Brooktrout Technology and Real-Time Fax Over IP
Introduction
It is estimated that there are 112 million fax machines in use in the world today with more than 6 million new units sold each year. Despite the rise of email and the Internet, fax continues to be an important means for business communications. One of the main reasons that fax has seen continued growth is its simplicity. Fax machines are easy to use and hence a simple way to receive documents quickly, safely and securely.
Recently, however, as businesses migrate their voice traffic to an IP environment, there also exists a natural inclination to migrate their fax traffic to IP. This whitepaper will review the growing need for real-time fax over IP solutions, the issues associated with implementations of real-time fax over IP, and discusses Brooktrout's strategy for bringing a robust, reliable solution based on the T.38 protocol to market in 2004.
Faxing has traditionally been done in real-time over the Public Switched Telephone Network (PSTN), via the T.30 fax protocol and several modem standards, as defined by the International Telecommunications Union (ITU). The reasons for the popularity of real-time circuit-switched fax include the real-time receipt of a fax, immediate notification that the fax has been successfully sent, and that the receiver gets information on the sender's telephone number and the time the fax was received. These features have become essential parts of the fax experience and have set expectations that will continue to apply for advances in fax communication, including fax over IP.
A FACSys® Fax Messaging Gateway Whitepaper How To Manage Faxing From Your Computer: Let Me Count the Ways!
Imagine a world where the fax machines all fly (even making that Jetson’s cartoon vehicle sound).
They come to your desk on command and fly away when you are done, delivering and sending faxes of all sorts. The best part: you are sitting the whole time, barely lifting a finger. What a stress reliever and time saver that would be! Can you relate to this photo? There are five ways to fax in the future, but the future is NOW!
1. FACSys Desktop Client (print to fax)
2. FACSys Mail Printer (email to fax)
3. Email to Fax – with attachments
- Outlook/Exchange
- Lotus Notes
- Groupwise
- SMTP
4. Fax Enabled Applications
- With embedded codes
- With AFMSDK (Active Fax Messaging
Software Developing Kit)
5. Web Agent
The FACSys Desktop Client provides security and economy. Important faxes are no longer left sitting in the open. They are protected in the user’s computer and not left at oldfashioned fax machines for others to see or take by accident. The Desktop is a great time saver because it is the essence of the flying fax machine; it is literally on your desktop. No more wasted time walking to the fax machine, filling out the cover page, dialing the number, feeding paper into the machine, waiting for the confirmation slip and walking back to your desk. Not only that but you can also send multiple faxes at the same time; no need to enter the fax number in ten times. Did we also mention no wasted paper, toner or cost to file or shred the temporary document? Simply print to fax!
With routing tools provided by DID (Direct Inward Dial) telephone service, (also known in the digital world as DNIS (Dialed Number Identification Service)), inbound faxes can be AUTOMATICALLY routed to a single user’s Desktop Client and/or their e-mail inbox, to a workgroup or to a folder on a network share of your choice.
The FACSys Mail Printer allows you to send documents to people’s fax machines and other faxservers by using your email application. No matter what type of email application that you use: Outlook/Exchange, Lotus Notes, GroupWise or SMTP, FACSys uses it and sends documents and attachments right o any fax enabled device. Instead of typing in an email address; you use a fax address which includes the target fax machine’s number and your fax is sent.
A Whitepaper Discussion on HIPAA Compliance and FACSys®
Introduction
It’s 10pm on Thursday night. You sit down to watch the latest episode of ‘ER’. As the camera pans over the duty desk and around the Emergency Room you notice stacks of patient records and charts laying out in the open, accessible to any staff member whether medical or janitorial. HIPAA compliant? Certainly not. Hollywood? Actually, no.
What is HIPAA?
The Health Insurance Portability and Accountability Act, H.R. 3103 (known previously as the Kennedy- Kassebaum Bill) passed with nearly a unanimous vote of the 104th Congress on August 2, 1996, and was signed into law (P.L. 104-91) on August 21, 1996. It consists of several parts, including a section called "Administrative Simplification" that was designed to reduce administrative costs by standardizing electronic transactions and code sets. "Administrative Simplification" also contains requirements to protect the privacy and security of Protected Health Information (PHI). The regulation defines PHI as any information relating to the health of an individual, the healthcare provided to an individual, or payment for the health care provided to that individual.
Under the security standards of HIPAA, health insurers, certain health care providers and health care clearinghouses must establish procedures and mechanisms to protect the confidentiality, integrity, and availability of electronic protected health information. Health plans, healthcare clearinghouses and healthcare providers (known as "covered entities") who engage in electronic transactions, must comply. To a lesser degree, employers and business associates of ‘covered entities’ are also affected. The rule requires covered entities to implement administrative, physical, and technical safeguards to protect electronic health information in their care.
V.34 Fax: Superior Performance and Cost Savings
Overview: The New V.34 Fax Standard Delivers Significant Cost Savings
Fax continues to be an important and cost-effective means for business-to-business and business-to-customer communications. It is estimated that more than 90% of U.S. businesses have fax machines in the office and sales of fax machines in recent years have maintained a slow, but steady growth rate. Even with the popularity of email, more than 7.5 million fax machines were sold in 2002 alone.
Recent advancements in fax technology have resulted in a renewed interest in fax in the business environment. One such advancement is the introduction of the V.34 fax standard, which can help businesses increase productivity and reduce costs.
What is the V.34 Fax Standard?
The V.34 fax standard was established by the International Telecommunications Union (ITU) as the standard for full-duplex modems sending and receiving data across phone lines at up to 33.6 Kbps. Compared to the V.17 (14.4 Kbps) standard and 9.6 Kbps fax, V.34 allows faster transmission time per fax page, greater adaptability to varying line conditions, and a reduction in the number of resends per fax. These improvements result in cost savings from reduced fax phone bills.
In order to understand the benefits of the V.34 standard, it is first necessary to understand how a fax call takes place. The first step is the “handshake” that determines key factors in how the fax call will be set up. The handshaking stage enables the sending and receiving fax device (such as a fax machine or fax server) to find a common speed at which the fax can be transmitted. With a 9.6 Kbps or a V.17 modem, the handshaking is done at 300 bps. With V.34 fax, the handshaking is done at a much faster rate of 1,200 bps. The result is that handshaking time is reduced from approximately 16 seconds with 9.6 Kbps and V.17 to seven seconds with V.34.
White Paper Microsoft® SQL Server Licensing
FACSys® 5 Enterprise leverages the power of the Microsoft® SQL Server (MS-SQL) platform. Microsoft SQL Express is the native database management system for the network fax solution. Microsoft SQL Express enables customers to effortlessly make use of the product ‘out of the box’, while allowing database scalability through seamless migration to MS-SQL Server if required to meet greater storage demands or to integrate with existing installations.
In cases where the capacity constraints inherent in SQL Express may be a limiting factor with regard to a customer’s unique needs, it is recommended that the licensed server edition, Microsoft SQL Server, be utilized. MS-SQL Server is based on product licensing, which can be arranged with a Certified Microsoft Product Reseller.
There are several types of licensing models for MS-SQL Server. Each model addresses different computing environments, from a handful of users or seats, to multiple server processor models with a large number of users requiring MS-SQL access. License Types
There are three MS-SQL license types, detailed as follows:
- Server License: For the Server running MS-SQL
- Client Access License (CAL): For the user or device accessing MS-SQL
- Processor License: Per physical or virtual processor being used to run the MS-SQL instance
Licensing Models
There are three MS-SQL licensing models where the abovementioned license types are used:
- Processor Based Licensing
- Server License + User CAL
- Server License + Device CAL
Microsoft® SQL Server Licensing
FACSys® 5 Enterprise leverages the power of the Microsoft® SQL Server (MS-SQL)
platform. Microsoft SQL Express is the native database management system for the
network fax solution. Microsoft SQL Express enables customers to effortlessly make
use of the product ‘out of the box’, while allowing database scalability through
seamless migration to MS-SQL Server if required to meet greater storage demands
or to integrate with existing installations.
In cases where the capacity constraints inherent in SQL Express may be a limiting
factor with regard to a customer’s unique needs, it is recommended that the licensed
server edition, Microsoft SQL Server, be utilized. MS-SQL Server is based on product
licensing, which can be arranged with a Certified Microsoft Product Reseller.
There are several types of licensing models for MS-SQL Server. Each model addresses
different computing environments, from a handful of users or seats, to multiple
server processor models with a large number of users requiring MS-SQL access.
emFAST Inc.'s FACSys Connector Passes Certification for Additional Ricoh MFPs
[Bridgewater, NJ - June 30, 2010] - emFAST Inc., a pioneer in network fax messaging, is pleased to announce that certification of the FACSys
Connector for Ricoh ESA-enabled MFPs has been extended to the entire MFP family running SDK/J versions 4.2, 5.08 and 7.03. Combined with a FACSys fax server, this feature-rich connector, accessible from the touch screens of these devices, enables users to transmit faxes and fully leverages the inherent print functions of a Ricoh MFP to print from the FACSys inbox. With the updated version, users can now choose between the authenticated full feature set of the original FACSys Connector or the new FACSys "QuickFax" feature.
As a member of the RiDP Premier Plus program, emFAST used Ricoh's Software Developer's Kit (SDK) to fully integrate Ricoh MFPs with its secure and intuitive fax server solution. Ricoh's sophisticated Embedded Software Architecture (ESA) platform allowed the emFAST development team to fully leverage the capabilities found in Ricoh's MFPs.
"Ricoh's Software Developer's Kit provided a fast and easy means to develop the client for this connector," said Hamsa Buvaraghan, Principal Software Engineer, emFAST Inc. "Our FACSys Connector continues to lead the way in leveraging the Ricoh ESA development platform to extend functionality and enhance the user experience of the Ricoh ESA-enabled MFP product line."
emFAST Inc.'s FACSys Fax Messaging Suite Now Rated "Avaya Compliant
[Bridgewater, NJ - March 30, 2010] - emFAST Inc., publisher of FACSys
, today announced that its FACSys Fax Messaging Suite of products are now compliant with the Aura
Communication Manager 5.2.1 and Aura
Session Manager 5.2.1 from Avaya, a leading global provider of business communications applications, systems and services.
The FACSys Fax Messaging Suite is a complete family of products that includes the FACSys EZ appliance and FACSys Foundation and FACSys Enterprise software packages, which allow any user on the network to send and receive faxes through a desktop client, browser, e-mail interface, MFP device or a fax-enabled application. In addition to enhancing user productivity by eliminating legacy fax machines, the FACSys family of products leverages the telecommunications infrastructure for voice and fax to reduce operating costs.
The FACSys Fax Messaging Suite of products has already received the Avaya DevConnect Compliant Award for successful compliance testing with Avaya IP Office version 5 and has now expanded its list to include Avaya Aura Communication Manager 5.2.1 and Session Manager 5.2.1.
"Business customers value Avaya compliance when looking for solutions that integrate with their telephony environment," says Peter Valier, FACSys Product Manager, emFAST Inc. "Avaya's adoption of the T.38 FoIP protocol has allowed customers to leverage their investment in their communications infrastructure to deploy fax as well as voice – more quickly, more easily and more cost-effectively than ever before."
emFAST Announces FACSys Desktop Client Compatibility With Windows 7.
[Bridgewater, NJ - February 08, 2010]
emFAST Inc., a pioneer in network fax messaging, today announced that the FACSys
Desktop Client has passed the
Windows
7 compatibility testing process. emFAST's FACSys
Fax Messaging Suite of Products, which integrate with Windows
7, allow any user on the network to send and receive faxes through a desktop client, browser, e-mail interface, MFP device or a fax-enabled application, enhancing user productivity and reducing cost by eliminating manual fax machines.
"Our customers have come to expect a robust network fax solution that offers the most up-to-date features," said Peter Valier, Product Manager, emFAST Inc. "By working with Microsoft, we feel confident that emFAST will provide users of FACSys with enhanced functionality and significant value."
emFAST Announces its New Premier Partner Program.
February 01, 2010 - Bridgewater, NJ] emFAST Inc., manufacturer of the FACSys
Fax Messaging Suite of products, today announced the introduction of a Premier Partner Rewards program, that provides its elite channel partners with enhanced tools and support.
"emFAST is committed to the channel model. We've never sold direct to end-users and are one of the very few fax server vendors who have remained true to this principal," said Elvis Cabral, Director of Sales at emFAST. "However, we've come to realize that there is more that can and should be done to support those who demonstrate a higher level of engagement. This new program is our framework for that support"
Premier channel partners will have access to deal registration, co-operative funding, direct marketing programs and other initiatives geared towards helping them drive FACSys revenue. There will also be a higher degree of knowledge sharing via training, product roadmap discussions and similar access to information previously kept within the walls of emFAST.

