Toshiba Honored with BERTL’s Innovation Award for Social Business Networking Site
IRVINE, Calif.--(BUSINESS WIRE)--Toshiba America Business Solutions Inc. (TABS) was recently awarded the BERTL's Best Award for “Most Innovative Vendor Relationship Management System” for Toshiba eXCHANGE, an internal social networking site for corporate employees, independent dealers and the direct sales and service channel.
Recognizing the significant impact that social networking can have on business, Toshiba began exploring ways to create its own internal social networking site. The basis for this initiative was the belief that everyone within the Toshiba family should have easy opportunities to exchange information, build relationships, and share sales successes regardless of their physical location or job description.
“It’s estimated that only 20 percent of a company’s knowledge is contained in written documents, while the remaining information resides in the minds of employees. Toshiba eXCHANGE gives members the chance to easily document, share and seek that information, in turn creating new opportunities for sales and service success,” said Bill Melo, vice president of marketing, services and solutions, TABS.
“We are excited to present Toshiba with a BERTL’s Best Award this year for Toshiba eXCHANGE. In several threads reviewed, it was easy to see how barriers have been taken down with the use of this tool. In numerous instances, we witnessed direct and independent sales representatives working with one another to answer questions, provide solutions and share best practices to win over a customer and defeat the competition. Direct and independent dealers are not giving away trade secrets or exposing any information that would hurt them. They are working together to combat their real competitors out in the market place,” said Art Wynne, president, BERTL. “Also evident is that this system has the potential on a larger scale of helping Toshiba gain more market share.”
Toshiba’s Successful Lead 2010 Managed Print and Professional Services Conferences Mark Beginning of Greater MPS Dealer Training
IRVINE, Calif. (Aug. 16, 2010) – Toshiba America Business Solutions Inc. (TABS) recently wrapped-up an entirely new series of interactive conferences designed to provide office technology dealers with the tools and knowledge to help them succeed in selling and implementing Managed Print and Professional Services (MPS and PS). LEAD 2010, which stands for Learn, Engage, Act, and Deliver, was held at four regional locations this summer, including Washington D.C., Dallas, Irvine, Calif., and Chicago, and drew nearly 700 attendees from all across the country.
Bill Melo, vice president of marketing, services and solutions for TABS opened each conference by describing the “new normal” in today’s business world and the office technology industry more specifically. “When you define yourselves as MPS providers, rather than copier dealers, your market of opportunity quadruples,” Melo said, referencing in part the fact that for every dollar spent on A3 technology, customers spend three dollars on A41. After making the compelling argument for why successful dealers must have an MPS program, presentations were then given by representatives from Hewlett-Packard, Lexmark, Strategy Development, Drivve and Capella, and other Toshiba partners.
Security
Multi-function devices (MFDs) and document security, which Toshiba has been promoting to dealers for years as an essential element of a successful MPS program, was a major focus of the conference. While it was mentioned in most of the twenty education sessions that made up each conference’s three course tracks – sales, service, and consulting –Toshiba also held an additional session specifically on security featuring representatives from Digital Copier Security Inc., who recently became well-known in the industry for their participation in the “CBS Evening News with Katie Couric” investigative report earlier this year on copier hard drive security.
Toshiba Wins Four Bertl Readers’ Choice Awards Including Total Solution Provider
IRVINE, Calif. (April 15, 2010) – Toshiba America Business Solutions Inc. (TABS) is proud to announce that it has captured four awards in the 2010 BERTL Readers’ Choice Awards, including Total Solution Provider in the Overall Manufacturer Award Division. Additional awards include: Environment Sustainability, Workflow Integration and Output Quality for the Toshiba e-STUDIO5520c/6520c/6530c series.
“Toshiba is so pleased that once again the imaging product end-users and resellers have awarded so many top honors to Toshiba in the prestigious BERTL survey,” said Joseph Contreras, director, Product and Solutions Marketing, TABS. “Toshiba has always been dedicated to being a total solution provider for our customers with best-in-class products, solutions and customer service. These recent awards reflect that commitment.”
Toshiba America Business Solutions Helps Jordache Enterprises, Inc. Realize Hidden Savings with EncompassTM Document Analysis Program
Jordache Enterprises, Inc., designs and manufactures a wide variety of denim, apparel and accessories, and prides itself on its reputation for high quality merchandise. Distributed globally, Jordache owns several apparel brands, including Jordache, Gasoline, Airport, Maurice Sasson, KIKIT, Jordache Vintage and US Polo Association, and also manufactures private-label denim for many well-known companies. In addition to its apparel business, Jordache Enterprises is heavily invested in worldwide residential and commercial real estate, holds a majority interest in a private jet charter service and owns an award-winning olive oil company.
ordache turned to Toshiba America Business Solutions, Inc. for a way to update and streamline its fleet of outdated office equipment. Jordache’s Vice President of Procurement, Ezri Silver, was tasked with improving functionality, efficiency and productivity while consolidating the number of copiers, printers and fax machines located throughout the two floors of its corporate headquarters in New York City.
Toshiba Launches Enterprise Digital Rights Management Solutions
IRVINE, Calif., (February 16, 2010) – Toshiba America Business Solutions Inc. (TABS) today proudly announced the availability of Fasoo.com Digital Rights Management (DRM) solutions to its direct and independent dealers and their customers. Fasoo.com DRM solutions provide persistent document security through encryption technologies that limit document access to authorized users-only. Administrators can easily control access to Microsoft Office documents, PDFs, engineering drawings, images and other common file formats. They decide who can view, edit or print the documents and for how long. Administrators can even revoke access to a document after it’s distributed.
“Fasoo’s DRM applications will help Toshiba dealers and their customers provide even greater protection against unauthorized access to sensitive financial, technical and personal information,” said Bill Melo, vice president, Marketing and Enterprise Services and Solutions, TABS. “Threats to information come from both inside and outside of organizations, and this technology helps dealers and customers better address these risks.”
In the United States alone, companies lose more than $600 billion a year due to fraud and multifunction products (MFPs), by the sheer fact that they contain sensitive information, and are a critical point of vulnerability. The demand for safer information sharing is also increasing dramatically as more organizations adopt Enterprise Content Management (ECM) systems. Existing security measures within ECM applications provide insufficient document protection when files are opened and shared with external third parties. Lack of adequate document security exposes companies to significant risk and litigation if there is a breach of critical information. In addition to the innate desire to protect one’s information and business, demand is also increasing due to recently passed federal regulations that demand increased information technology security.
New Toshiba e-STUDIO™ Multifunction Systems Deliver Sophisticated Yet Cost-Efficient Technology for Small- and Medium-Sized Businesses
IRVINE, Calif. -- Toshiba America Business Solutions Inc. (TABS) continues its innovation leadership in the multifunction product (MFP) market with the launch of the new Toshiba e-STUDIO™181/182/242 series. Combining an array of advanced standard and optional features, these new low-range black and white models deliver cost-efficient productivity for small- and medium-sized businesses. All three of the new models feature outstanding durability and reliability, ease of operation, high-volume utility and multifunction digital networking capabilities. The entire series also is Energy Star compliant, which translates to reduced running costs for the business, and features extended maintenance cycles and 100 percent waste-free toner recycling to help customers meet their own sustainability initiatives.
“Recent surveys show small business entrepreneurs are more optimistic entering the New Year than they were in 2009, so we see this as an excellent opportunity to enhance the products and services our dealers can offer to this vital backbone of the American economy.”
“At Toshiba, we take a customer-centric approach, developing products and technologies that solve the needs expressed to us by our customers,” said Joseph Contreras, director, Product and Solutions Marketing, TABS. “These new models bring world-class Toshiba innovation to local businesses and home offices that previously found such functionality and networking abilities out of reach due to cost. We understand versatility is a must for the small business owner who needs a rugged machine that easily and economically keeps pace as their business rapidly grows and evolves, and that’s exactly what these three new models do.”
Toshiba’s Encompass Document Analysis “Do More With Less”
Challenge
A major corporation must
- Outfit its new 296,000-square-foot campus with the necessary equipment for handling document needs of 500 employees
- Orient and train the employees
- Maintain business operations without interruption in service to clients
Solution
Toshiba America Business Solutions, Inc. (TABS) analyzes the company’s needs using its proprietary Encompass™ software, the industry’s most comprehensive document management and output analysis program.
- The resulting recommendations optimize company’s document output fleet by reducing the number of units (copiers, printers, fax systems and scanners) by 30 percent
- Decreasing the company’s overall output and supply costs
- Increasing the availability of color printing campus-wide
Background
Why the company contacted Toshiba… After experiencing significant growth, a major corporation found it necessary to relocate to a new 296,000-square-foot campus. The move provided the perfect opportunity to evaluate their business systems—the copiers, printers, fax machines, and scanners required to maintain operations. In the company’s own words, they needed to “find the right device configuration with Scan-To-File and Scan-To-Email capability, color print capability, record retention and archiving, and improved efficiency. We want redundancy in the event units go down, but also want to combine units wherever possible. Overall, we want the transition to be a positive experience, not only for our team but for the entire organization.”
Toshiba Introduces e-BRIDGE Color Profiler Tool for Even More Vibrant Printing on Award-Winning Toshiba MFPs
IRVINE, Calif.--hiba America Business Solutions Inc. (TABS), today proudly announced the introduction of the Toshiba e-BRIDGE Color Profiler Tool, a proprietary software suite designed to optimize the already highly-praised, industry-leading color reproduction quality of Toshiba color products that support International Color Consortium (ICC) profiles. The e-BRIDGE Color Profiler Tool, combined with the ES1000 spectrophotometer, enables the creation of ICC device output profiles. The resulting profile can then be used, along with the e-BRIDGE controllers internal color management, to maximize vibrancy and fidelity.
“The Toshiba e-BRIDGE Color Profiler Tool was integral in helping the award-winning e-STUDIO6530c, our fastest and most advanced color product to date, receive such high-accolades at the IPA Digital Print Forum earlier this year”. “The Toshiba e-BRIDGE Color Profiler Tool was integral in helping the award-winning e-STUDIO6530c, our fastest and most advanced color product to date, receive such high-accolades at the IPA Digital Print Forum earlier this year,” said Rory Fox, senior product manager, TABS. “This study exhaustively examines and compares large production presses. The e-STUDIO6530c was the only system under scrutiny designed primarily for general office use, and the results proved that our competitively-priced office product with an EFI Fiery Controller, did well in all the tests when compared with production presses that are priced anywhere from $300,000 to $1 million retail.”
The ability to print outstanding color images within one’s own office reduces the need to outsource short-run, on-demand printing, and can save businesses significant costs, while simultaneously increasing office productivity. Variance in temperature, humidity, substrates and many other variables all affect image quality. For example, a device in the mile-high city of Denver will require a different profile than a city in Louisiana to achieve the same level of color fidelity. The e-BRIDGE Color Profiler Tool allows businesses to make the most of their e-STUDIO color device regardless of the environment, or the media.
Toshiba Printer Parts Optimization Program Provides Dealers with One-Stop Shopping and Cost Savings on Printer Parts
IRVINE, Calif. -- Toshiba America Business Solutions (TABS) announces its Printer Parts Optimization Program, which provides dealers with one-stop shopping for printer parts at a significant cost savings with its TABS Advance Exchange Program. The program offers a full range of alternative printer parts including OEM, refurbished and aftermarket. Dealers can now order all printer parts, including Managed Print Services parts and Toshiba-branded printer parts, directly through Toshiba's iStore.
“We have seen a tremendous response from our dealers since this program's inception in August”. By accessing TABS' internal FYI portal, dealers can easily fulfill all their printer and service parts, machines, supplies and accessories needs in one stop. With the Advance Exchange Program, Toshiba dealers can better support customers by offering remanufactured service parts for Toshiba printers, as well as all Lexmark and HP printers, at a significant cost savings, and with same day shipping. All remanufactured parts are fully tested, warranted and certified to offer the same quality and performance of a new OEM part, but at a significantly lower price, which can then be passed down to the customer. Technical support is provided, free of charge, by a team of engineers who are available to help troubleshoot and triage.
“We have seen a tremendous response from our dealers since this program's inception in August,” said Tom Walter, director of Aftermarket Sales, Marketing and Operations, TABS. “More than 50 percent of our Eastern Region dealers and 33 percent of our overall dealer population have enrolled in the Printer Parts Optimization Program, and the feedback from these dealers has been extremely positive. We look forward to helping all of our dealers take advantage of these cost-savings and the convenience this program will provide in their day-to-day operations.”
CASE STUDY Toshiba’s e-STUDIO281c MFP and DocuWare Software
Challenge
Advantage Credit, Inc. (ACI) was facing several challenges, the main challenge being the service oriented company needed to transition from an office-based business to a remote business model in order to reduce employee turnover. Additional needs included: reducing the amount of paperwork generated; improving the ability to share information among employees; and increasing workforce productivity.
Solution
Toshiba Business Solutions-Colorado (TBS-CO) provided ACI with a copying and document management solution, using the Toshiba e-STUDIO281c MFP and DocuWare software, and worked with a third-party telco partner to provide a fax/phone solution, transforming the ACI business into a remote location business.
Benefits
As a result of the new system, ACI:
- Transformed into a remote business
- Increased productivity by 50%
- Eliminated paper completely
- Decreased rent costs by 60%
- Increased employee retention 100%
- Improved information sharing
Background
Advantage Credit, Inc. is based in Evergreen, Colorado and provides credit-reporting services to mortgage lenders, brokers, banks, home equity lenders and others in the mortgage industry. Services offered include credit reporting, customer training, fraud alerts, identity theft recovery, credit analysis, bi-lingual service and more. Having opened its doors in 1993, and since grown to a workforce to a total of 16 highly trained personnel, the business relies heavily upon sharing sensitive information about their customers, a task typically seen as paper document-intensive.
