast and secure document processing.</p> <p>“As their trusted service provider of choice, our clients are looking to PBMS to strategically facilitate their transition from physical to digital,” said Vicki O’Meara, executive vice president and president, Pitney Bowes Services Solutions. “We are pleased to partner with EMC to offer our clients end-to-end document processing services. We manage documents, both on-site and off-site, for many large enterprises and public organizations today. By combining our expertise in managing both the physical and electronic documents with EMC’s Captiva software, we can offer our clients a very powerful outsourced services option for their document processing.”</p> <p>This alliance enables PBMS to combine its operational excellence and strong market position in mail and document management services with the leading document capture technology, EMC’s Captiva, to offer outsourced document processing services to key targeted market segments and customers.</p>

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