Kyocera Mita Managed Print Services (MPS) Improve the Health of the Burnside War Memorial Hospital (BMWH)

Background

A not-for-profit, community-based hospital with 76 beds, Burnside Hospital provides premier acute medical, surgical and obstetric health care for patients, clients and their families, and has a strong reputation for its maternity care.

The hospital employs 330 people working in shifts to cover its 24 hour-a-day, seven day-a-week operation. Of the 330 employees, approximately 120 have access to a PC and 180 operate a diverse range of document management devices including five Canon monochrome Multifunction Devices (MFDs), 23 Lexmark monochrome and colour printers, and various fax machines and scanners.

The Challenge

The Canon Multifunction Devices were facing end of life and Burnside’s service contract with Canon was due to expire. With increased service calls for the devices and more frequent episodes of downtime, the poor performance of the devices was impacting the efficiency of Burnside’s medical records department and their reception desks, both of which are critical to Burnside’s daily administration and require reliable printing and copying capabilities for maintaining patient records and addressing a range of other documentation needs.

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