Case Studies

City of Niles: Small City Leverages the Power of Technology

City of Niles This small town provider of electricity is using DocuWare to provide better customer service, reduce fraud, and operate more efficiently. The system is expanding throughout the city and will eventually become the records management system for all city government departments.

Founded on the banks of the St. Joseph River in 1691, Niles, Michigan is a small town located in the southwest corner of the state, just north of the Indiana state line and only 90 minutes from downtown Chicago. The City of Niles and the surrounding Niles Townships govern a combined population of 33,000 providing essential

Christian Health Care Center: Healthy Admissions Processes

<p><a href=" target="_blank"><img title="Christian Health Care Center" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="225" alt="Christian Health Care Center" src="" width="170" align="left" border="0" /></a> Christian Health Care Center (CHCC), an elder-care and mental-health facility, has implemented DocuWare, streamlining its Admissions Department and improving information accuracy for the entire Center. Patient information can easily be transferred between programs. The Center has realized significant productivity and efficiency gains, and improved patient relations, thus allowing the Center to focus on providing services in a compassionate and loving environment. </p> <p>CHCC was founded in 1911 by a group of deacons from the Reformed tradition. Today, CHCC - a non-profit organization open to anyone regardless of race, sex, or religion - provides high-quality, family-centered eldercare and mental-health services.</p> <p>The Center offers both inpatient and outpatient programs. Elder-care programs include long-term care, a special-care inpatient behavior-management unit, adult day services, assisted living, and independent senior residences. Mental-health services include a psychiatric hospital, partial program, and outpatient counseling.</p>

Collin County, TX, prepares for the future with Laserfiche records management

<p>As one of the fastest growing counties in the nation, Collin County, TX, faced the challenge of managing an increasingly-large number of records generated by a growing population. </p> <p>According to Records Manager Margaret Anderson, staff in the county’s courts had difficulty finding information, due to disparate systems implemented by each department. “We also had over 15,000 reels of microfilm and 18,450 boxes of paper stored throughout the county,” she says. “Files were everywhere and we couldn’t keep up with the demand. We had to ensure that staff did not unintentionally destroy records that needed to be retained, and we wanted to implement a case management system (CMS). But we also had to manage all the paper.</p>

At Robertet, Inc., Laserfiche gets information in the right hands, thanks to an integration with the MAPICS ERP system

<p>Sometimes, a little innovation can go a long way. That’s the case with a recent Laserfiche installation with one of the world’s oldest makers of fragrances and flavors, Robertet.</p> <p>The 150-year old firm needed some way to readily access some very important papers it kept in notebooks at its US headquarters. Many of its operations were completely computerized, but not information in the notebooks, which held safety specifications about the materials they buy to make perfumes smell sweeter and soft drinks taste better.</p> <p>According to federal guidelines, those documents, called material safety data sheets, had to be stored for some 30 years and Robertet wanted a safer way to store them. The company also wanted an easy way to store new material safety data sheets that came into the offices from time to time, and it wanted them stored in a document management system that would automatically index them in a way that would make them easy to find and retrieve.</p>

Stage 2 Planning Partners get more than they expected from their Laserfiche system

<p><img title="stage 2 logo" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 0px 0px 10px; border-left: 0px; border-bottom: 0px" height="106" alt="stage 2 logo" src="" width="178" align="right" border="0" /> When it comes to their firm’s infrastructure, many financial advisors rely on the same paper files they’ve been using since they joined the industry. For some advisors, letting go of their paper is an unfathomable hurdle.</p> <p>But other advisors—and their firms—recognize the benefits of document management. From immediately eliminating clutter to long-term benefits such as saving time, space and money, the return on investment with document management is quite impressive.</p>

Cardiovascular Center of Lompoc: Patient Records Available 24/7

<p><a href="" target="_blank"><img title="Cardiovascular Center of Lompoc" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="221" alt="Cardiovascular Center of Lompoc" src="" width="170" align="left" border="0" /></a> The Cardiovascular Center of Lompoc (CCL) provides patients with non-invasive diagnostic studies of the heart, venous and arterial systems. Patients are referred to the Center by local doctors.</p> <p>As a growing practice treating more and more patients every year, CCL spent a lot of time and money filing and storing patient records. Each new patient meant more records to process, track and store. “It’s tedious work to file and organize these records and it never ends. There are always new patient records coming in,“ says Karen Munoz, the employee who handles billing for the center out of her home office.</p> <p>Not only are patient records difficult to manage due to their large sizes, but because CCL is required to keep these records on file for seven years they were forced to keep the overflow in an offsite storage facility.</p>

Woods of Wisdom

<p>Running smarter sometimes means pacing yourself. </p> <p>That’s the lesson from 2008 Run Smarter Award winner Thurston County, WA. Until implementing Laserfiche in 2007, the rustic county, peppered as it is with forests and Puget Sound waters, was beset with what could best be described as information management logjams. </p> <p>But in less than two years, Thurston County has evolved its use of Laserfiche from a pilot project handling backlog conversion to the backbone of a department-by-department phenomenon. In short, Thurston County has realized the very essence of what it means to Run Smarter.</p> <p>The County must have heard other departments’ pleas, because suddenly several departments’ annual IT portfolios had requests for imaging systems. The County’s IT Manager, Brian Ferris, stepped in with the authority from its Information Technology Committee (ITC) and Board of County Commissioners (BOCC), and the search for an enterprise content management (ECM) system was on. </p>


<p>Since its incorporation in 1921, the city of Lynwood, CA, has endeavored to build a safe, self-reliant and pride-filled community that welcomes citizens and businesses alike. But while this goal hasn’t changed much in the past 80-plus years, the demands of residents and city staff have. With a Laserfiche document management system at the heart of its technology strategy, however, Lynwood is positioned to meet the needs of its more than 73,000 residents, and to continue on its path of forward progress.</p> <p>According to Administrative Analyst III Daniel Baker, Lynwood was looking for the technological answer to a variety of challenges. “The city environment was changing in a technological sense,” he recalls. “Community members wanted information quicker.”</p>

Toshiba America Business Solutions, Inc. Scores High Marks for Helping the Rhode Island School of Design Cut Costs with New Equipment

<p><a href="" target="_blank"><img title="risd case study toshiba" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="216" alt="risd case study toshiba" src="" width="170" align="left" border="0" /></a> The Rhode Island School of Design (RISD) was founded in 1877 in Providence. The school is comprised of a vibrant community of artists and designers, including 2,200 students from around the world, approximately 350 faculty and curators, and 400 staff members. RISD fulfills its educational mission by providing the highest quality instruction in the visual arts, design, architecture, and art education.</p> <p>While proud of its educational programming, RISD also places emphasis on providing its faculty and student population with the latest technological resources. One of the most used of these resources is the campus’ Copy Center. In July of 2003, RISD began the process of replacing its entire fleet of copiers and printers pending expiration of its existing lease. In addition, Diane Sanborn, Copy Center supervisor for RISD, wanted to upgrade to newer technology.</p> <p>RISD conducted a thorough equipment provider selection process, which eventually led the school to choose a Toshiba dealer based in Massachusetts. After Toshiba presented its recommendations and demonstrated the capabilities of several Toshiba e-STUDIO™ multifunction products (MFPs), it was clear that Toshiba understood RISD’s needs and could provide a cost-effective strategy for improvement.</p>

Bozeman Deaconess Hospital: Improving Patient Care with DocuWare

Bozeman Deaconess Hospital: Improving Patient Care with DocuWare By utilizing DocuWare, Bozeman Deaconess Hospital has saved $20,000 a month! Patient care has improved significantly and wait times have been reduced because information is readily available to both patients and staff. DocuWare is being used to manage outpatient lab records across a multi-site environment, collect payments from insurance companies faster, as well as store radiology scripts, insurance cards and signed release forms.

Bozeman Deaconess Hospital’s primary objective is providing quality healthcare to individuals and their families. The hospital is an 86-bed, full service, not-for-profit hospital located in Bozeman, Montana, serving 85,000 people in a 90 mile radius and drawing additional patients from surrounding counties.

As the medical needs of the community grew, the hospital expanded its services to allow patients to have lab work done in any one of three locations. The pressing need for a better way to manage patient records and laboratory results across a multi-site system caused the hospital to investigate implementing an electronic document management system not only for the laboratory, but for other areas of the hospital as well.


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