Lexmark

No output strategy.
No operational efficiency.

Businesses still depend on paper to serve customers, run supply chains, care for patients, open new accounts and all the other activities that drive performance and growth.

To move and use that paper-based information, organizations rely on processes and people. When these are aligned and efficient, your entire business benefits through faster turnaround, better decisions and responsive customer service.

Lexmark Managed Print Services (MPS) connects print, process and people to drive productivity and performance.

It creates environments for business growth and customer satisfaction through:

• Infrastructure Optimization
• Proactive Management
• Business Optimization

Credibility established by our track record

Lexmark has been at the forefront of MPS for over a dozen years. We bring you a rich portfolio of awardwinning multifunctiondevices, industry-specific software and highly skilled experts.

Our customer loyalty is solid, with a renewal rate of 96% for the last four years, and one of the greatest percentages of large customers of any MPS provider.

Mobile Printing Gets Down to Business

By all accounts, 2011 marked a milestone in the rise of mobile computing. According to a survey by Deloitte Canada Research, 2011 was the year when sales of “non-PCs” – the umbrella term for smartphones and tablet devices – overtook that of traditional PCs. This turning point should come as no surprise to most industry observers, especially now that mobile devices have become so powerful and affordable that few people can resist getting into the act.

“People are doing things on their mobile devices that they used to have to do on their laptops,” says Duncan Stewart, a director with Deloitte Canada Research. As with sales of mobile devices, the trend toward a more mobile workforce only shows signs of strengthening. A recent report by IDC predicted that by the end of 2011, the number of mobile workers worldwide could reach as high as 1 billion1 – and by 2013, the research group says the mobile worker population will represent nearly 35% of the global workforce.

Worker mobility is being propelled and aided by faster and more powerful mobile devices, more and better cloud services, and an expanding ecosystem of applications, or apps as they are commonly called. Inventive business leaders are intrigued by the possibilities for implementing new computing models, serving work environments not practical for traditional approaches, and gaining competitive advantages from new mobile applications.

Although today’s tablet devices don’t yet rival PCs when it comes to heavy data entry or content creation tasks, users are starting to see tablets and smartphones as more than just a companion to their PCs. People appreciate the instant-on convenience of mobile devices, which lets them collaborate with coworkers, share information with a client, or explain a medical procedure with a patient without waiting for the device to boot up. Other features such as multi-touch interfaces, motion sensing and location services are boosting the attractiveness of mobile devices. All this means that more people are reaching for their mobile devices first – and leaving their heads-down, PCbased data entry chores until the end of the day or during downtime.

Introduction

We are in the toughest economic climate most people alive today have ever seen. Banks are failing at a historic pace. Brokerage houses and retail chains are disappearing. The automotive industry is on the precipice of calamity. Home foreclosures have soared to numbers that defy comprehension. In January 2009, the national unemployment rate rose to 7.6 percent, a figure not seen since 1992. 

It’s no wonder then, that businesses, from the smallest corporation to the largest multinational enterprise, are rapidly stepping up their already frantic search to slash costs, retain liquidity, and maintain profitability. Unfortunately, many businesses equate cutting costs with cutting payroll, leading some to believe this is the cheapest, fastest way to achieve savings. There is a good chance this belief is misplaced.

Similarly misaligned is the belief that turning off IT investments is a wise move. A recent issue of McKinsey on Business Technology titled, “Managing IT in a downturn; Beyond cost cutting” says “still, except in the most dire circumstances, turning off technology investments during a downturn is counterproductive. When business picks up, you may lack critical capabilities … Targeted IT investments can make operations more efficient and increase revenues, delivering returns larger than simple cost-cutting measures typically do … Simplistic cuts, applied across the board, may endanger critical business priorities from sales support to customer service.”

SHAWNEE, Kan.
May 9, 2014

News Facts

• Lexmark’s Perceptive Software announces that Tulsa-based Saint Francis Health System will deploy Perceptive Acuo VNA to consolidate medical image management for radiologists and clinical users across all hospital and clinic locations.
• Perceptive Acuo VNA is a vendor neutral foundation that drives better care delivery through a patient-centric approach to clinical content management. It improves clinical workflow and archiving capabilities for healthcare organizations, enabling all clinical content to be easily shared across the enterprise and providing greater freedom and flexibility in implementing departmental systems that best meet patient care, clinical quality and business process needs. Perceptive Acuo VNA also strengthens business continuance and disaster recovery capabilities with VNA software running in primary and secondary data centers.

Lexington, Ky., April 3, 2014

News Facts:

• Lexmark International, Inc. (NYSE: LXK) announces the availability of new printers designed to bring enterprise-level features to small and medium businesses. The Lexmark MS310/MS410 Series offers color display panel, higher input capacity and options for wireless printing.
• The series offer added security with Lexmark’s confidential print feature.
• Mobile printing options within the series allow users to print from iOS or Android devices with the Lexmark Mobile Printing App.
• Environmentally friendly features include energy-saving modes and duplex printing.
• Remote manageability allows designated staff to control printer settings from any browser when network-connected, including security settings, device defaults and consumables alerts for greater flexibility and control.
• These series range in price from $199 to $399 and include models: Lexmark MS312dn, Lexmark MS315dn and Lexmark MS415dn.

LEXINGTON, Ky., March 25, 2014 –

News Facts:

• MopriaTM Alliance executive member Lexmark International, Inc. (NYSE: LXK) has received Mopria™ global certification across several product series for delivering simple wireless printing from Mopria-certified smartphones, tablets and other mobile devices.
• The Mopria Alliance is a non-profit membership organization of leading global technology companies focused on providing simple wireless printing from smartphones, tablets and other mobile devices.

MALVERN, PA — Ricoh Americas Corporation, Xerox Corporation and Lexmark International, Inc. today filed two Petitions for Inter Partes Review of U.S. Patent No. 8,488,173; and certain claims of U.S. Patent No. 7,477,410 at the United States Patent & Trademark Office (USPTO). The new actions are being filed jointly by all three companies in a continuing effort to protect Ricoh, Xerox and Lexmark customers and dealers against the assertion of these patents by MPHJ Technology Investments LLC.

As part of the Inter Partes Review Petition, Ricoh, Xerox and Lexmark are seeking a ruling from the USPTO that the claims are unpatentable and were fully anticipated by various prior art references.

This is the second in series of actions that the companies have undertaken to demonstrate their commitment to their customers and authorized dealer networks. In May 2013, Ricoh and Xerox filed action to nullify U.S. Patent No. 7,986,426 and help disable MPHJ’s licensing campaign against its customers.

Executive Summary

Printers are complex network devices that require careful consideration regarding security. Lexmark’s printing and networking products include a wide array of security related features. This document discusses those features and provides an overview of their benefits and their implementation.

Any device that is placed on a network must be evaluated with respect to security. How does the device protect itself from unauthorized access? Does the device expose the network to any form of vulnerability? What sort of information does the device process, and what are the security considerations related to that data? These and many other questions are appropriate to ask of any networked device, including networked printers.

Networked printers operate independently on the network and can be focal points for sensitive information. Securing them is sometimes comparable to securing other conventional networked devices such as computers: the need for controlled network access and the need for secure remote management are largely the same for printers and workstations. In other areas, the security considerations around printers are substantially different: they generally don’t run conventional operating systems, they don’t have network file shares that need to be secured, they probably don’t need or support antivirus software, etc.

This document will define the major areas of security concerns related to printers, and provide an overview of the security features of Lexmark’s printers that allow the devices to be deployed, managed and used in a secure manner.

Applicability

This white paper applies to the following Lexmark products:

• Lexmark C522 laser printer
• Lexmark C524 laser printer
• Lexmark T640 laser printer
• Lexmark T642 laser printer
• Lexmark T644 laser printer
• Lexmark C780n laser printer
• Lexmark C782n laser printer
• Lexmark W840 laser printer
• Lexmark C920 laser printer
• Lexmark C935n laser printer

This white paper does not constitute a specification or warranty. All rights and remedies concerning products are set forth in each product’s Statement of Limited Warranty.

By: John Moore

A decade ago, managed print services was a relatively novel offering and something some service providers viewed as a point of differentiation.

Today, it's the managed print service itself that needs differentiation. The market for print management services, while still growing, is maturing, according to industry executives. Competition is keen as managed services providers (MSPs), printer manufacturers, copier dealers and printer resellers all vie for customers' attention. Market participants feel pressure to stand out from others in the managed print crowd. They also need to do more for customers that have been under managed print contracts for several years and are looking for additional benefits.

By Amber E. Watson

Managed print services (MPS) help organizations of all sizes reduce overall costs, ease the labor of managing a fleet of devices, and provide businesses with a better vision of the printing process, needs, and opportunities for efficiencies going forward.

With a strong sense of an organization’s operational, financial, and technological status, the chief information officer (CIO) typically plays a lead role in deciding what and when to implement MPS or managed document services (MDS).

In the November/December 2013 issue of DPS, we outlined market share leaders providing MPS/MDS services. With this article, we offer a follow-up by presenting real-world examples of the practices in action.