Case Studies

Mail Fulfillment House Gets the Word Out

Each year in the United States, an estimated 87 billion pieces of direct mail are sent to the public. This requires mail fulfillment houses to operate quickly and efficiently for their customers who outsource the printing and mailing functions of their direct mail campaigns. Ricoh Printing Systems of America (Ricoh) supplies printing hardware for a number of companies in this space, but one particular Mail Fulfillment company has a national retailer as one of its largest clients with challenging requirements. Mass mailings announcing the opening of a new store are an ongoing project, with strict deadlines for completion.

Before consulting with the Ricoh Professional Services Group, the Mail Fulfillment company was experiencing major bottlenecks. The customer
was printing a large number of form letter documents, using Microsoft
Word to merge the variable data fields, which is a notoriously slow
process. The printed output was running at only about 20 to 25 pages per
minute (ppm) and the age of the printers was becoming an issue. Simply
put, faster production was needed. With the company’s total print volume
exceeding two million pages per month, a whole new method of
production was needed, in addition to newer and faster printers.

In order to decrease costs as well as the length of time print jobs were
taking, the Mail Fulfillment company consulted Ricoh and an entirely new
streamlined production process was developed. The company purchased
the Ricoh DDP 70e, a digital printer that can support printing volumes up
to 600,000 pages per month. The Ricoh DDP 70e was also combined with
Objectif Lune’s PlanetPress software that can automatically merge
variable data fields into the body of a form letter. This printer centric
software helped speed up the process so dramatically that the Ricoh
DDP 70e can run at its full rated speed of 70 ppm.

Epson Micro Piezo Print Head Technology

What is an Epson Micro Piezo™ Print Head?

“Micro Piezo™” is the name of the multi award-winning, proprietary piezoelectric technology that is used in the print heads of all Epson inkjet printers which has made them renowned for their high quality output and reliability, as well as low running cost. Since the introduction of the technology in 1993 till today, Epson has been and remains the only company that uses piezoelectric technology throughout its inkjet printing device range – from the smallest personal photo printer, to the largest industrial press.

History of Epson’s Micro Piezo™ Print Head

Epson began research into using the piezoelectric effect on ceramics for printing in the late 1970s. Subsequently, the company introduced its first printer that used piezoelectric technology for its print heads in October 1984: the Epson SQ-2000. This printer featured a pioneering piezoelectric print head that was made of glass and had vertical-firing piezoelectric elements.

In 1990, a special team comprising of 80 of the Epson’s most talented engineers, headed by Minoru Usui (who is the current president of Epson), was assembled to develop an advanced piezoelectric inkjet head for future generations of Epson printers. Its mission was to develop a print head that could outperform laser and thermal inkjet formats in terms of both cost and quality and that could eventually be developed to print in color and at much faster speeds.

The team’s effort and refinement of Epson’s piezoelectric print head technology finally resulted in the Micro Piezo™ print head that was first used in the Epson Stylus 800 which was launched in March 1993. This new generation print head employed a high-output, high-response multi-layer piezoelectric head as an actuator and became the basis for all future Epson inkjet print heads up to today, and for the foreseeable future.

Benefits of ABBYY Recognition Server Patently Clear to RWS


RWS is recognised as one of the world's leading patent translation and search companies.
It performs this work primarily for clients in the chemical, engineering, pharmaceutical and legal
fields. Today the group employs over 350 staff with operating companies in the UK, USA, Japan
and Germany, and sales offices in France and Switzerland.

The Challenge

RWS’ business is a document-intensive operation, producing millions of pages per year in translation work for its customers. In addition to the patent translation service RWS performs, in recent years it has seen a rapid expansion of its business in the commercial translation field. Specifically, the
business has grown to include the translation of larger documents such as instruction manuals, company brochures and web sites.

Traditionally RWS stored documents as multi-page TIF images. In 2007, RWS decided that this method of storage was no longer sufficient. In order to get a better handle on these documents, RWS needed a solution that could convert scans of newly translated documents into searchable PDF format and then deposit the output in a digital archive. RWS has always put a strong emphasis on finding technological solutions for its everyday business needs and set out to find the best solution to help with the large scale conversion of its documents.

The Solution

After thorough discussions of the challenges facing RWS, ABBYY recommended Recognition Server as the most appropriate solution. Recognition Server is a robust and powerful server-based solution, designed for mid- to high-volume document processing across large departments and enterprises. It can be deployed as both a standalone program and an integral part of a third-party system such as DMS, RMS and electronic archiving system. Routine document conversion processing occurs automatically and unattended.

Education: Promoting Professional Development and Internet Safety with the Epson Discproducer PP-100

Located in Hanamaki City, Iwate Prefecture, is one of the area’s most important educational facilities. Referred to as a General Education Centre, it focuses on providing support to schools – special needs and kindergarten to high school – throughout the Prefecture. Among the Centre’s various activities are teaching staff professional development seminars and conducting research into educational practices and issues.

Recently, the Centre gained national attention when it gained an award from Japan’s Minister of Education, Culture, Sports, Science and Technology for its on-line information site designed to protect students from the hazards of the Internet.

The Need For A High-Performance Solution

Core to the Centre’s activities are the creation and distribution of educational resources for students and teaching staff. Those resources play a crucial part in maintaining high levels of education across the Iwate Prefecture’s schools. Reports on the result of research, lesson plans and guides to assist in managing special classes, such as foreign languages, are only some of the resources made available by the Centre.

With Xerox® ColorQube® Multifunction Printers, Medical Mutual of Ohio Does Even More for Their Members By Increasing Efficiency and Lowering Printing Costs


Medical Mutual of Ohio is a health insurance company headquartered in Cleveland, Ohio.
As a regional insurer, they are deeply committed to their members. They are also the official health insurer of the Cleveland Cavaliers, the Cleveland Indians and the Cleveland Browns.

After conducting thorough studies of their equipment assets and usage, they realized there was an opportunity to consolidate to reduce costs and better serve their clients with more efficient office operations.

The Challenge

Starting in 2008, Medical Mutual of Ohio tested Xerox® ColorQube Multifunction Printers against three competitors. They installed different manufacturers’ products in different locations across their operation over a significant length of time to test capabilities and performance in the real world.

“We looked at multiple vendors,” says Lyn Duvall, Manager of Printing Services. “We had to try the equipment. Get it in our shop and have people who were really going to use them try them all. We threw whatever we could possibly think of at the equipment. We wanted to see if the units could
really multitask, if they can do two things at a time. These are things that will impact a workflow. We looked at security, of course, but we also looked at how quickly we got answers from people who could help us when we asked questions.”

ABBYY Expands Capabilities of Document Comparison Software for Document Lifecycle Management Leade

The Opportunity

To address its increasingly global clientele, Litéra wanted to offer its clients more. “Today the legal industry is bombarded with multiple document formats representing contracts and cases that they need to manage,” said Massand. “We wanted to expand Change-Pro’s  capabilities with greater comparison functionality, especially complex PDF documents in multiple languages.” By integrating ABBYY FineReader Engine, Litéra achieved this and more.

More languages and better functionality. “FineReader Engine allows us to integrate OCR recognition that has kept us from being able to compare complex PDF documents,” says Massand. “This integration allow us to continue our efforts to deliver meaningful world-class software and excellent client satisfaction.” 

Not only can Change-Pro offer a more comprehensive comparison functionality, but it can do so in multiple languages with FineReader’s ability to recognize 198 different languages. 

Smooth Integration. “ABBYY’s integration of FineReader Engine into the Change-Pro technology was a seamless process,” said Massand. “Its open platform allowed us to easily access the API as a fully integrated OCR solution, and we now have a very comprehensive document comparison solution.”

Case Study: Canon Australia

The Brief

Canon Australia is an industry leader in business and consumer imaging and document management solutions. The Business Imaging Solutions Group has developed a number of documentmanagement and workflow solutions that integrate with their broad range of multifunction office automation devices.

Whilst Canon had strong brand awareness for their printer products, they wished to grow awareness of their ‘total solution’ capability and develop qualified sales leads – and not simply generate a response to an offer. 

We were commissioned to design and execute a marketing process that
generated and nurtured new business leads for their portfolio of document
management solutions. These leads also had to be qualified according to
set criteria from Canon, before being deemed ‘sales-ready’.

Canon already had a sizeable emailable database and was keen to maximise the use of this marketing asset in the process.  

The Program

We developed a campaign strategy which integrated multiple communications channels – e-marketing, events, telemarketing, profile-surveys and direct mail. 

These tactics were sequenced and monitored to progress individuals through key stages in the buying process.

Océ Deploys Virtual Tap Technology to Achieve Optimal Data Protection Throughout Europe

The Challenge

Consolidation of data protection – elimination of individual dataprotection solutions in a heterogeneous system environment with BS2000 and MVS systems plus several hundred servers in the open system area Management of enormous growth in volume – deployment highperformance, easily scalable solution to support centralization of data protection for European locations

The Solution

Océ enables its customers to deal effectively with information, and of
course the company consistently uses innovative technology to build on
its own competitive advantages. The most recent example involved
deployment of a seamless solution for central data protection based on
virtual tape technology from Fujitsu. The modular solution features the
CentricStor Virtual Tape Appliance and NetWorker backup software
from Fujitsu, which Océ Printing Systems has used to make data protection
service more economical and more reliable for all of its European locations
while boosting performance at the same time. Since Océ operates a
heterogeneous environment with over 300 systems, the company now
especially benefits from the unique capability of CentricStor for crossplatform consolidation of tape processing.

The Project

Océ uses a high-performance IT infrastructure to maintain workflow
efficiency. For example, several BS2000 and MVS systems control the
company’s automated production lines, development activities and
testing. In addition, more than 300 servers in an open-systems area
handle SAP® applications and Oracle® databases as well as e-mail and
CAD programs. Up to now, Océ has been using island solutions for
data protection. These included outmoded tape virtualization for
mainframes and NetWorker backup for open systems, both of which
were directly linked with tape libraries using older tape technology.
Since the performance of the solution in the mainframe environment
was unsatisfactory, the customer decided to introduce the CentricStor
Virtual Tape Appliance. “CentricStor is the only solution that permits
cross-platform consolidation of tape processing,” says Sebastian
Hohentanner, Group Head SAP Base/Data Center Services with Océ
Printing systems. This was a benefit that paid off quickly since the
company decided to centralize the data centers of the European Océ
locations in early 2005.

Giclée Australia: Photgraphic Print and Art Reproduction Excellence with the Epson Sylus Pro 11880

When it comes to experience in digital art reproduction, there are few in Australia who can rival Warren Macris, Managing Director of Giclée Australia. As a photographer specialising in art reproduction since 1981, Warren has earned the reputation of being one of the most trusted printers for the photographic/art community. So much so that for well over 20 years he has been commissioned to reproduce the finalist entries in the Photography category of the prestigious Walkley Awards (previously the Nikon Awards) for Journalism.

As a professional – and professed perfectionist – striving constantly to push the boundaries of fine art printing excellence, in 2009 Warren introduced an Epson Stylus Pro 11880 64-inch large format printer into his digital workflow. The reason for this? Well, three primary ones, actually – quality, speed and reliability.

Fine-Tuned Transitions

Quality is of paramount importance to Warren; and this is particularly the case in regard to print colour accuracy and transitions. “Typically, people talk about colour gamut as being one of the major factors in print quality, but the reality is that most printers today have no problem at all in delivering on gamut,” he explains. “The real challenge is how the printer’s gamut is used in key areas such as transitions – and this is where the Epson Stylus Pro 11880 stands out.”

According to Warren, the printer’s ability to effect natural and smooth transition is plainly obvious in landscape photography prints in which the deep blues of the sky fade into blackness. “This is where most printer/ink combinations have problems,” he says. “With the Epson Stylus Pro 11880, though, the transitions are incredibly smooth and there’s no evidence of the excess magenta that you’ll typically find with other printers.

Enhancing the Benefits of Check 21

On a quiet day at the end of October in 2004, the United States government implemented one of the most sweeping changes to the banking system since the invention of revolving credit lines. The Check Clearing for the 21st Century Act, or “Check 21” as it has come to be known, revolutionized the way paper checks are handled. Checks can now be converted into a digital format resulting in faster processing, quicker funds availability, reduced fraud risk and lower costs.

One of the major benefits of Check 21 is that anyone can create electronic versions of checks and deposit funds to participating institutions over the Internet, which is known as Remote Deposit Capture (RDC). As a side effect of this change, credit unions are able to expand the geography they
serve since businesses and consumers can make electronic deposits without the need for an expansive network of branches. For Burlington, Massachusetts based EasCorp, a credit union that exclusively serves other credit unions, the benefits of Check 21 were immediately apparent and they set upon a path to provide their members with a powerful set of tools to be more competitive with larger banks and provide better service for

Benefitting from Electronic Check Workflows

For more than 30 years, EasCorp has been helping their member credit unions with a host of deposit, loan and investment services, ALM modeling and consulting, electronic payment and processing programs, share draft processing, and statement rendering. Once Check 21 was enacted, they developed and launched a branch capture program, Ease-Deposit. EasCorp immediately saw the incredible opportunity the technology could provide to consumers and businesses. Utilizing the same structure used to scan checks
at branch locations, EasCorp developed a web-based product named DeposZip®, which enables customers of member credit unions to make remote deposits by capturing images of physical checks.

“We released DeposZip in November 2007,” said Mr. Alan Bernstein, Senior Vice President of Business Development and Strategic Planning of EasCorp. “The software has been remarkably successful and has effectively processed more than one hundred fifty thousand deposits totaling over $177 million dollars since its launch. We now serve 39 credit unions with DeposZip.”


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