Case Studies

Ricoh Green-Office Solution Helps One of the World’s Leading Industrial Companies Reduce Its Global Carbon Emissions

The Challenge

Like many other multinational organisations, AkzoNobel’s print and reprographics infrastructure had grown organically. A fleet of stand-alone printers was proving expensive to run and provided little control over usage. Print volumes were growing and, with the company using inefficient equipment, carbon emissions too were higher than necessary.

Letters, reports and other documents, some of which contained confidential information, would sit in printer catch trays waiting for collection. Employees, unable to find their work amongst other documents, would sometimes duplicate work by printing it again. The print environment was not controlled and was less
efficient and secure than it might otherwise have been.

In a bid to establish a more effective print infrastructure, AkzoNobel turned to Ricoh. The company wanted to introduce more efficient technology, reduce the number of print devices used, control print usage and establish
a more secure print environment. The company, which is committed to sustainable environmental practices, was also keen to improve its green metrics.

Ricoh’s Solution

Ricoh analysed the existing infrastructure, auditing print volumes and recording green metrics such as energy consumption. Analysis suggested that by deploying more capable multifunctional products (MFPs) and introducing Ricoh Output Management and Security software, it would be possible to
remove many stand-alone printers and reduce the number of MFPs by a third.

Lions Clubs International Finds Printing Production Efficiency with the RICOH Pro C901 Graphic Arts Edition


Lions Clubs International is the largest service club organization in the world with 1.35 million members in 206 geographic areas and countries. Since 1917, Lions Clubs have offered people the opportunity to give something back to their communities. From involving members in projects as local as cleaning up an area park or as far-reaching as bringing sight to the world's visually-impaired, Lions Clubs have always embraced those committed to building a brighter future for their community. Lions Clubs International Headquarters is located in Oak Brook, Illinois and has an in-house print facility to serve the 320 people that work there.


As an organization that prides itself on providing outstanding quality and services to the community, Jim Sinclair, Print Production Manager at Lions Clubs International, recognized an opportunity for enhancing its in-house printing facility when the printer equipment contract came up for renewal. The emergence of digital and Internet technologies in recent years has brought about new printing trends that are changing the way companies do business.

Therefore, to keep in line with Lions Clubs’ stringent commitment to quality and address its ever-expanding collateral needs, Sinclair knew that automation was the answer to his needs. “Ultimately, my goal was to lower the printing costs,” said Sinclair. “If I am set up with a good structure and can keep more work in-house it will save us more money, which in turn will support our clubs.”

Lions Clubs prints a number of different types of applications each year, including booklets, brochures, flyers, letters and other correspondence that goes out to the different clubs. Sending flyers, brochures, letterhead, envelopes, etc. to an outside printer can be costly and require a lot of administrative paperwork — taking longer than the time available to complete a project and leaving more room for error.

CASE STUDY: CONSTRUCTION INDUSTRY - Miron Construction Building Excellence Through Improved Business Processes


  • Needed a more efficient way to transfer plans, permits, specifi cation sheets, estimates, and billing information between architects, subcontractors, and regulatory agencies
  • Needed to signifi cantly reduce the cost of sending hard copy paper documents via mail and courier service
  • Needed to improve accounting processes by digitizing workflow
  • Needed to streamline creation of multi-page Operations and Maintenance Manuals done


  • Installed eCopy ShareScan® on all existing digital copiers
  • Installed eCopy Desktop™ on all employee desktop PCs for simple document editing and sharing
  • Created a centralized Web-based project management site to make documents easily accessible and reduce the amount of time for approval cycles


  • More efficient workfl ow for managing numerous documents sent in and out of the company
  • Significant cost savings by reducing overnight courier services by 45%
  • Improved business communication processes made detail-intensive projects move through the company faster
  • Minimal training was required for employees; and they can access the project management site from home, reducing the risk for losing hard copy paper documents or for unauthorized people to view sensitive information

Océ Global Document Solutions Case Study

Company Profile:

In today’s dynamic business arena announcements of company mergers and acquisitions have become quite common. What may not be so familiar, however, is what happens after the announcement is made. The need to merge business operations and computing platforms is critical for success. Of course, this  must happen all while the new organization ensures superior service and customer continuity.

Before the merger, XRC was heavily focused in the On-Demand market, but realized that customers have further require-ments for mailing, statements and other documentoriented services. 

“We either had to build it ourselves or link with someone who added the services we lacked,” said Roger Gimbel, Director of Worldwide Operations and Marketing for Global Document Solutions, and president of XRC. ADM did not have an On-Demand business and was likewise studying the gaps in their service offerings and reaching a similar conclusion. “Merging versus building was a matter of economies, time and the ability to expand immediately. We accomplished it in three months rather than three years,” declared Gimbel.

Frimley Park Hospital NHS Foundation Trust

Frimley Park Hospital NHS Foundation Trust
is an outstanding hospital facility offering care and treatment to residents of North Hampshire, West Surrey and East Berkshire. In recent Care Quality Commission annual ratings the Trust has been judged “excellent” for value for money and “excellent” or “good” for quality, with maternity services being ranked the best in the London and the South East region. The Trust requires excellent use of resources across all fields, both clinical and non-clinical, in order to maintain its high standards of operational excellence.

Print Environment:

Print Fleet: 1000+ devices
Deployment environment: wards, reception, finance, administration, communications department.

  • Achieving reliable service and support for device
  • Adequate training for in-house support staff
  • Product reliability in a high volume environment
  • Managing multiple brands;
  • High consumables expenditure.

The Benefits of a Kyocera Solution: 

Accurate analysis of client requirements and bespoke configuration
of the new system:

KYOCERA delivered a tailored service incorporating dedicated
account management, detailed technical site visits to ensure correct
device specification for all areas of the Trust, and the development
of a deployment optimally designed for efficiency and productivity.

Training and support

KYOCERA provided comprehensive device training which ensures
that Trust personnel can deliver their own SLA’s to users. The
Trust’s positive experience of KYOCERA’s in-house support centre
was also a key factor in the decision to standardize on KYOCERA.

Fortune 50 Bank Division Implements Deduplication Technology for Storage Optimization Across Their IT Infrastructure


In today's already constrained datacenters, deduplication technology yields storage footprint and cost savings. IT executives are reporting significant reductions in storage costs from several perspectives including capacity, physical footprint, power, and cooling. Additionally, deduplication is an extremely relevant and timely technology as datacenter consolidation and virtualization often result in the rearchitecture of traditional backup processes. In particular, virtualization drives changes across the IT infrastructure encompassing server, network, storage, and data protection initiatives. As firms look to replace tape with disk-based approaches to data protection, the economic advantages of data deduplication cannot be overlooked.

The leading supplier of data deduplication technology from a real-world
implementation and market penetration perspective is Data Domain. Although it is difficult to define a typical installation (because Data Domain has installations across many industries and within many types of application workloads and capacities), the customer represented in this case study in many ways has characteristics that make it "ripe" for data deduplication. These include a technology refresh for backup hardware, a requirement to improve backup windows, a move to disk-based backup and archive, and initiatives to virtualize the environment.


This IDC Buyer Case Study describes the implementation of Data Domain's
deduplication storage systems at a division of a Fortune 50 financial services firm. In 2007, this firm evaluated deduplication technology from several vendors in an effort to optimize storage infrastructure and reduce backup disk capacity while also improving backup processes and data protection/recovery. The bank selected Data Domain to do its superior dedup ratio (in proof of concept [POC] testing and also once deployed)
and starting in March 2008 did a several month "phase-in" implementation of these storage systems across 13 datacenters (both primary and disaster recovery sites).

Case Study Westar Energy

Company Profile

Westar Energy is the largest electric energy provider in Kansas, serving more than half-a-million business and residential customers. Headquartered in Topeka, Kansas, Westar Energy employs about 2,200 people, and serves more than 674,000 customers throughout East and East-Central Kansas. Westar Energy has energy centers that generate more than 6,100 megawatts of electricity, which is transferred over  33,000 miles of transmission and distribution lines. 

Business Challenges

Westar Energy’s immediate challenge was to find a content management and business automation system that would work with their ever increasing paper processing workload. Their first initiative was to integrate the existing IBM Content Manager document management solution (DMS) with the Accounts Payable system to store invoice images that were being outsourced for microfiche.

With a service territory covering more than 10,000 square miles and over 50 remote offices, you can imagine the volume of invoices that flows through Westar’s Accounts Payable department. Some of the invoices arrive in a good condition, but others are handwritten, illegible or scribbled on a crumpled piece of paper. So, Westar faced a major challenge in improving their Accounts Payable system in terms of both the volume of invoices and the quality.

In addition, Westar also wanted to integrate their existing IBM Content Manager DMS with the new content capture and business automation solution. This would allow a number of time and cost-saving functions, such as centrally scanning invoices for access and retrieval by Westar’s remote offices. And, of course, all of this needed to happen while keeping customer service up and costs down.

After More Than A Decade, A Major Hospital System Still Counts on Xerox to Optimize Printing Across Its Enterprise


Located in the Southwest U.S., this hospital and medical center is a not-for-profit hospital with over 700 beds that provides a wide range of health, social and support services, with special advocacy for the poor and underserved. It’s a highly accredited and nationally recognized center with a variety of specialties. The hospital is part of a 40+ member hospital system in Arizona, California and Nevada.

The Challenge

For over a decade, Xerox has provided the services and technologies to handle key document-related functions for the hospital as outsourced services. These have included management of the hospital’s production center and service for all on-site equipment, plus a move to print-on-demand document production, with initial yearly savings of more
than $500,000. 

And the cost of document production was the early focus. But as time went on, it became apparent that the real challenge was to find additional savings beyond the cost of equipment itself. After all, a printer isn’t cheaper if no one is using it, so utilization rates moved into the spotlight. 

In addition, new legal requirements related to the use of health information and patient privacy have reinforced the importance of making the right document-production purchases and adhering to specific processes. According to the Health Information Technology for Economic and Clinical Health (HITECH) Act, hospitals and their vendors are required to notify patients within 60 days if patient data is breached—or risk steep fines.

Once again, the hospital turned to the Xerox team for help with meeting the daily demands of staff, patients and regulators, in addition to the ongoing need to cut costs. 

Music Festival Rock The Green Cuts Waste Using HP HDPE Reinforced Banner

After years of hosting marketing events and concerts featuring everyone from snowboarders to rock bands, Lindsay Stevens Gardner found herself bothered by something: “I was hauling an insane amount of trash out of these venues.” That observation became her motivation to create Rock the Green, a near-zero waste music festival in Milwaukee, Wisconsin.

To host a maximum-impact festival for music lovers and keep the environmental impact to a minimum, Gardner, executive director of Rock the Green, sought out innovative partners and sponsors, including Joe Jones, president of Big Systems. As an HP-authorised, wide-format reseller, Big Systems had just the solution Gardner needed for the event’s signage: HP HDPE Reinforced Banner1 and HP Latex Printing Technologies.

With the help of high-caliber HP Latex printing systems and materials designed with the environment in mind—and Big Systems—Rock the Green created a dynamic, outdoor venue for music and environmental education, while also meeting its near-zero waste goal.

Premium Durability—Lower Environmental Impact

Thanks to HP HDPE Reinforced Banner, Rock the Green, a nonprofit organisation, reduced its environmental impact and met its waste-reduction
goals—without sacrificing performance. As an in-kind donation, HP and Big Systems provided the ink, printing materials, and labour needed to produce the festival’s 162 signs totalling 413.88 m2 (4,455 sq ft).

University of Louisville Right Sizing to Reduce Costs


Burgeoning costs for supplies, salaries, equipment, and institutional overhead had put the University of Louisville’s Printing and Copier Management unit into a very tight spot. After years of operating at a loss, it had racked up a seven-figure deficit. The UofL administration charged Bob Knaster to either fix or close the operation.

“Coming from another position within the IT department, I was experienced at turning budgets around. But I knew less about printing—and I had some tough decisions to make,” says Knaster. “So I asked our vendors to help us turn this situation around, and Xerox did not hesitate to step up.”


To begin the critical transformation to a self-sustaining unit, Xerox first provided a black belt analyst to identify areas for improved operational efficiency. The list of recommendations included suggestions for redesigning the work space, reorganizing workflow, consolidating responsibilities, and improving metrics and documentation. These efforts helped, but weren’t enough.

“The in-plant was busy, had solid revenue, and great people,” says Knaster, “but its operating costs were completely out of control.”

So Xerox turned its focus to the in-plant’s digital printing equipment. Here, two key issues were identified: the underutilization of some assets, and the inability of others to serve as true backups. What was needed was to “right size” the equipment mix in order to meet quality, turnaround, and availability needs while also reducing costs.


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