Océ Business Services' Workshops at MAILCOM Conference Provide Organizations with Document Process Management Best Practices and Success Strategies

 Washington, DC (April 12, 2012) – Océ Business Services, a Canon Group company and a leader in business process services, will co-present eight educational workshops on mail and other document management strategies at the MAILCOM 32nd Annual Conference and Exposition.

The workshops will spotlight how organizations can reduce costs, streamline their mail, information and records management processes as well as implement programs that promote environmental sustainability. To achieve these and other business goals, Océ experts will highlight the latest industry best practices, technology, career growth strategies and executive leadership principles.


As an example, one session focuses on improving quality control in mail center operations. This workshop will highlight why quality control is more important than ever, how to integrate quality control with existing processes and the differences between quality control methods such as Six Sigma, TQM and ISO 9000. Another session spotlights records and information management best practices as they relate to facilities management and mail services. Participants in this workshop will learn about current records management technology and key industry issues that professionals are facing in this arena.

This year's conference takes place in Washington DC April 15 – 18 at the Marriott Wardman Park Hotel. Mr. James P. Mullan, CMDSM, EMCM, MDC and National Operations Manager at Chubb & Son for Océ Business Services, will co-present the workshops. Mr. Mullan is a past recipient of The Franklin Award, which honors leaders whose contributions maintain the value of mail communications. Scheduled presentations by Mr. Mullan include:

Sunday, April 15

  • 2:00 PM – 3:00 PM, Round One, LD113: "Top 10 Secrets of Leadership"

Monday, April 16

  • 11:30 AM – 12:30 PM, Round Four, LD248: "Lead Like a Four Star General"
  • 12:45 PM – 1:45 PM, Round Five, PD251: "Networking 101: Get Connected – Stay Connected"

Tuesday, April 17

  • 2:15 PM – 3:15 PM, Round Nine, OS396: "Consolidating Support Services: A How-to Guide"
  • 3:30 PM – 4:30 PM, Round Ten, OS305: "Records and Information Management"

Wednesday, April 18

  • 10:15 AM – 11:15 AM, Round Twelve, MP426: "Quality Control in Mail Center Operations"
  • 11:30 AM – 12:30 PM, Round Thirteen, OS437: "The Basics of Office Services Management"
  • 12:45 PM – 1:45 PM, Round Thirteen, CU445: "Five Easy Pieces: Eco-Friendly and Cost-Effective Practices"

"A critical goal for many organizations today is to leverage mail, records and other document management processes in order to improve operational efficiency and contain costs," said Elizabeth Halaki, chief marketing officer for Océ Business Services. "Our workshops at this year's conference are providing best practices that can help executives gain valuable skills in these areas, which they can use to help their organizations succeed."