Cleveland Public Library

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Teaser: 
Cleveland Public Library patrons were asking for faxing, scanning and color printing at its 28 branches. The library’s black-and-white devices had become outdated. Knowing an upgrade was in order, the library teamed with Xerox.
URL: 
https://www.xerox.com/downloads/dl/usa/en/bpo/casestudies/bpo_casestudy_Cleveland_Public_Library.pdf