Providing Personalized, yet Efficient Customer Service

<p><a href="" target="_blank"><img title="Providing Personalized, yet Efficient Customer Service" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 0px 0px; border-left: 0px; border-bottom: 0px" height="220" alt="Providing Personalized, yet Efficient Customer Service" src="" width="170" align="left" border="0" /></a> Financial broker dealer, Sigma Financial, used DocuWare to reduce document processing time from two days to a few hours, reducing costs by $120,000 annually and improving customer service, because issues and questions are now addressed immediately. DocuWare’s technology helps Sigma provide award winning, personalized, yet extremely efficient service to its clients.</p> <p>Sigma Financial, headquartered in Ann Arbor, Michigan, is a premier full service financial broker dealer. Established in 1983, Sigma’s corporate office employs 90 people and through a joint venture with Midland National Life Insurance they boast a network of over 1400 independent representatives located in 48 states. Sigma sells a broad assortment of financial products ranging from traditional brokerage accounts to financial planning services to disability insurance.</p> <p>Sigma positions itself as a “family” or personalized broker dealer. In a world of automated phone attendants, Sigma still has live receptionists answering the phones and directing calls in a friendly manner. The company has won the Broker Dealer of the Year Award from the Investment Advisor Fax Poll in seven of the last ten years.</p> <!--break--> <div class="wlWriterEditableSmartContent" id="scid:8eb9d37f-1541-4f29-b6f4-1eea890d4876:1dc2601c-0ee3-4bc3-98f6-e7b22e329d3a" style="padding-right: 0px; display: inline; padding-left: 0px; float: none; padding-bottom: 0px; margin: 0px; padding-top: 0px"><p><div>Download the full case study: <a href="" target="_blank">Sigma Financial</a></div></p></div>