Real Talk With Medical Mutual of Ohio

Background

Medical Mutual of Ohio is a health insurance company headquartered in Cleveland, Ohio. As a regional insurer, they are deeply committed to their members. They are also the official health insurer of the Cleveland Cavaliers, the Cleveland Indians and the Cleveland Browns. 

After conducting thorough studies of their equipment assets and usage, they realized there was an opportunity to consolidate to reduce costs and better serve their clients with more efficient office operations.

The Challenge

Starting in 2008, Medical Mutual of Ohio tested Xerox® ColorQube Multifunction Printers against three competitors. They installed different manufacturers’ products in different locations across their operation over a significant length of time to test capabilities and performance in the real world. 

“We looked at multiple vendors,” says Lyn Duvall, Manager of Printing Services. “We had to try the equipment. Get it in our shop and have people who were really going to use them try them all. We threw whatever we could possibly think of at the equipment. We wanted to see if the units could really multitask, if they can do two things at a time. These are things that will impact a workflow. We looked at security, of course, but we also looked at how quickly we got answers from people who could help us when we asked questions.” 

Download Full Case Study: Real Talk With Medical Mutual of Ohio

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