The Challenge

Ian Dalrymple, Managing Director of NSC, was an early adopter of LAN-based fax server technology starting with a four channel Gammalink CP4LSI fax card installed in a Novell server in 1993. Like many early adopters, Ian found having a fax server to be a highly efficient communication method with the clientele (considering that 11 years ago e-mail was not as ubiquitous as it is today). As NSC migrated to a Windows® platform in the late 90’s, Ian decided to completely eliminate photocopiers from his office! His intention was to have only scanners and printers and store all of the documentation electronically in folders in his Exchange Server, so they are centrally located, easily accessible and printed only when needed.

The Solution

FACSys® Fax Messaging Gateway
“FACSys became an integral part of our day-to-day workflow. The ability to transmit and receive fax documents electronically from the desktop and then store them securely for quick retrieval has not only streamlined our services to our clientele but has also given me, as Managing Director, a sense of security that no important confidential customer portfolio documents are left lying around the office”. “The use of PDF documents is increasing in our business. We create documents in Word, convert them to PDF for e-mailing and faxing. With Exchange and FACSys we are able to send a PDF by e-mail and/or fax directly from Outlook®, depending on the delivery method our client wants. We are pleased to see that the next version of FACSys will include the ability to receive inbound faxes in PDF format.”