Xerox Corporation developed a breakthrough print driver platform that significantly reduces costs and increases the efficiencies of enterprise printer management and support. This new platform has changed the way that IT administrators view and manage enterprise print drivers.
Our core driver platform (the key component of this new strategy), helps make you more productive by streamlining the user interface and ensuring a consistent experience across the majority of our product lines. This consistency has greatly simplified print services delivery and reduced end- ser training and support requirements, and lowered the cost of IT print services as a result.
Two of the most innovative print drivers built on the new platform, the Xerox Global Print Driver and Xerox Mobile Express Driver, have been upgraded:
- Xerox Global Print Driver (X-GPD) is a universal print driver that offers unprecedented ease of use for network administrators managing a diverse array of print devices across the enterprise. It greatly reduces the time and effort required to deploy and upgrade print drivers on a network.
- Xerox Mobile Express Driver (X-MED) allows mobile professionals to quickly and easily find and use printers in any new location, without timeconsuming driver installation and costly support calls.
Unlike proprietary “universal” print drivers, X-GPD and X-MED support both Xerox and non-Xerox printers, which is an important advantage for IT managers administering the typically diverse mix of print devices on today’s enterprise networks. These drivers also support 100 percent of the feature sets of most Xerox printers.
Xerox Corporation selected KANA IQ with KANA Response for its global Welcome Centers. The KANA solution provides customer service call center representatives with automated tools and information to better handle customer issues through assisted service. In addition, global customers also have the ability to find solutions directly on the company’s customer portal. Customers can access information on hundreds of Xerox products in seven languages, allowing for thousands of Web self-service search sessions per day across the globe.
The KANA solution was implemented with a consistent user interface for access by customers and call center representatives. This common access provides agents the ability to more efficiently resolve customer problems and Welcome Center inquiries. It also significantly reduces support costs. Now that customers can access the online knowledge base, many issues can be resolved without making a call to the Welcome Centers.
Xerox‘s Challenge: Provide customer and agent accessibility to solve issues globally in multiple languages from a single hosting location using the Internet/Intranet as the backbone.
NORWALK, Conn. — Continuing efforts to protect customers from counterfeit consumables and products, Xerox recently conducted raids in China and Dubai and introduced a new program to help detect imitations.
The raids resulted in the seizure of more than 55,000 boxes of counterfeit consumables and parts for numerous Xerox products – merchandise slated for distribution in the United States, Germany, Netherlands, Turkey, Russia, Brazil, and South America.
PLEASANTON, Calif. — Editors of PCMag.com recently awarded both the Xerox DocuMate® 5445 and 5460 with Editor’s Choice Awards, and scored the scanners high for accuracy, emphasizing that they recognized fonts as small as 6 points without a mistake.
Xerox (NYSE: XRX) introduced the hard-working and easy-to-use document scanners earlier this year.
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Versatile Flatbed Scanner “Breaks Rules” to Provide Cost Effective Solution for Scanning Large Documents
PLEASANTON, Calif. — Scanners that use automatic document feeders (ADF) are convenient but office workers can’t use them for fragile documents or bound items such as books or passports. To help, Xerox (NYSE: XRX) today introduced the Xerox DocuMate® 4700, an A3 (11x17”) sized flatbed scanner with a built-in USB hub which allows it to be used as a stand-alone device or connected through any Xerox DocuMate sheet fed scanner. At only $795, the DocuMate 4700 is an affordable solution for large document scanning.
This design helps businesses avoid the expense of a having to buy a large format ADF/flatbed combination scanner. Other A3 flatbed scanners on the market today are sold as options that can only be connected to a sheet fed scanner and require a sheetfed scanner that must be specifically designed to work with the flatbed option. The DocuMate 4700 breaks both of these rules, costs much less than competitors and can be shared among co-workers.
Can You Trust the Cloud? A Practical Guide to the Opportunities and Challenges of the Document 3.0 Era
Cloud computing is one of the hot topics of our day. And it deserves all the attention. Why? Because it has the potential to deliver a wide range of innovative services for the management of infrastructure, development platforms, software applications and complex business processes more efficiently and cost-effectively than ever before. It will also speed up the development of intelligent, proactive “next gen” documents, which will improve the productivity of Knowledge Workers around the world.
But several challenges must be addressed before the cloud becomes a widely accepted paradigm for computing. There are concerns about data security, privacy and regulatory compliance. Not to mention ongoing debate around public vs. private vs. hybrid clouds.
Nevertheless, cloud computing has become a dynamic force in the business world. And forward-thinking clients have discovered that the right approach to cloud-based services can help them improve the performance of their service offerings while lowering costs, creating a compelling competitive advantage.
For more information, please read on...
Quocirca Report Names Xerox Worldwide Market Leader in Managed Print Services for Fourth Consecutive Year
ROCHESTER, N.Y. — Xerox (NYSE: XRX) earned the top position in worldwide managed print services (MPS) for the fourth consecutive year, according to a new report by analyst research group Quocirca. The report which was issued today, cites Xerox’s lead due to continued expansion and investment in its MPS platform and the unrivaled geographical depth, breadth and consistency of its offering in an increasingly competitive marketplace.
“Xerox excels in its broad coverage of enterprise offerings across office, mobile, production and offsite commercial environments,” said Louella Fernandes principal analyst, Quocirca. “Xerox continues to make differentiating investments for the marketplace with new assessment and reporting tools that provide customers with predictive analytics to simplify their print environment, and use the data to further cost savings and productivity benefits.”
PLEASANTON, Calif. — Ten years ago, document scanner veteran, Visioneer®, entered into a trademark license agreement with Xerox (NYSE: XRX) to develop, market, sell and support a new line of Xerox-branded document scanners. Since that time, Visioneer has successfully launched thirty-five new document scanners under the Xerox brand and delivered innovative solutions that help people capture and manage paper-based information in a digital world. Xerox DocuMate® scanners are now sold in over 100 countries worldwide; with great success in the United States, Russia, Mexico, Canada, United Kingdom, South America, the Middle East and South Africa.
Over the years, the relationship has been strengthened through Visioneer’s commitment to provide competitive product offerings, outstanding customer service and technical support to Xerox customers. The Xerox DocuMate product line has also earned awards from top industry media and analysts including Buyers Laboratory, PC Magazine, The New York Times and PC World Magazine.
ROCHESTER, N.Y. — Print providers turn to Xerox to achieve high-quality color applications while improving productivity and cutting costs. Consider these first-hand accounts from print service providers who are using both the Xerox iGen® platform and the Xerox Color 1000 Press to:
- Expand capabilities: Adams Direct & Media Services, based in East Hanover, N.J., uses the Xerox iGen4® Press to expand its offerings to non-profit, insurance, healthcare, pharmaceutical and retail clients. With the increased sheet size and image quality of the iGen4, the company can now produce new applications such as six-panel brochures.
- “The press dramatically improved productivity, giving us the capability to increase output to 400,000 oversized prints per month,” said William James, president, Adams Direct & Media Services.