Kyocera

KYOCERA Document Solutions Study 2012 - Managed Document Services in Europe

Foreword

IT requirements have increased constantly over the last few years in European companies. Security aspects and new Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solutions are just some of the key issues which need to be addressed by IT managers in companies. At the same time, cost pressures have continued to rise and IT departments need to provide business processes for specialist divisions, and there is a greater need to react more quickly to economic developments or structural changes within the company. This situation requires new software and hardware Solutions.

There is a focus on print and document management. Some European companies have somewhat neglected these substantial cost saving drivers in the IT sector over the last few years. Until now, costs associated with print and document management have not been tracked so there is no transparency. The need for new solutions has also increased, in many companies, heterogeneous device structures continue to dominate printing and document printing. This leads to high costs, a high level of administrative input and an inefficient service. The difficult issue of ‘big data’ also presents IT managers with the challenge of integrating new efficient and intelligent processes into the company IT system.

Managed Document Services (MDS) provide companies with a comprehensive system for analysing and optimising the device structure and document management using intelligent software solutions. 

By changing our name to KYOCERA Document Solutions in April, we highlighted the document management solutions for users offered by our company as a specialist in print and document management solutions. Over the last few years, we have constantly expanded our expertise in the managed document services field.  

Birmingham City Council

Birmingham City Council is the largest local authority in the UK and the largest council in Europe.

The sustainability strategy for the city as a whole involves the council in scrutinising all of its own activities but also working in partnership with others to work towards sustainability.

Birmingham City Council is currently addressing the national sustainable agenda and is using KYOCERA multi-function devices to help reduce its carbon footprint, its paper consumption and the volume of consumables used in its printing equipment. They were also keen to reduce the amount of waste generated as there is a lack of landfill around the Birmingham area, highlighted in their sustainability policy. 

Savings

KYOCERA is one of four suppliers that supplies Birmingham City Council – the majority of the machines supplied being MFDs (multifunctional devices). The Council chose KYOCERA because of price and superior back-up service and support. In terms of MFDs, KYOCERA’s green credentials all ticked the right boxes.

Councillor Paul Tilsey, Deputy Leader of Birmingham City Council said: “Birmingham City Council has a wide array of printing machines all taking cartridges at a considerable expense. Since installing the KYOCERA multifunctional devices, we have not only saved in procurement, but also in running costs. The devices have also helped us in reducing our energy consumption so choosing KYOCERA was a win, win, win situation.” 

Clean Bill of Health for Kyocera Printers at South East London Shared Services Partnership

South East London Shared Services Partnership provides ICT services to Lambeth, Southwark and Lewisham GP practices. 70 GP practices use EMIS PCS Enterprise under one managed contract. South East London Shared Services Partnership Programme Manager Bruce Young explains how he has worked with Kyocera to ensure that its print network is always in peak condition…

In late 2003 SELSSP decided to look into improving the quality of its printer fleet to make it more efficient and reduce running costs: "We had suffered from reliability issues and needed to offer our users more robust and easy to use printers. The printers we had been using broke down frequently and used flimsy materials. We were aiming to cut down on the amount of support time we had to dedicate to resolving printer issues." Explains Bruce. A search of the internet led him to the Kyocera website, where he found details of the company's ECOSYS range of mono and colour laser printers. "The emphasis on reliability and low cost of ownership certainly resonated with what we wanted to achieve." Says Bruce. "We decided to evaluate the FS- 010 mono desktop printer for use in our 167 GP surgeries." 

Across Lewisham, Lambeth and Southwark PCTs surgeries use EMIS clinical systems software, so it was essential that the products selected were compatible: "At the time we tested, Kyocera printers weren't officially listed as compatible with EMIS," explains Bruce, "so we wanted to be certain that they could do the job before deploying them." 

Significant Savings to Be Made for WorkCover In Printing Costs With Kyocera Mita Managed Print Services (MPS)

Background

WorkCoverSA manages the South Australian WorkersRehabilitation and Compensation Scheme, which provides protection to workers and employers in the event of workplace injury. WorkCoverSA has close to 300 staff working across nine floors and prior to arrangements with Kyocera Mita Managed Print Services (MPS), was equipped with a printer fleet that incorporated 12 Multifunction Devices (MFDs), standalone copiers and 40 printers. While the MFDs and copiers were maintained under a service contract, the printers had been purchased outright and demanded ongoing costs for toner and maintenance.

The Challenge

WorkCover’s varied fleet of MFDs, copiers and printers, presented a series of operational challenges and with the MFD devices fast approaching end- f- ife and the associated service contract due to expire, it was apparent that new devices would need to be purchased and deployed as replacements. 

“One of the consequences of having such a diverse fleet of MFDs, copiers and printers was the burden of having to purchase and manage 20 different types of toners, with two to three pieces each for buffering, in the inventory room,” said Mr Chris Osborne, Manager ICT Operations WorkCover.

“This also meant that every time a toner needed to be replaced, people had to go from their respective floor to the inventory room. This, combined with manual ordering errors and poor toner management, sometimes resulted in a printer being down for days before the replacement toner was available and installed.”  

Kyocera was included in the Leading Industry Analyst Firm´s Magic Quadrant for Managed Print Services, Worldwide

Kyocera Document Solutions Inc. announces its inclusion in the Gartner Magic Quadrant for Managed Print Services , Worldwide 1. The Magic Quadrant for Managed Print Services is published annually and evaluates companies on their completeness of vision and ability to execute Managed Print Services. Kyocera has been building up the Managed Document Services(MDS) business for the last few years and now meets all of the inclusion criteria.

1 Gartner, Inc., Magic Quadrant for Managed Print Services, Worldwide, Ken Weilerstein, Cecile Drew, October 24, 2012

MDS stands for Managed Document Services. It is superior to Managed Print Services (MPS) because where MPS only focuses on output, MDS optimizes your entire document output process – from capturing to archiving, workflows to security and environmental impact.

Managed Print Services: Tackling the Last Frontier in Substantially Cutting IT Speed

Introduction

The current economic crisis has had a major impact on how enterprises allocate their IT budgets. Despite the fact that shrewd investments in services will provide immediate cost savings, enterprises are still reluctant to spend, requiring greater proof of realistic return on investment in the short- to mid-term and taking considerably longer to make final decisions before getting projects up and running.

Offerings that are increasingly attractive are focused on cost savings, strong business benefits, governance and risk reduction. Now that companies are scrutinising their overheads, many of today's major international organisations are starting to realise that more effective management of print procedures and document archives will save them both time and money, although they often have no concept of the magnitude of that saving.

An economic downturn will usually push expenditure to operational (opex) rather than capital expenditure (capex). The major reasons for this are:

  • Greater flexibility, less cost: Opex-based spend allows budgets to be cut or increased faster and with fewer penalties and costs. It also allows new services to be bought and deployed more quickly and more easily. A utility pricing model — where a single invoice is generated on a monthly or quarterly basis — ensures that companies pay for what they use.
  • Less risk: Moving towards opex decreases the risk of infrastructure overcapacity and consequently financial charges.
  • Budget constraints or reluctance to borrow to fund investments: Avoiding assets on the balance sheet lowers an organisation's need for raising equity or taking loans to finance the assets. Consequently opex-based engagements become more attractive. This is also likely to drive interest for asset-based third-party agreements such as outsourcing and managed services. 

Kyocera Launches OCM Embedded Device Management Solutions for Kyocera HyPAS Devices

OCM is an International Company specialising in bespoke end to end output cost management business solutions. Using KYOCERA’s HyPAS™ embedded device architecture, OCM was invited to develop a KYOCERA specific user friendly document output and cost management solution delivering embedded functionality and performance to KYOCERA customers offering a turn key secure print, cost recovery solution that simply offers its users the advantages of ease-of-use, productivity, efficiencies and increased savings in ways that no other can match.

“We are very excited about delivering our embedded business solutions for KYOCERA’s range of HyPAS™-enabled devices”said Mr Peter O’ Farrelly Chief Executive Officer of OCM International. O’ Farrelly also went on to say “By utilising OCM’s embedded business solutions KYOCERA’s end users will regain control and transparency against assigned values for all document workflow; printing, copying, faxing and scanning. Key benefits include cost reductions, increased efficiencies and increased productivity and the ability to turn cost centres into profit centres. Here at OCM we continue to demonstrate our market deliverables through our understanding of user experience requirements at an affordable cost, where the end user can purchase OCM’s software on a per KYOCERA device license (inclusive of all OCM core features including central management, secure print and cost recovery features) ”

Kyocera was included in the Leading Industry Analyst Firm´s Magic Quadrant for Managed Print Services, Worldwide

Kyocera Document Solutions Inc. announces its inclusion in the Gartner Magic Quadrant for Managed Print Services , Worldwide 1. The Magic Quadrant for Managed Print Services is published annually and evaluates companies on their completeness of vision and ability to execute Managed Print Services. Kyocera has been building up the Managed Document Services(MDS) business for the last few years and now meets all of the inclusion criteria.

1 Gartner, Inc., Magic Quadrant for Managed Print Services, Worldwide, Ken Weilerstein, Cecile Drew, October 24, 2012

MDS stands for Managed Document Services. It is superior to Managed Print Services (MPS) because where MPS only focuses on output, MDS optimizes your entire document output process – from capturing to archiving, workflows to security and environmental impact.

KYOCERA Document Solutions America Introduces Two Cost Effective, Ultra-Reliable Color Multifunctional Printers

 FAIRFIELD, N.J. – October 10, 2012 - KYOCERA Document Solutions America, Inc., one of the world’s leading document solutions companies, has announced the release of two new color multifunctional printers (MFPs): the ECOSYS FS-C8525MFP and FS-C8520MFP. These two robust devices extend the company’s award-winning line of ECOSYS® eco-friendly products while accommodating the tight budgets and uncompromising demands of today’s most discerning business users.

The FS-C8525MFP outputs bright color and crisp black and white at 25 page-per-minute (ppm), while the FS-C8520MFP provides output at 20 ppm for both black and color documents. The MFPs come standard with print, copy, and scan features (along with optional fax and network fax capabilities), and both feature Kyocera’s hallmark low total cost of ownership and ultra-reliability. Like all Kyocera ECOSYS devices, these new MFPs have a patented long-life drum technology that reduces consumable costs and landfill waste, and they conserve energy by switching to standby mode when not in use.

Doculabs MarketFocus White Paper: Capabilities Assessment of KYOcapture

What’s Inside

 At a Glance

Provides a snapshot of background information on Kyocera Mita America. 

Challenges of Administrative Document Applications

Highlights the challenges that most workgroups face in managing documents in their administrative applications, and Kyocera Mita America’s approach to addressing them.

Review of Kyocera Mita America’s KYOcapture

Provides Doculabs’ review of KYOcapture’s capabilities.

Example Scenario

Provides an example of how KYOcapture can be used to streamline administrative applications while also facilitating good document management practices.

Business Benefits 

Highlights a number of key business benefits that KYOcapture can deliver to organizations and their workgroups.

Final Word 

Provides Doculabs’ overall opinion of KYOcapture.

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