Background
WorkCoverSA manages the South Australian WorkersRehabilitation and Compensation Scheme, which provides protection to workers and employers in the event of workplace injury. WorkCoverSA has close to 300 staff working across nine floors and prior to arrangements with Kyocera Mita Managed Print Services (MPS), was equipped with a printer fleet that incorporated 12 Multifunction Devices (MFDs), standalone copiers and 40 printers. While the MFDs and copiers were maintained under a service contract, the printers had been purchased outright and demanded ongoing costs for toner and maintenance.
The Challenge
WorkCover’s varied fleet of MFDs, copiers and printers, presented a series of operational challenges and with the MFD devices fast approaching end- f- ife and the associated service contract due to expire, it was apparent that new devices would need to be purchased and deployed as replacements.
“One of the consequences of having such a diverse fleet of MFDs, copiers and printers was the burden of having to purchase and manage 20 different types of toners, with two to three pieces each for buffering, in the inventory room,” said Mr Chris Osborne, Manager ICT Operations WorkCover.
“This also meant that every time a toner needed to be replaced, people had to go from their respective floor to the inventory room. This, combined with manual ordering errors and poor toner management, sometimes resulted in a printer being down for days before the replacement toner was available and installed.”