Document Services at Rolls-Royce

Capture2 Rolls-Royce Aerospace operates in a complex and dynamic environment. With sophisticated technology and political uncertainties in many markets, they need a flexible structure to adapt to the various external influences. To achieve this, Rolls-Royce chose to outsource many functions that were non-core. Initially They outsourced support functions. This was extended to include the management of document services. Accurate, timely provision of documents is critical to the operation of a multinational organisation. Moreover, the legal implications associated with the provision of documents to the aviation authorities are of paramount importance. Rolls-Royce chose Océ Business Services as their document services partner.

After a comprehensive tender review process, Océ Business Services were appointed and awarded a seven year contract.

Choosing Océ: service delivered After the transfer process was complete, Océ Business Services set about implementing a document strategy that included:

  • centralised document production
  • wide format document management,
  • lithographic print procurement,
  • language translations and
  • technical libraries.

Océ introduced standardised operational approaches to each of the locations, ensuring that best practices were applied across the sites. ‘It’s about taking a holistic approach to document services’, says Andy Norman, Rolls-Royce Regional Project Manager.


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