Workflow
Managing Security Through Services Process Leadership
Submitted by Jay Rodas on Sat, 12/20/2008 - 08:34
The Xerox Support Organization, Xerox Services, is comprised of Technical Services, Professional Services and Managed Services
With over 50,000,000 touch points each year, our customers interact with Xerox and experience our capabilities in three ways:
Online: with easy, flexible instant access
On-Call: responsive, live call support, 24/7
On-Site: proactive, highly trained, certified professionals
Xerox Services provides coverage that is second to none. We have over 14,000 highly skilled support personnel who know Xerox products and are dedicated to servicing them
Providing the highest levels of support for every Xerox solution – support that’s convenient, fast, responsive and reliable; dedicated to protecting our customer’s investments, maximizing their performance and giving them peace of mind – that’s the Xerox commitment
Security and the Federal Government
Submitted by Jay Rodas on Thu, 12/18/2008 - 09:58
The Challenge:
Federal government policy requires that all networked devices used in national security systems meet specific information assurance goals including strict levels of integrity, confidentiality, and availability for systems and data, accountability at the individual level, and assurance that all security claims are objectively verified.
The Solution:
Common Criteria Certification, administered by the National Information Assurance Partnership (NIAP). This is a rigorous process that includes the testing of devices against security requirements by accredited, third-party laboratories.
The Xerox Advantage:
In addition to delivering exceptionally well-architected and highly productive devices into the office environment, Xerox has received Common Criteria Certification for the WorkCentre M35/M45/M55 and WorkCentre Pro 35/45/55. As part of the certification process, the security of the embedded fax function of these devices was also validated. No other multifunction device manufacturer has obtained third party assurance that fax and network lines are separated.
Security Capabilities Protect your business-critical information with Xerox.
Submitted by Jay Rodas on Wed, 12/17/2008 - 17:01
Protecting sensitive, proprietary, or classified information is more critical than ever. As more information is being created, distributed, and archived digitally, the risk that this data could be intercepted or corrupted increases.
Without the proper protection, hackers, disgruntled employees, or even spies can gain access to you or your customers’ sensitive business information and make it public record with the click of a mouse.
And as if matters weren’t complicated enough, many industries must now comply with government and state regulations, not to mention satisfy a customer base with deep privacy concerns.
Thankfully, Xerox has the security capabilities to help. For the last 20 years, Xerox has been a leader in providing secure document solutions to a variety of industries across the globe. In fact, every Xerox product and service we offer was designed with security in mind and to seamlessly integrate into existing security frameworks—giving you and your customers more protection and peace of mind.
RightFax® Integrations with Hewlett-Packard Solutions
Submitted by Corey Smith on Tue, 11/04/2008 - 18:09
Captaris® is a Hewlett-Packard (HP) Business Partner and since 1998 has joined with HP to improve organizational efficiency by getting the right documents into the hands of the right people, faster, more productively and more costeffectively than before.
Captaris RightFax integrates with HP MFPs to consolidate all faxing services on the network, giving users convenient access to faxing capabilities on the same devices used daily for printing, scanning and copying, plus giving the company better control over document flow and security. With RightFax users gain both easy walk-up access and a central point of control for electronic or hard copy faxing. This enables them to streamline document flow processes and save time and money on administrative tasks.
Tested and integrated with HP MFPs, including HP Digital Senders, RightFax is the ideal solution for organizations that want to further utilize their HP infrastructure for all their document development, duplication and distribution needs.
Paper to digital workflows: eCopy broadens accessibility of document capture
Submitted by Corey Smith on Fri, 03/21/2008 - 20:39Source: Quocirca Business and IT Analysis
With businesses striving to find ways to increase efficiencies, lower costs and improve productivity, many are looking towards leveraging their investments in digital multifunction peripherals (MFPs) to merge their paper and digital workflows.
Whilst many businesses are moving towards digital document workflows, paper continues to play an important role in many business processes. It is now widely accepted that the paperless office anticipated by the digital age has not materialised, as glancing around any office environment will illustrate.
Growing usage of technologies like email, online collaboration and electronic documents, has driven an increase in paper consumption rather than a reduction. Paper remains the preferred choice of medium for consuming and digesting information - people prefer to read from paper rather than a screen, it is tangible and easy to annotate and is personal and portable. Despite technology advances in e-paper display technology to mimic paper readability on-screen, and e-paper reading devices such as Amazon's Kindle e-book, our attachment to paper is likely to long continue.
