When Ricoh consultants sat down with a global BPO and IT outsourcing company, they knew they needed to quickly make a positive impression. With their own technical background, the company was already sold on the idea of technology as an enabler; however, they were very demanding in terms of stated goals and objectives.
Ricoh set out to better understand the company’s requirements, beginning with a workflow analysis of their Dallas headquarters, which consisted of six buildings with over 1,500 employees. Ricoh consultants mapped 852 devices producing over 1,500,000 copies, prints and faxes per month with an employee to device ratio of 1.76 to 1. Working closely with the client team, Ricoh interviewed key departments and discussed their document workflow to uncover all possible costs. From this information, a comprehensive TCO analysis was created. The total yearly expenditure on labor, equipment and support exceeded $1.3 million dollars.
After presenting their findings and recommendations, Ricoh reduced the company’s total fleet of 852 devices to 179 multifunctional products in key locations. The new employee to device ratio was also dramatically improved to 8.4 to 1. Ricoh added technology enablers and DRMs and staff to manage the copy center, mailroom and fleet. The result was a 31.9% cost savings – over the company’s original goal of 30%.