Case Studies

Providing Personalized, yet Efficient Customer Service

<p><a href="http://www.officeproductnews.net/files/SigmaFinancial_onscreen.pdf" target="_blank"><img title="Providing Personalized, yet Efficient Customer Service" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="220" alt="Providing Personalized, yet Efficient Customer Service" src="http://www.officeproductnews.net/files/image_3_95.png" width="170" align="left" border="0" /></a> Financial broker dealer, Sigma Financial, used DocuWare to reduce document processing time from two days to a few hours, reducing costs by $120,000 annually and improving customer service, because issues and questions are now addressed immediately. DocuWare’s technology helps Sigma provide award winning, personalized, yet extremely efficient service to its clients.</p> <p>Sigma Financial, headquartered in Ann Arbor, Michigan, is a premier full service financial broker dealer. Established in 1983, Sigma’s corporate office employs 90 people and through a joint venture with Midland National Life Insurance they boast a network of over 1400 independent representatives located in 48 states. Sigma sells a broad assortment of financial products ranging from traditional brokerage accounts to financial planning services to disability insurance.</p> <p>Sigma positions itself as a “family” or personalized broker dealer. In a world of automated phone attendants, Sigma still has live receptionists answering the phones and directing calls in a friendly manner. The company has won the Broker Dealer of the Year Award from the Investment Advisor Fax Poll in seven of the last ten years.</p>

Roanoke Valley Juvenile Detention Center: Detention Center Saves 7,000 Man-hours a Year

<p><a href="http://www.officeproductnews.net/files/Roanoke_Valley_Juvenile_Detention... target="_blank"><img title="Roanoke Valley Juvenile Detention Center" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="221" alt="Roanoke Valley Juvenile Detention Center" src="http://www.officeproductnews.net/files/image_3_94.png" width="170" align="left" border="0" /></a> This juvenile detention center implemented an integrated document management solution and was able to automate the creation, retrieval and access of every form, while meeting state documentation requirements. Instant access to information has improved relationships between the staff and detainees and allows the center to better respond to parental questions. With an ROI of only eight months, the center continues to realize a savings of 7,000 man-hours annually.</p> <p>Roanoke Valley Juvenile Detention Center (RVJDC) is an 81- bed, secure, detention facility serving five localities in Virginia’s Roanoke Valley. The center provides care, education and counseling services for juveniles who are awaiting final disposition in court or who are sentenced to the center as an alternative to a juvenile correctional center.</p>

References: Extract from the Customer List

<p><a href="http://www.officeproductnews.net/files/Reference_Sheet.pdf" target="_blank"><img title="References" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="220" alt="References" src="http://www.officeproductnews.net/files/image_3_93.png" width="170" align="left" border="0" /></a> Around 5,500 DocuWare installations with tens of thousands of users span the globe in over 50 countries. To learn more about these installations, detailed case studies can be found on our website, classifiable by industries, areas of application or company names. Convince yourself – read about how DocuWare users have reached their goals and what advantages DocuWare has for you!</p>

Standardizing Explorer Folder Tree File Management into a Document Management Solution

<p><a href="http://www.officeproductnews.net/files/content_management_solution.pdf" target="_blank"><img title="Standardizing Explorer Folder Tree File Management into a Document Management Solution" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="215" alt="Standardizing Explorer Folder Tree File Management into a Document Management Solution" src="http://www.officeproductnews.net/files/image_3_92.png" width="170" align="left" border="0" /></a> Introduction <br />The concept of standardization is one of the most important and fundamental concepts in document management. The term literally means “consistency”.</p> <p>Software driven processes that govern a structured standard in which business files are stored, equips all knowledge workers with the tools to locate records that have been filed by past employees and can be beneficial to newer inexperienced staff. Sustained consistency governed by the document management software makes it possible to discover and retrieve files created and stored years ago or as recent as yesterday. Policy enforced standards enable an organization with the ability to share files and their content, quickly, leveraging the knowledge base of the company, producing better informed decision makers and maintaining the highest level of productivity required in this competitive economy.</p> <p>Even with the best of intentions, maintaining an organizations standardized filing system by permitting users to store files with Windows Explorer, is a records management problem that will worsen with the addition of each new file and each new folder, compounded by the number of current and past employees.</p>

References: From Our Customer List

<p><a href="http://www.officeproductnews.net/files/Reference_samples_from_DWC.pdf" target="_blank"><img title="References" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="220" alt="References" src="http://www.officeproductnews.net/files/image_3_91.png" width="170" align="left" border="0" /></a> Around 6,000 DocuWare installations with tens of thousands of users span the globe in over 50 countries. To learn more about these installations, detailed case studies can be found on our website, classified by industries, areas of application or company names. Convince yourself – read about how DocuWare users have reached their goals and what advantages DocuWare has for you!</p>

Radiology Associates of San Antonio: A/R Department Improves Cash Flow

<p><a href="http://www.officeproductnews.net/files/Radiology Associates.pdf" target="_blank"><img title="Radiology Associates of San Antonio" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="221" alt="Radiology Associates of San Antonio" src="http://www.officeproductnews.net/files/image_3_88.png" width="170" align="left" border="0" /></a> Since implementing DocuWare, Radiology Associates’ A/R department has improved productivity by 25-30%, increasing cash flow and impacting the bottom line. Today, patient questions and insurance payment issues can be resolved fast because needed information is instantly available. Best of all RA received a return on their investment in just over a year.</p> <p>Radiology Associates of San Antonio (RA) is a physician owned radiology practice that has been in business for over 40 years. The practice is comprised of 22 physicians and a staff of over 230 medical and business personnel who together provide radiology services to five area hospitals and eight outpatient imaging centers, performing procedures ranging from MRIs to x-rays of broken bones. The practice has one central business office that manages all the financial transactions and back-end business services for all 13 locations. The need for better, faster access to information during the billing process prompted the practice to take a closer look at electronic document management.</p>

Streamlining Information: DocuWare Helps Make Porter County a Better Place to Live

<p><a href="http://www.officeproductnews.net/files/Porter_County_Sheriff_tt.pdf" target="_blank"><img title="Streamlining Information" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="218" alt="Streamlining Information" src="http://www.officeproductnews.net/files/image_3_87.png" width="170" align="left" border="0" /></a> The Porter County Sheriff’s Office is using DocuWare to make their corner of Indiana a safer place, by electronically managing case reports, warrants, tickets and jail documentation. The benefits have trickled down to the residents by giving the county more time to spend serving the people.</p> <p>Porter County, Indiana, population 150,000, is located on the southern tip of Lake Michigan. The Sheriff’s department employs more than 150 officers and civilians who work in the criminal justice system and are dedicated to making Porter County a better place to live, work and raise a family. In addition to serving the criminal justice needs of the unincorporated parts of the county, the Sheriff’s department houses the 911 dispatch center and manages and stores the warrants for the entire county.</p> <p>Hit by budget cutbacks Sheriff David Reynolds wanted to leverage technology to free up man-power for other tasks besides paper processing. The county started looking for a workflow system and discovered that DocuWare, an electronic document management solution, would meet their needs.</p>

Portage Township School District: Automating Student Records Gets an A

Portage Township School District Portage Township School District digitized 2.9 million pages of student records, bringing the district in compliance with state and local record regulations, simplifying re-enrollment work processes and providing the schools with more square footage to rededicate to student services.

Located 40 miles east of Chicago on the tip of Lake Michigan, Portage Township Schools (PTS) are dedicated to educating the over 8,000 students in grades K-12 that reside in their district. With eight elementary schools, two middle schools and one high school, the district employs 450 educators and a support staff of 850.

Medical and Financial Records

<p><a href="http://www.officeproductnews.net/files/Medical_and_Financial_Records_Car... target="_blank"><img title="Medical and Financial Records" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="216" alt="Medical and Financial Records" src="http://www.officeproductnews.net/files/image_3_86.png" width="170" align="left" border="0" /></a> Cardiovascular Center of Lompoc Dr. Barry Coughlin went into private practice on July 1, 1993, and opened the Cardiovascular Center of Lompoc. This busy Center provides patients with non-invasive diagnostic studies of the of the heart, venous and arterial systems. Patients are referred to the Center by local doctors.</p> <p>The Problem <br />Karen Munoz handled the billing for the Cardiovascular Center of Lompoc (CCL) out of her home office. Each day she would go to CCL to retrieve the center’s billing paperwork. When she returned home, if the paperwork she needed to complete the billing wasn’t in the files she had retrieved, she’d have to call the center and have someone tell her the information, or have it faxed to her.</p> <p>Karen recalls a conversation she had with a representative from Pinnacle Office Systems who had come to service her copy machine. They talked about all the hassles of working with paper records, and how having those records converted to electronic images and then organized on a PC would be a far more efficient way of working.</p>

Oaklawn: Moving a Department In-House with the Help of DocuWare

<p><a href="http://www.officeproductnews.net/files/Oaklawn.pdf" target="_blank"><img title="Oaklawn" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="221" alt="Oaklawn" src="http://www.officeproductnews.net/files/image_3_85.png" width="170" align="left" border="0" /></a> This mental health treatment facility utilized DocuWare to move their Patient Financial Services department from being outsourced to an in-house department. Thanks to DocuWare: customer service, cash flow and department efficiency have improved and the organization is easily able to meet HIPAA requirements.</p> <p>Oaklawn is an inpatient, residential and outpatient mental health hospital that provides a range of comprehensive services for children, adolescents, adults and seniors with serious and persistent mental illness or addictions. With over 500 employees, Oaklawn acts as the community provider of mental health services for Goshen, Indiana and the surrounding area. Sponsored by Mennonite Health Services Alliance, the center focuses on treating the whole person - mind, body and spirit.</p>

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