Nuance Closes Acquisition of Equitrac

<p><b>BURLINGTON, Mass., – June 16, 2011</b> – Nuance Communications, Inc. (NASDAQ: NUAN) today announced that the company has closed the acquisition of Equitrac Corporation, a leading provider of intelligent print management and cost recovery software.</p> <p>Equitrac expands Nuance’s document imaging portfolio, adding Equitrac print management products to Nuance eCopy ShareScan® scanning and workflow solutions, and to Nuance OmniPage, PaperPort and PDF Converter Professional desktop applications. The addition of Equitrac strengthens Nuance’s global channel partnerships with multifunction printer (MFP) vendors, including Canon, Xerox, Konica Minolta, Ricoh and HP – each of which currently sells both Equitrac and Nuance eCopy solutions.</p>

Nuance Launches Complete Care Multi-Channel Solutions that Integrate Inbound and Outbound Customer Care

<p><b>BURLINGTON, Mass., – June 6, 2011</b> – Nuance Communications, Inc (NASDAQ: NUAN), the leading developer of speech and customer interaction solutions for businesses and consumers around the world, today announced Nuance Complete Care, an integrated inbound/outbound, multi-channel solution for the customer care call center. Nuance Complete Care increases the value of every customer interaction by integrating inbound interactive voice response (IVR) interactions with multi-channel proactive communications, engaging customers with smarter automated conversations that solve more customer problems with fewer calls. </p> <p>Over the course of a relationship with a business – such as bank, a credit card company, a pharmacy, or a utility – consumers frequently have to contend with disparate experiences and uncoordinated treatment. The inbound and outbound experiences are branded differently, use different terminology, and don’t appear to be aware of the other. For the consumer, this leads to confusion, and more time spent on the phone trying to manage their accounts.</p> <p>Companies have long realized that providing a coherent, intuitive customer experience across service channels is a competitive differentiator, and that poor service experiences are a key driver of customer disloyalty. Nuance Complete Care enables businesses to manage the long-term customer conversation over the multiple touch points that occur throughout the customer lifecycle – whether the interaction is initiated by the company or the consumer.</p> <p>“Historically, many companies have taken a siloed approach to servicing their customers – the customer care department was responsible for inbound calls while marketing might be responsible for proactive notifications, for example – today customers are pushing these same companies to be smarter with how they provide service,” said Drew Kraus, vice president of Gartner. “Consumers are expecting more personalized communications, whether it’s via landline or a mobile phone call, email, SMS or other communications vehicles. With multi-channel communications solutions enterprises are better equipped to provide consistent and personalized interactions across a variety of customer touchpoints.”</p>


Nuance to Acquire Equitrac

<p><b>BURLINGTON, Mass., May 10, 2011</b> — Nuance Communications, Inc. (NASDAQ: NUAN) today announced an agreement under which Nuance will acquire Equitrac Corporation, a leading provider of intelligent print management and cost recovery software. Equitrac solutions have been adopted by more than 25,000 organizations worldwide to implement secure and managed printing for enterprise, global and mobile workforces.</p> <p>The acquisition expands Nuance’s document imaging portfolio, adding Equitrac’s market-leading print management products to Nuance eCopy ShareScan® scanning and workflow solutions, and to Nuance OmniPage, PaperPort and PDF Converter Professional desktop applications. The addition of Equitrac also strengthens Nuance’s global channel partnerships with multifunction printer (MFP) vendors, including Canon, Xerox, Konica Minolta, Ricoh and HP – each of whom currently sell both Equitrac print management and Nuance eCopy scanning solutions through their dealers or as part of their Managed Print Services (MPS) portfolios.</p> <p>“Equitrac expands our ability to provide our customers and MFP partners with solutions that deliver even higher levels of cost savings and office productivity,” said Robert Weideman, senior vice president and general manager of the Nuance Document Imaging Division. “Equitrac delivers proven value in healthcare, financial, legal and educational organizations, and provides secure print capabilities to desktop and mobile global office workers. This complements Nuance’s strengths in mobile and office productivity, and aligns well to Nuance’s key verticals, especially healthcare.”</p>

Nuance eCopy ShareScan MFP Scanning and eCopy PDF Desktop Selected by HP for Worldwide Distribution

<p><b>BURLINGTON, Mass., – May 3, 2011</b> – Nuance Communications, Inc. (NASDAQ: NUAN), a leading provider of speech and imaging solutions, today announced that Nuance eCopy® ShareScan® and eCopy PDF Pro Office® will be distributed by HP through a global agreement reached between the two companies. HP has also named Nuance an HP Platinum Partner, the highest level of its HP Solutions Business Partner program. Nuance offers enterprise customers a market-leading solution for digitizing document workflows, enabling employees to process paper documents easily and securely. </p> <p>eCopy ShareScan enables powerful document workflows from HP multifunction printers (MFPs) and worker desktops, supporting forms and document processing to over 100 back-end and enterprise applications including HP TRIM®, Microsoft® SharePoint®, Hyland® OnBase® and others. Under the agreement, Nuance will provide eCopy solutions to HP global enterprise customers. The two companies will cooperate on sales support and services worldwide. Additionally, Nuance has released an embedded version of eCopy ShareScan v5.0 for the latest version of HP Open Extensibility Platform (OXP) supported by HP MFPs. </p> <p>Nuance will also provide HP customers with eCopy PDF Pro Office, which connects the user desktop with network MFP scanning, and provides everything needed to create, edit and convert PDF files. eCopy PDF Pro Office includes a unique eCopy Inbox that simplifies scan-to-desktop from network and local scanners, and provides direct desktop connectivity to content management applications such as Autonomy Interwoven and Microsoft SharePoint.</p>


Nuance eCopy Moves Managed Print Services Beyond Cost Avoidance and into Automated Document Workflows and Business Process Automation

<p><b>BURLINGTON, Mass., – March 22, 2011</b> – Managed Print Services (MPS) have become the transformative business model in the printing and imaging industry. The recent economic climate has reinforced the primary driver of MPS of cost avoidance through reduction of printing, but it has also expanded the demands by customers to deliver on another part of the cost equation – increasing worker productivity and automating business processes. As a result, organizations are expanding their MPS requirements to include Managed Document Services (MDS.)</p> <p>With customer pressure to deliver continuous, quantifiable benefits to print and imaging processes, MPS providers will need to expand from print device management to also focus on automating document processes and workflows. This means document capture services will play an increasingly important role in MPS by providing front-office document scanning and workflow capabilities from network multifunction devices. Nuance eCopy ShareScan and eCopy PDF Pro Office are at the forefront of MDS initiatives.</p> <p>“When MPS providers only focus on improving document output efficiencies and reducing print costs, they are delivering incomplete solutions,” said Bill DeStefanis, Senior Manager, MFP Product Management, Nuance Document Imaging. “MPS needs to optimize the document lifecycle – from capture to output – with Managed Document Services delivered in a global model, localized across languages with consistent worldwide support. Only then will organizations realize the measurable productivity gains and cost savings that MPS promises.”</p>


Nuance Introduces PDF Converter for Mac – The Affordable Alternative to Adobe Acrobat Which Turns PDF into Editable Documents

<p><b>BURLINGTON, Mass., March 8, 2011 – </b>Nuance Communications, Inc. (NASDAQ: NUAN), a leading provider of speech and imaging solutions and the provider of PDF Converter Professional for Microsoft Windows, today introduced Nuance PDF Converter™ for Mac, giving Apple Mac users the ability to create, convert and edit PDF files for just $99 - a fraction the price of Adobe® Acrobat®.</p> <p>PDF Converter for Mac allows users to effortlessly create, view, edit and scan 100 percent industry-standard PDF files. The product uses Nuance OmniPage document conversion and optical character recognition (OCR) technology to turn PDF files back into editable text documents and turn scanned PDF files into searchable PDF files. The product also connects to separate cloud-based services, including document conversion for conversion to fully-formatted word processing and spreadsheet documents, and Evernote®, a note storage and access service. </p> <p>“With PDF Converter Professional for Windows, Nuance delivered ‘Better PDF for Business,’ the first PDF product with the price, features and performance needed to put PDF on every office desktop,” said Robert Weideman, General Manager and Senior Vice President for the Nuance Document Imaging Division. “Now Nuance is delivering a ‘Better PDF for Mac,’ making it affordable for every Mac user to save time and money by using Nuance PDF – at home, at the office and on the go.”</p>


Nuance and 3M Team to Deliver Next Generation ICD-10-Ready Clinical Documentation Solutions

<p><b>Burlington, MA. and Salt Lake City, UT. – February 16, 2011</b> – Nuance Communications, Inc. (NASDAQ: NUAN) and 3M Health Information Systems, two leaders in healthcare IT, today announced a broad, strategic partnership in which the companies are working together to deliver a suite of next generation, ICD-10-ready clinical documentation and coding solutions. As part of the collaboration, the companies will introduce Computer-Assisted Physician Documentation™ (CAPD), technology that will provide breakthrough advancements in clinical document improvement (CDI). Powered by Nuance’s advanced speech recognition and Clinical Language Understanding (CLU) technologies, and integrating 3M’s extensive CDI content and expertise, the use of CAPD will become a core component to provider organizations’ clinical documentation workflow.</p> <p>CAPD is designed to accelerate healthcare organizations’ transition to ICD-10, a new medical coding standard that will be mandated by the U.S. Department of Health and Human Services in October 2013. By combining Nuance’s speech recognition and CLU capabilities with 3M’s experience in developing and implementing ICD-10 coding products and services around the world, the companies will deliver solutions to empower healthcare organizations to create and use high-quality clinical documentation to optimize the accuracy and efficiency of their coding.</p> <p>“High-quality clinical documentation is a driving force behind clinical, business and compliance decisions. By transforming healthcare organizations’ clinical data into actionable information, we are delivering a new level of medical intelligence that, in the case of Computer-Assisted Physician Documentation, will not only bring substantial improvements to physician workflow; it also will facilitate more precise and complete coding and more accurate claims,” said Janet Dillione, executive vice president and general manager, Nuance Healthcare. “The combined capabilities of Nuance and 3M will uniquely enable clinical documentation improvement at the point-of-dictation. Our shared focus is on helping healthcare organizations create ICD-10-ready clinical documentation that will streamline coding, reimbursement and drive financial performance.” </p>


The Business Value of " Green" Document Management Solutions

Not long ago, sustainability efforts were thought to be little more than a nice gesture on the part of an organization hoping to impress current and potential customers.  However, in today's business environment, "being green" has become an essential element for driving new and current business opportunities. As part of the desired effect to gain the associated business benefits of being more environmentally sensitive, more companies are making it a high priority to kick off "green IT"  strategies, including an examination of all elements of their IT infrastructure.

Often times, hardcopy is an overlooked item of a company's "green IT" strategy. It shouldn't be. The costs of using paper/toner/ink supplies and machine energy  consumption associated with printers/copiers/multifunction devices are considerable.  Any effort to better manage these hardcopy equipment assets will have a substantial bottom-line impact.

IDC believes that "green" document management tools such as Nuance's PaperPort, OmniPage, and PDF Converter, as well as new products added to its portfolio as a result of its eCopy acquisition, are a simple way to move toward a more "green" hardcopy environment while achieving important cost and efficiency objectives. To support this assessment, IDC interviewed six current Nuance customers in North America. These customers have been using Nuance solutions for between six months and two years and have achieved significant benefits since implementing the technology. IDC's ROI research reveals that the implementation of such tools has helped these customers realize the following results:

Six Ways To Make Your Law Office More Productive Using PDF Technology

<p>Nuance Demonstrates How to Get More Business Value from PDF at LegalTech</p> <p>NEW YORK, N.Y., January 31, 2011 – PDF technology provides law offices a very effective way to share and collaborate with documents because they are compact files that retain the original design elements when you print or display them, using PCs, mobile devices and eBook readers. However, when it comes to using PDF, most legal professionals are only scratching the surface of the productivity enhancing aspects of the technology. </p> <p>“The PDF standard is a legally recognized format of choice for sharing and archiving case information, but PDFs are only the answer if used effectively,” said Jeff Segarra, director, Imaging Product Management, Nuance. “Legal professionals need better tools to more accurately convert and use text trapped in PDFs as well as solutions to transform paper-based processes into faster, smarter electronic workflows. At LegalTech, Nuance will demonstrate solutions that quickly and conveniently produce secure, confidential documents that can be shared, distributed and commented on across diverse applications, business processes and platforms.”</p> <p>For example, PDF software can improve eDiscovery by making it simple to convert paper documents into a more readily searchable, usable, accessible format. Having a fast, easy to use PDF solution will reduce the cost and time of getting critical information into the eDiscovery process while simultaneously improving the quality of available information.</p>


Nuance Greatly Expands Support for MFP Devices, Including Canon, Konica Minolta, Ricoh and Xerox; First MFP Scanning Solution to Provide Unlimited Forms Processing as a Standard Feature

<p><b>BURLINGTON, Mass., </b>November 30, 2010 – Nuance Communications, Inc. (NASDAQ: NUAN), a leading provider of speech and imaging solutions, today announced eCopy® ShareScan® Suite 5, the new release of the world’s best-selling document scanning and workflow solution for networked multifunction printers (MFPs). eCopy ShareScan provides organizations with everything needed to automate their paper-to-digital workflows, letting office workers scan paper documents easily and securely using existing investments in network MFPs and scanners. </p> <p>The new release greatly expands eCopy’s support for devices from leading MFP vendors, including Canon, Konica Minolta, Ricoh, and Xerox Corporation’s Extensible Interface Platform® technology. In addition, eCopy ScanStation delivers all the capabilities of <a href=" ShareScan 5</u></a> to all TWAIN or ISIS-capable MFPs and scanning devices. eCopy ShareScan enables the rapid deployment and management of eCopy in mixed-fleet MFP environments, with versions that scale to meet the price / performance requirements for workgroups, departments and global enterprises. </p> <p>“eCopy ShareScan 5 is an important upgrade – with features not found in other solutions – that makes scanning easier and more valuable,” said Brian Bissett, editor of The MFP Report. “The new release greatly expands users’ ability to reduce the cost of capturing and managing paper, including the ability now to tackle paper forms processing right from the MFP. Nuance also gives users the flexibility to quickly move documents where they are needed, whether that is a back-office application or directly to a user’s desktop.”</p>


Subscribe to RSS - Nuance