Managed Print Services Case Study
We have all read of companies reinventing themselves. Frequently, the company had a poor strategic p an or simply did not execute well. It is unfortunate hut you do not have to look any further than the large American auto manufactures for a recent example. Some companies have the foresight to change while they are still on top; think of Bill Gates' 1995 manifesto to the employees of Microsoft to redirect their efforts to the internet after a relatively small company, Netscape, jumped to an early lead in what was considered the future of personal computing.
Page After Page is a company that has continually reinvented itself. As a successful and profitable printer cartridge re-charger serving businesses in the greater Boston market, Page After Page has differentiated themselves by providing their large customer base with desktop delivery. This transition to a higher level of service positioned Page After Page favorably when big box retailers started to fill their shelves with compatible cartridges.
Managed Print Solutions: The leading edge in laser printer management
Client Success: Murtha Cullina's Director of IT was unable to rely on his current service vendor to contain printing costs while also ensuring that all of the firm's network printers were working at optimum capacity to support nearly 130 attorneys plus support staff. With help from Page After Page's Remote Print Management System, the firm was able to streamline the delivery of toners, track and control printer usages, and gain a predictable financial picture of its print infrastructure.
Murtha Cullina LLP offers a full range of legal services to businesses, government, non-profit organizations, and individual clients throughout New England. They employ 130 attorneys throughout their five offices.
THE CHALLENGE
Murtha Cullina's Director of IT, Steven Spada, was dissatisfied with his print services provider. The vendor failed in its commitment to provide exceptional customer service. They were unable to streamline the delivery system for toner replenishment and they failed to reduce the helpdesk's involvement with printer issues.
Print Management Solutions: The leading edge in laser printer management
Cytyc Corporation is a global, biomedical company that designs, develops, manufactures, and markets innovative diagnostic and surgical products. Their products include a range of cancer and women's health applications. Cytyc's corporate headquarters are located in Marlborough, MA.
THE CHALLENGE
Rising service costs, needing to stock thousands of dollars of toner cartridges onsite, and paying a portion of their annual service contract upfront, were only some of the issues Cytyc was facing when Jim Lekas, Cytyc's IS Operations Analyst, pursued firm wide cost saving options which led him to a new print management service provider.
In its top to bottom current state analysis, Page After Page was shocked to find that Cytyc stocked three toner cartridges for each of their 90-100 existing local printers. Lekas estimates that at any given time they had between $10,000 - $20,000 worth of cartridges stored in their stockroom.
Managed Print Solutions: The leading edge in laser printer management
Client Success: With nearly 500 lawyers, plus additional support staff of the firm, the IS Manager at Mintz Levin Cohn Ferris Glovsky and Popeo PC faced many challenges ensuring that the print environment worked at optimum capacity and that all printers were strategically placed to maximize productivity. With assistance from Page After Page and their Remote Print Management System, the firm gained full visibility into all network printers, unified all printer related services under one vendor, and gained a predictable financial picture of its print environment.
Mintz Levin Cohn Ferris Glovsky and Popeo PC is a versatile law firm of nearly 500 highly qualified attorneys representing diverse international clients in many industries. With eight offices throughout the United States and London, their clients include, but are not limited to, entrepreneurs, investors, privately held businesses, and Fortune 500 companies.
