Case Studies

Jamestown, NY, Public Schools use Laserfiche to run smarter district-wide

<p>By <a href="" target="_blank">Melissa Henley</a></p> <p><img title="jamestown public schools logo" style="border-top-width: 0px; display: inline; border-left-width: 0px; border-bottom-width: 0px; margin: 0px 0px 0px 10px; border-right-width: 0px" height="116" alt="jamestown public schools logo" src="" width="220" align="right" border="0" /> Located at the southern shores of Chautauqua Lake, Jamestown, NY, is the largest city in picturesque Chautauqua County. The Jamestown Public Schools serve approximately 5,000 students from pre-kindergarten through twelfth grade at six neighborhood elementary schools, three middle schools and one comprehensive high school.</p> <p>In 2003, the Jamestown City School District’s human resources department began investigating document management as a possible solution to managing an ever increasing amount of paper. The department’s six employees were responsible for managing personnel records, Freedom of Information Act (FOIA) requests, employment applications and reports regarding civil rights, unemployment and workers’ compensation, as well as all files relating to negotiations, arbitrations, grievances and meeting minutes of the district’s seven unions. </p>

BC Biomedical benefits from better information management—thanks to Laserfiche

By Hobey Echlin

One team, one vision, advancing health.”

That’s BC Biomedical’s motto. And since implementing Laserfiche four years ago to manage its sprawling information network spread out over 47 patient service centers (PSCs), you can add “embracing technology” to its motto.

Headquartered in Surrey, British Columbia’s second-largest city, BC Biomedical (BCB) has been privately owned and operated by laboratory physicians since Dr. C.J. Coady founded it 50 years ago. In its half-century of existence, BCB has grown to comprise more than 40 leading practitioners in all disciplines of laboratory medicine. BCB’s pathologists are among Canada’s top practitioners in their fields, and their model for health care and community service is recognized and respected worldwide.

Grand Rapids Community College: HP and Laser’s Resource Deliver An Agile, Cost-Effective and Reliable Print Infrastructure

Grand Rapids Community College Based in Grand Rapids, Michigan since 1914, Grand Rapids Community College (GRCC) provides more than 1,600 liberal arts and occupational courses to over 15,000 students, and another nearly 8,000 learners are served by non-credit instructional opportunities. By being student-centered, collaborative, flexible, and affordable, GRCC has maintained a solid reputation as a premier transfer institution and is nationally recognized for both its liberal arts and occupational programs.

Printer consolidation failure

For Doug Miller, Director of Print Solutions at GRCC, the need for an agile, cost-effective, and reliable print infrastructure is critical to meeting the requirements of students, faculty, and staff to help keep the College affordable and attractive to a wide section of the surrounding population. He  explains, “Things are constantly changing at GRCC to improve our educational offerings – new courses are made available, facilities are reconfigured, new project teams assembled, etc. – so it’s extremely important that our IT environment is flexible and able to adapt with us as GRCC grows and evolves.”

Putting Boulder City on Easy Street: Document management’s no crapshoot for Nevada’s biggest small town

<p><small>From <a href="" target="_blank">LaserFiche</a><img title="boulder city" style="border-top-width: 0px; display: inline; border-left-width: 0px; border-bottom-width: 0px; margin: 0px 0px 0px 10px; border-right-width: 0px" height="146" alt="boulder city" src="" width="145" align="right" border="0" /> </small></p> <p>Compared to other cities in Nevada, Boulder City is something of an anomaly. Unlike nearby Las Vegas and the rest of Henderson County, BC is relatively quaint, with a population of just 15,000.</p> <p>“We’re close to Las Vegas, we’re close to the Hoover Dam, but we’re surrounded by 200 miles of land. It’s like a buffer around us,” explains City Clerk Pamella Malmstrom. “Clark County has been one the fastest growing counties in the country. We’ve taken steps to not grow so rapidly.”</p> <p>But even as modest Boulder City seems buffered from the noisy neon of its neighbors, it still faced the same information management concerns as every other city in the state. Especially since late 2007, when the state legislature passed a resolution mandating that all government agencies in Nevada be able to honor requests for public records within five working days.</p>

Blackwell’s Book Service: Placing Books in Academic Libraries Worldwide

blackwell docuware case studyOver 1,500 invoices and 12,000 orders a month are now scanned and automatically indexed in DocuWare at Blackwell’s Book Services, an international academic book distributor. This saved the company 2,000 plus man-hours a year and created an indispensable new database used to significantly improve customer service and reduce overhead costs, allowing Blackwell’s to remain a leader in book selling. Return on investment savings were reached within the first year of operation.

Well known in the world of academia, Blackwell’s Book Services specializes in the supply of books and value-added bibliographic products to more than 15,000 academic, research and special libraries in more than 120 countries around the world. Blackwell’s Book Services has a history rich in knowledge about academic book and library issues.

American Engineering Testing: Engineering a Successful Document Workflow

American Engineering Testing Case StudyWith the help of DocuWare, consulting engineering firm, American Engineering Testing Inc., automated its invoice approval processes, eliminating lost invoices and realizing cost savings from the ability to easily track documents through the approval process. With quick secure access to information, employee productivity has improved and document retention regulations have been met, limiting legal liability and positioning the company for future growth.

American Engineering Testing Inc., (AET) is an employee owned multi-disciplinary consulting engineering firm offering geotechnical, environmental, construction materials, and forensic testing services to public and private sector clients. Headquartered in St. Paul, Minnesota, the firm has eleven branch offices and employs a staff of 255 fulltime employees, increasing to approximately 350 with the addition of seasonal employees.

All County: Productivity Gains Reduce Costs

All County All County is a 28-year-old wastewater services company and a division of Earth America. Earth America is a comprehensive service organization with business units serving the waste needs for residential, commercial, industrial and government customers. Services include septic service maintenance, bulk transportation/ waste disposal, wastewater management, sewer and drain cleaning, and portable toilet rental.

All County is the largest septic cleaning company in New Jersey and New York and has a staff of approximately 78 employees and has 40,000 customers.

All County found itself in an enviable position. Business was good, they were adding customers daily and the company was growing rapidly. In fact, the company had grown so much that they remodeled their building, adding on more space to accommodate new employees.

Mengali Accountancy - Green Business Practices

Mengali Accountancy Case Study

Mengali Accountancy, an environmentally conscious accounting firm in Northern California, implemented DocuWare to streamline their work processes and become a paperless office. Since implementing the solution, the firm has improved employee accountability, gained valuable tools for monitoring its workflow, streamlined audits and strengthened its bottom line, while preserving ecology and eliminating paper usage.

Mengali Accountancy (MA) provides expertise in accounting, financial management and tax services. They specialize in handling outsourced accounting services for small businesses in the real estate and construction industry throughout Northern California.


With many different types of accounts, Mengali Accountancy handles a high volume of transactional processing for their clients. Documents range from accounts payable invoices, bank statements, loan statements, credit card statements and more. The company receives over 200 documents each day, primarily through the mail; although some information is received via fax and e-mail as well.

Print Audit's Facilities Manager produces an ROI of over $8,000 per month.


Kearns Business Solutions provides business enhancing solutions to their clients to help them effectively manage their documents. Providing the highest level of professionalism and service, Kearns offers easy-to-use, business-proven solutions that help organizations increase their profits, streamline processes and improve their overall image.

The Situation

Prior to installing Print Audit Facilities Manager, Kearns was manually collecting meter reads from their customers using a variety of methods such as phone calls, printer meter notification emails and faxed meter requests that were sent out monthly. They were gathering an excess of 20,000 meter readings a month.

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