Case Studies

RightFax® Integrations with Hewlett-Packard Solutions

<p><a href=""><img title="2009-10-30_173120" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 10px 0px; border-left: 0px; border-bottom: 0px" height="239" alt="2009-10-30_173120" src="" width="190" align="left" border="0" /></a>Captaris® is a Hewlett-Packard (HP) Business Partner and since 1998 has joined with HP to improve organizational efficiency by getting the right documents into the hands of the right people, faster, more productively and more cost effectively than before. Captaris RightFax integrates with HP MFPs to consolidate all faxing services on the network,giving users convenient access to faxing capabilities on the same devices used daily for printing, scanning and copying, plus giving the company better control over document flow and security. With RightFax users gain both easy walk-up access and a central point of control for electronic or hard copy faxing. This enables them to streamline document flow processes and save time and money on administrative tasks. Tested and integrated with HP MFPs, including HP Digital Senders, RightFax is the ideal solution for organizations that want to further utilize their HP infrastructure for all their document development, duplication and distribution needs.</p>

Balanced Deployment In Action: Lowering Costs

<p><a href=""><img title="2009-12-08_225400" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 10px 0px; border-left: 0px; border-bottom: 0px" height="241" alt="2009-12-08_225400" src="" width="190" align="left" border="0" /></a>Challenge <br />Like most organizations in the insurance industry, this large insurer views its documents (policies) as products. Yet a rigid printing and imaging environment featuring a strictly enforced monthly maximum volume for printed pages and an excess of installed equipment were steadily driving up costs. During some months the actual number of pages far outnumbered the allotted 200,000, while in other months less than one-quarter of those pages were required. It all depended on the time of year and the number of policies being written. What's more, a two-to-one user-to-printer ratio ensured a costly overcapacity.</p> <p>Solution <br />The HP solution included the latest technology, original printer cartridges, maintenance and high-level support. The number of installed devices across the company fell from 97 to 50 including HP LaserJet 9000 MFPs, HP LaserJet 3320 MFPs, HP LaserJet 2200DN and HP LaserJet 5100TN. HP Web JetAdmin software enabled the company to proactively monitor, control and manage all network printers. The introduction of scanning technology enabled a reduction in paper usage. As a result of these innovations, printing costs were reduced by approximately 60 percent.</p>

CASE STUDY: Toshiba’s e-STUDIO MFP Paired With AquaAce Paper

<p><a href=""><img title="Case Study" style="border-right: 0px; border-top: 0px; display: inline; margin: 10px 10px 10px 0px; border-left: 0px; border-bottom: 0px" height="241" alt="Case Study" src="" width="190" align="left" border="0" /></a>Challenge The Seneca Park Zoo, located in Rochester, NY, needed to do something about its undersized signage. For years, the outdoor year-round facility was creating one-off plastic laminate signs for the facility’s more than 50 animal paddocks and multiple recycling receptacles. This process caused several challenges, including the laminate not being able to withstand the harsh conditions for more than a few months. It also couldn’t be easily replaced or updated, and didn’t mesh well with the zoo’s environmentally-friendly mission. The Seneca Park Zoo needed a new, time and cost-effective way to create small signage that could survive summer and winter conditions, leaving little to no environmental impact and staying in-line with the zoo’s public image. </p> <p>As a non-profit, the Seneca Park Zoo Society did not have the funds for a dedicated in-house design staff to produce the small signage. They contracted with an outside company for their larger signs, but to keep costs down, created smaller signs on 8 1/2” x 11” paper which were then laminated. Turnaround time could be several days, so as a result, last-minute announcements such as, “Sea lions are unavailable today due to pool cleaning,” typically were hand written and tacked up at the main gate. </p> <p>And the plastic lamination? It didn’t hold up in the extreme range of elements this outdoor facility saw year-round, and the signs were contrary to the zoo’s mission of leaving little to no negative environmental impact. </p> <p>“Those plastic signs definitely didn’t support our goal of being stewards of the environment,” said T.C. Pellett, Marketing and Corporate Relations Director for Seneca Park Zoo.</p>

Océ Business Services Case Study: How to Reduce Mail Management Costs

<p>San Diego, CA (October 21), 2009 – Organizations that want to cut costs and improve the efficiency of their mail and shipping operations can gain valuable insight from a presentation by Océ Business Services, an international leader in document process management technology and services. </p> <p>Océ implemented a mail management initiative for its client, a federally-funded research and development center (FFRDC). The program saved the FFRDC hundreds of thousands of dollars in staff and operating expenses while improving efficiency and providing access to new technology. The client and Océ are co-presenting on the program today at the Sourcing Interests Group (SIG) Global Leadership Summit, one of this year's premier outsourcing industry events. </p> <p>The presentation, &quot;Bottom Line Impact: Utilizing a Strategic Approach to Controlling Indirect Services Spend,&quot; focuses on how indirect support services such as mail and shipping are often the last to be automated and managed strategically. Yet, reducing indirect labor and expenses and improving support services efficiency are critical elements in today's business environment. The presentation is available by visiting <a href=""></a>. </p>

Managed Print Services Solutions for Hammond Lubricant Works LLC

<p><a href=""><img title="casestudy" style="border-top-width: 0px; display: inline; border-left-width: 0px; border-bottom-width: 0px; margin: 0px 10px 0px 0px; border-right-width: 0px" height="264" alt="casestudy" src="" width="209" align="left" border="0" /></a> </p> <p><strong>Successful Solution</strong> <br />Hammond Lubricant Works’ Administrative Manager needed to identify and control printing expenses, <br />reduce wasteful purchasing practices, cut long distance fax charges, and correct redundancies <br />in the company’s printing fleet.Advanced Imaging Solutions rightsized the printing fleet with strategically placed printers and multifunction devices and implemented a Managed Print Services <br />program.Hammond Lubricant Works now has an organized and transparent supplies program, an <br />efficient printing fleet and a scheduled maintenance plan.The company realized a 23% monthly <br />savings in the first quarter of their Managed Print Services program.</p> <p><strong>Hammond Lubricant Works</strong>, located in Hammond, Indiana, is a manufacturer of petroleum-based lubricant products. The company was founded in 2002 and employs approximately 60 people. The business can be very fast paced, especially when the price of crude oil is volatile.</p>

Education: A lesson in efficiency

<p><a href=""><img title="education thumbnail" style="border-top-width: 0px; display: inline; border-left-width: 0px; border-bottom-width: 0px; margin: 0px 10px 0px 0px; border-right-width: 0px" height="241" alt="education thumbnail" src="" width="189" align="left" border="0" /></a></p> <p>The Background </p> <p>A growing school district was struggling with purchasing expensive HP printer supplies and unreliable devices. The printers were a burden on the school's budget because they were being used for greater volumes than they were designed to handle and they carried a high total cost of ownership. </p> <p>The Solution </p> <p>By putting Canon ImageRUNNER multi-function devices on the school's network, MWOS made it easy for faculty to print to several key locations around the building. Another aspect of the solution was the use of the mailbox feature on the Canon imageRUNNERS that allows the faculty to send items to an assigned mailbox. This funtion enables faculty to better manage print jobs by storing them on the device until it is convenient to print. </p>

Managed Print Services Case Study

<p><a href=""><img title="thumbnail eck" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="241" alt="thumbnail eck" src="" width="190" align="left" border="0" /></a> </p> <p>We have all read of companies reinventing themselves. Frequently, the company had a poor strategic p an or simply did not execute well. It is unfortunate hut you do not have to look any further than the large American auto manufactures for a recent example. Some companies have the foresight to change while they are still on top; think of Bill Gates' 1995 manifesto to the employees of Microsoft to redirect their efforts to the internet after a relatively small company, Netscape, jumped to an early lead in what was considered the future of personal computing. </p> <p>Page After Page is a company that has continually reinvented itself. As a successful and profitable printer cartridge re-charger serving businesses in the greater Boston market, Page After Page has differentiated themselves by providing their large customer base with desktop delivery. This transition to a higher level of service positioned Page After Page favorably when big box retailers started to fill their shelves with compatible cartridges. </p>

Simplifying: A solution that eliminates cost from the billing process

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The Background

A transportation and logistics company in the south Chicago suburbs had some very established processes. One of the long-standing procedures involved the way billing was handled. Invoices were printed on three-part, pin-fed forms and printed on a dot printer machine. One part of the form was retained by the company, another was sent to the customer and the last one was a back-up copy that no one was really sure why it was there. According to the customer, "the forms had just always been done that way." The procedure worked for them. Invoices went out and the company was paid, but there was serious waste and inefficiency in the process. The preprinted forms were costing the company more than 34 cents each.

Managed Print Solutions: The leading edge in laser printer management

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Client Success: Murtha Cullina's Director of IT was unable to rely on his current service vendor to contain printing costs while also ensuring that all of the firm's network printers were working at optimum capacity to support nearly 130 attorneys plus support staff. With help from Page After Page's Remote Print Management System, the firm was able to streamline the delivery of toners, track and control printer usages, and gain a predictable financial picture of its print infrastructure.

Murtha Cullina LLP offers a full range of legal services to businesses, government, non-profit organizations, and individual clients throughout New England. They employ 130 attorneys throughout their five offices.


Murtha Cullina's Director of IT, Steven Spada, was dissatisfied with his print services provider. The vendor failed in its commitment to provide exceptional customer service. They were unable to streamline the delivery system for toner replenishment and they failed to reduce the helpdesk's involvement with printer issues.

Manufacturing: Increasing workflow efficiency in manufacturing

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The Background

Success in the manufacturing sector hinges on constantly becoming more efficient with the use of valuable resources. A large suburban Chicago food manufacturer recently decided that they wanted to use the same methodology for efficiency that had made them successful in the production process and apply it to their document workflow. The company faced redundancies in handling documents that cost them time and money.

The Solution

Working with Martin Whalen Office Solutions, the company was able to get to the root of the problem. Staff were making copies of essential paperwork, faxes, and orders and hand delivering them throughout their large facility. Martin Whalen was able to provide a customized solution that had all of the faxes delivered electronically while paper documents were able to be scanned and sent via e-mail.


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