Douglas County has significantly improved the time its employees have available to spend assisting residents, by dramatically reducing document storage and retrieval time. Implementing DocuWare has positioned the County to process more records without adding personnel, giving the County the flexibility to meet budget constraints and growing needs simultaneously. The ability to search the records within the database will allow the Juvenile Justice department to perform early intervention programs, the Health department to provide better medical care, the Sheriff’s department to identify crime trends and the Assessors department to provide better access to public information.

Douglas County Oregon, population 100,000, is a rural county in the southwest corner of the state. The County’s IT department began looking for a document management system to better store 30 years of the Sheriff department’s case records. During their search, the County realized that a document management solution could be utilized as a research tool; therefore, the County expanded its focus and chose to implement DocuWare in the Sheriff’s department first and then expand the system to other departments.