Case Studies

Suburban General Insurance: Insurance Firm Obtains Immediate ROI

<p><a href="" target="_blank"><img title="Suburban General Insurance" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="219" alt="Suburban General Insurance" src="" width="170" align="left" border="0" /></a> Commercial and personal insurance agency, Suburban General Insurance, implemented DocuWare and became a paperless office. Reducing annual operating costs by $30,000 and improving billable premiums by $4 million a year, moving to an electronic document management system has solidified the company’s place in this competitive market.</p> <p>Established in 1973 by John W. Arbucho &amp; James F. Rosen, Suburban General Insurance (SGI) is a mid-sized family owned insurance company that is committed to serving their customers’ total needs with both commercial and personal lines of insurance. The company represents the country’s leading insurance carriers all of whom meet high standards for quality products, prompt claim payments and sound business practices.</p>

Transportation, Logistics and Supply Chain Management: Scheduling and Freight Record Processing with DocuWare

<p><a href=" target="_blank"><img title="Transportation, Logistics and Supply Chain Management" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="219" alt="Transportation, Logistics and Supply Chain Management" src="" width="170" align="left" border="0" /></a> Integrated Document Management (IDM) speeds up business processes, such as “time to invoice“, by reducing search and filing times. In DocuWare's central document pool, employees can find any document they need – even those from other applications - with one mouse click. Watch productivity grow while&#160; customer service response times shrink. Your company's competitive edge is secured.</p> <p>An Industry Under Pressure <br />Transportation, Logistics and Supply Chain Management - it's an industry that's constantly changing under the pressure of new competitors from emerging markets, shifting toll/tariff costs and fluctuating fuel prices. More than ever, success for companies working in this space depends on having the most cost effective, efficient and flexible business processes, in addition to stellar customer service.</p> <p>Persevering with IT <br />Only through modern IT can a company make its processes more economically sound and find ways to provide new innovative services.</p>

Workflow with DocuWare: Efficient and transparent document workflow with DocuWare

Workflow with DocuWare Document workflow solutions from DocuWare improve a company’s organization: work processes speed up, mistakes and multiple data entries are avoided. Employees in a process chain can use electronic workflow to access all the documents they need. Workflows are easy to set up using the document management program’s stamp feature.

Processes from the Stone Age?
Information bombards us today from every angle – e-mail, contracts, customer requests, invoices, letters… you name it. Business correspondence is increasingly handled in seconds, moving from continent to continent. It seems as if the world is spinning a little faster than it used to. So, why does the modern age give way to the stone age when your employees still waste time gathering information; just to further along a slow, often cumbersome, paper-based process? And at what cost to your company – slower productivity, poorer customer service, your competitive edge?

DocuWare for Sales: More Revenue, More Satisfied Customers

DocuWare for Sales Exceeding goals is tough in competitive times. Sales teams are fighting against time as much as they are for customers. It all revolves around information and who can use it the most efficiently. That's where DocuWare comes in.

Key Account Managers must be able to handle a wide variety of issues, for a broad category of customers. "Road Warriors" are bombarded with questions, while the staff back in the home office scrambles to address them. A customer looks for answers on a company's Internet site. Yes, successful sales depend on quick access to information.

With an electronic customer folder, it's guaranteed: any inquiry coming from existing and potential customers can be handled on the telephone. No need for long searches and unnecessary callbacks. Processes from generating proposals all the way to handling product complaints become significantly more efficient.

Employees have more time for strategic work, while administrative tasks are either eliminated or streamlined. This means bonus time for more, higher-quality proposals. Existing customers profit from better support. The natural results: satisfied customers and motivated employees. And the ability to call up the right document at the right time - that's also known as a handy competitive edge!

DocuWare for Project Teams: Easy management of project data - anytime, anywhere, always current

DocuWare for Project Teams DocuWare stores all of your documents in one central document pool. Employees can access materials around the clock, from anywhere in the world in seconds, no matter the data source or file format. Document changes and collaboration of all team members are immediately visible. Projects can be executed efficiently on or below budget.

Race Against Time
Product cycles are getting faster and faster. Designs of cars and appliances are constantly changing. Instead of taking twelve years to develop, pharmaceuticals are now created in an average of seven. Houses seem to spring up out of the ground. It's no wonder then that "Time to Market" has become a critical competitive factor.

Devil in the Details
To keep pace, efficient and error-free project planning is key: sometimes it only takes a single mistake and a company is looking at red numbers instead of black. Managing and archiving vital project documentation is therefore an enormous challenge.

Manufacturing and Quality Control: Keeping manufacturing documents under control and current - worldwide

Manufacturing and Quality Control With DocuWare, you speed up production and manufacturing while increasing your company's legal security. Quality Control profits from a transparent well-organized information management software. Our system safely stores everything to fulfill the documentation needs of today's Product Liability laws and retention schedules.

Guidelines vs. Progress
Product Liability laws and guidelines for the storage and long-term archiving of documents are becoming more and more stringent. At the same time, development and product cycles are speeding up - with "Time to Market" playing a key competitive role. Sustaining efficient and error-free production is therefore necessary to keep pace with progress. It might only take a single simple mistake and you're looking at a loss of millions.

DocuWare for Human Resources: More efficient processes mean improved HR results

DocuWare for Human Resources Resumes, contracts, transfers, recommendations, salaries, expense reports, vacation requests – that’s just the tip of the paperwork iceberg managed by a Human Resources department. And all of these critical documents must be edited, stored and retrieved in a way that is quick, reliable and absolutely confidential.

When the pressure is on to improve costs and staff, even the Human Resources (HR) efficiencies department comes under scrutiny. This means a growing number of tasks have to be handled by fewer employees. In addition, meeting the latest legal requirements is an enormously critical aspect that also adds to a department’s work and document pile. A way to succeed in this environment is to handle routine tasks as quickly and efficiently as possible. The key is a Integrated Document Management System (IDMS) and electronic personnel files.

Inner-Office Communication
Questions from employees, management, and colleagues from Accounting can be immediately answered thanks to DocuWare. The time previously needed to research and return calls is eliminated.

DocuWare for Large Organizations: Scalable, User-Friendly, Mobile and Easy to Administer

<p><a href=" target="_blank"><img title="DocuWare for Large Organizations" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="220" alt="DocuWare for Large Organizations" src="" width="170" align="left" border="0" /></a> There is pressure on larger corporations and government agencies to optimize their everyday processes. The availability of documents – regardless of their format or origin - are at the heart of these workflows. With DocuWare, employees can access documents such as accounting records, technical drawings and e-mail quickly, reliably and securely, from any department or location.</p> <p>Solution Requirements <br />The successful introduction and use of an Enterprise Content Management system in a large company or organization requires many aspects of a software solution. The first, and most important aspect is the scalability of the system, how well it can accommodate different organizational units of varying size. Whether it’s for central, inter-departmental applications at headquarters, or for smaller project groups that are working remotely – the solution must meet all of these needs. The ideal solution must have: simple decentralized or centralized administration, customized user groups, and offer features that are easy and intuitive to use for a wide range of users. It must also give multiple locations and remote employees a way to seamlessly synchronize their documents in order to maintain data consistency throughout the organization. And no matter where mobile users might be, they need to have access to the system’s entire functionality. All of these aspects are provided by DocuWare at a very low Total Cost of Ownership (TCO).</p>

Filing E-mail with DocuWare: Storage and Retrieval - Systematic Indexing in Document Pool

Filing E-mail with DocuWare E-mail has become a core communication medium in the business world and is well on its way to replacing letters and faxes. No wonder then, that finding the ultimate professional and systematic filing method for handling electronic correspondence has become so important.

E-mail: Blessing or Curse?
In the last few years, e-mail has helped the world become a smaller place. Increasingly, contracts, proposals, letters, etc., are arriving within seconds on a recipient´s desk – a desk that might be located thousands of miles away from the sender. Large groups of recipients can all be supplied with information simultaneously, markedly helping communication to flow within a company and between business partners. But what are we all supposed to do with so many electronic messages? Less than 20% of companies have tackled the issue of properly storing e-mail. Even fewer have implemented their own e-mail policies. Yet the need to organize e-mail, to store them and file them in a logical and efficient way, is becoming more and more important.

DocuWare for Accounting: Reduce Costs and Improve Cash Flow With Faster Processing

<p><a href=" Info - Accounting.pdf" target="_blank"><img title="DocuWare for Accounting" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="222" alt="DocuWare for Accounting" src="" width="170" align="left" border="0" /></a> To keep up with documentation needs and retention schedules, it's virtually impossible to manage a modern day accounting department without document management. DocuWare offers several advantages: significantly less search time, space savings, gains by qualifying for early payment discounts and faster collection of accounts receivable.</p> <p>Anyone working in accounting knows about the mountains of documents that need to be stored to meet today's legal and financial requirements. The systematic filing of records without a Document Management System (DMS) can cost you in time and space, particularly the time lost to hunt for records that might be filed off-site, incorrectly, or even lost.</p>


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