Case Studies

McBride and Son Enterprises, Inc.: Building Efficient Business Processes

<p><a href="http://www.officeproductnews.net/files/McBride and Son.pdf" target="_blank"><img title="McBride and Son Enterprises, Inc." style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="221" alt="McBride and Son Enterprises, Inc." src="http://www.officeproductnews.net/files/image_3_79.png" width="170" align="left" border="0" /></a> One of the nation’s top homebuilders, McBride and Son Enterprises, has built efficient business processes with DocuWare that allowed them to digitize personnel files to improve compliance with regulatory guidelines and automate invoice approval processes so employees nation-wide can have fast access to information while improving cash management. McBride was also able to manage growth without adding costs and proactively respond to warranty and customer service issues.</p> <p>One of the many companies that fall under the McBride and Son’s umbrella is Builders Bloc Contracting which functions as a construction manager and subcontractor for virtually every type of commercial and residential construction. The employee owned entity is one of Missouri’s largest homebuilders and has joined the ranks of the nation’s “Top 100 Homebuilders“ and “Giants in Housing“ as reported in Builder and Professional Builder magazines. The company employs over 1,000 skilled craftsmen and 300 office employees.</p>

MPP Company: Improving Customer Service

<p><a href="http://www.officeproductnews.net/files/MPP Company (Van Enterprises Subsidiary).pdf" target="_blank"><img title="MPP Company" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="221" alt="MPP Company" src="http://www.officeproductnews.net/files/image_3_69.png" width="170" align="left" border="0" /></a> MPP Company, the extended warranty subsidiary of Van Enterprises, a large automotive dealership group, is using DocuWare to electronically route documents and enhance the accessibility of business-critical information. The solution has resulted in secure information, automated workflow, better cash management, and exceptional customer service.</p> <p>Van Enterprises, Inc. is the nation’s largest privately owned automotive dealership group. Founded in 1955 with one car dealership, the company has grown into a multi-state operation with more than 50 dealerships and has become a Fortune 500 powerhouse which consistently ranks in the top 15% of all US companies. MPP Company was established to provide Van Enterprise car buyers with high quality service agreements and exceptional customer service.</p>

DocuLex Champions Efficient Case File Management

<p><a href="http://www.officeproductnews.net/files/DocuLex_Public_Defenders_Office_C... target="_blank"><img title="DocuLex Champions Efficient Case File Management" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="215" alt="DocuLex Champions Efficient Case File Management" src="http://www.officeproductnews.net/files/image_3_65.png" width="170" align="left" border="0" /></a> The Office of the Public Defender, Tenth Judicial Circuit, is a state of Florida agency that provides legal representation to adults and juveniles charged with a crime who cannot afford to hire an attorney, and to the mentally ill and developmentally disabled who are subject to involuntary commitment proceedings. The Tenth Judicial Circuit of Florida consists of Polk, Highlands and Hardee Counties, with the current Public Defender being J. Marion Moorman. Since Mr. Moorman’s election in 1984, the Office has grown to over 140 employees, including more than 75 lawyers who serve clients in the circuit and county courts of the Tenth Judicial Circuit, as well as appellate clients in the Second District Court of Appeal, the Florida Supreme Court and the federal courts. Public Defenders have both a constitutional and an ethical duty to provide zealous legal representation to every client, and serve as warriors for those in need of a champion.</p> <p>The Office of the Public Defender, Tenth Judicial Circuit understands how imperative efficient, effective and timely case management can be to the future of those charged with a crime, and, as such, determined the need to access thousands of case files and other documents from multiple locations, over a network, to best represent clients that urgently needed assistance.</p>

DocuLex Specializes in the Care of Pediatric Patient Records

<p><a href="http://www.officeproductnews.net/files/DocuLex_Healthcare_CTPO_Case Study.pdf" target="_blank"><img title="DocuLex Specializes in the Care of Pediatric Patient Records" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="216" alt="DocuLex Specializes in the Care of Pediatric Patient Records" src="http://www.officeproductnews.net/files/image_3_64.png" width="170" align="left" border="0" /></a> Central Texas Pediatric Orthopedics &amp; Scoliosis Surgery (CTPO) has been serving the local community since 1990. Owned and operated by Board Certified Orthopedic Surgeons with Pediatric Fellowship training, CTPO is truly one of a kind. With an emphasis on treating spinal disorders, clubfeet, leg length discrepancy, and many other orthopedic congenital abnormalities, CTPO has set a standard for exceptional care, and is the only facility of its kind in central Texas.</p> <p>The Challenge <br />Existing CTPO paper patient files can range from ¼ to 3 inches thick, or up to 200 documents per file. All closed patient files were stored off site, and, if access was needed to one of those files, a staff member had to travel to this remote location and look for the file and document.</p> <p>Pending patient charts posed an entirely different challenge that was still just as costly and time consuming. With two different locations seeing over 100 patients per day, and its doctors also on call at Children’s Hospital, active CTPO medical records were constantly having to be couriered to the doctor’s current location, wherever that may be on any given day, for review – amounting to thousands of dollars per month in courier fees.</p>

DocuLex Takes the Labor Out of U.S. Border Patrol Employee Representation

<p><a href="http://www.officeproductnews.net/files/border_patrol_case_study.pdf" target="_blank"><img title="DocuLex Takes the Labor Out of U.S. Border Patrol Employee Representation" style="border-top-width: 0px; display: inline; border-left-width: 0px; border-bottom-width: 0px; margin: 0px 10px 0px 0px; border-right-width: 0px" height="216" alt="DocuLex Takes the Labor Out of U.S. Border Patrol Employee Representation" src="http://www.officeproductnews.net/files/image_3_63.png" width="170" align="left" border="0" /></a> Founded in 1965, the National Border Patrol Council is the labor organization representing all non-supervisory U.S. Border Patrol employees, currently numbering about 13,000 nationwide.</p> <p>The Council aggressively and effectively represents employees through negotiations, litigation and legislative action, provided by a nationwide network of several hundred well-trained and dedicated volunteer activists and a small staff of extremely capable professionals, and is affiliated with the American Federation of Government Employees and the AFL-CIO.</p> <p>Rich Pierce, Executive Vice President of the National Border Patrol Council, oversees the assignment of labor cases to the almost 500 union representatives, attorneys and field representatives that handle matters for Border Patrol employees surrounding disciplinary actions such as suspensions and terminations of employment. Mr. Pierce is also tasked with devising the best IT solutions to automate the process of case management for the Council representatives.</p>

Ear, Nose and Throat Associates of South Florida uses Laserfiche to clear its paperwork blockage

<p>With 19 locations and a caseload of 4,000 patients per week, Ear, Nose and Throat Associates of South Florida is the state’s second largest physician group dedicated to treating disorders of the ears, nose and throat. Although the group has always provided patients with outstanding care, keeping patient charts up to date was becoming an increasingly significant challenge. </p> <p>Most charts were stored in large filing cabinets in the group’s main office. Staff quickly filed charts before leaving for the day, resulting in frequent mistakes. Worse, staff lacked an effective method for tracking charts that had been sent to satellite offices, making it difficult to determine where a missing chart might be located.</p>

It Pays to Have DocuLex Archive Studio Do the Filing

<p><a href="http://www.officeproductnews.net/files/DocuLex_Certa_Case Study.pdf" target="_blank"><img title="It Pays to Have DocuLex Archive Studio Do the Filing" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="216" alt="It Pays to Have DocuLex Archive Studio Do the Filing" src="http://www.officeproductnews.net/files/image_3_62.png" width="170" align="left" border="0" /></a> From hair restoration companies to medical practices, Certa Data Corporation has been providing services to a plethora of organizations across the US since the 1980’s, ranging in size from five employees to thousands. Functioning as a service bureau to its clients, Certa Data automates payroll, HR and time management for organizations, using a home-grown software called CertiPay. CertiPay enables Certa Data clients to plan, track and transform basic labor data into information that can improve workforce productivity and utilization of labor resources. CertiPay solutions integrate payroll, financial management and human resource packages, providing seamless data transport from punch to paycheck. As part of its service, Certa Data takes on all client paperwork to be involved in the automation process.</p> <p>With growth and excellent customer service being the goal of most corporations, so too is it with Certa Data. As part of this initiative, Certa Data is continually evaluating how to grow the business efficiently and set itself up to take on more clients.</p>

DocuLex Does Justice to Law Firm Document Conversion

DocuLex Does Justice to Law Firm Document Conversion Atlanta-based Parker, Hudson, Rainer & Dobbs LLP has over 60 attorneys specializing in commercial lending, bankruptcy, corporate, health, real estate, commercial litigation, tax, and employee benefits law. For over 25 years, Parker, Hudson, Rainer & Dobbs LLP has offered a wide range of legal expertise in an environment that combines superior legal talent and work product with excellent service.

After 25 years of considerable accomplishments, Parker, Hudson, Rainer & Dobbs LLP discovered it had a problem – or 14,000 to be more exact.

The Challenge

Parker, Hudson, Rainer & Dobbs had over 14,000 boxes of documents in off-site storage and another 500 in its Atlanta office. With the majority of PHR&D clients being financial institutions, many of the boxes contained files from closings of large transactions that had accumulated over the years. How to retain these documents as necessary, while providing easy access to them?

Paying thousands of dollars per month in document storage fees, and additional fees to have any boxes retrieved from storage or returned to the warehouse, the firm , decided enough was enough. Benita Dansby, IT Manager for PHR&D, was tasked with finding the best solution for the problem.

Third Time’s the Charm

mohave county logo For Mohave County, AZ, the third time was the charm for the county’s Records Manager to successfully implement Laserfiche enterprise-wide.

The dry-witted comedian Steven Wright once joked, “I’m so far ahead of my time, nobody’s there yet.” Mohave County Records Manager Chuck Chlarson can relate. He saw his two predecessors try without much success to implement an enterprise-wide records management system—despite a state mandate to do so—because of a lack of technical support and user buy-in. But as Chlarson has found, in Mohave County, being the third Records Manager is the ticket to success.

DocuLex Lays the Foundation for Nassau County Building Department’s Document Management System

<p><a href="http://www.officeproductnews.net/files/DocuLex_NCB_CS_02.pdf" target="_blank"><img title="DocuLex Lays the Foundation for Nassau County Building Department’s Document Management System" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="216" alt="DocuLex Lays the Foundation for Nassau County Building Department’s Document Management System" src="http://www.officeproductnews.net/files/image_3_58.png" width="170" align="left" border="0" /></a> The Building Department for Nassau County, Florida, does as one would expect – it enforces Florida building codes both commercial and residential.</p> <p>Easy, right? Not when you are talking about 650 square miles in sunny Florida!</p> <p><strong>The Challenge</strong> <br />Each and every structure in Nassau County must be reviewed by the Department, issued a permit and inspected. Ultimately, the aggregated information is to be reported to the Board of County Commissioners.</p> <p>For over 30 years, the Department has been accumulating paper documents for each building in the county. The documents are all shapes and sizes, and generally include hardcopy plans and architectural drawings, inspection tickets, permit copies, miscellaneous communications and any other documentation that may be associated with the property. For a single hospital, the documents can number in the hundreds.</p> <p>By 2005, five large buildings, scattered in different locations, were dedicated to storing these documents. The need to convert and archive these documents in a more manageable fashion became quite clear when many started to fade, yellow, and degrade in overall quality. In addition, Building Department employees were facing up to a 10 minute or longer drive in search of a piece of documentation that needed to be retrieved.</p>

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