Managed Document Services Deliver Insurance Premium

Providing managed document services for Generali Switzerland, Ricoh transformed the insurer’s document infrastructure, improving access to information and enhancing document security whilst cutting print expenditure by 24%. The ongoing benefits of the optimisation programme are such that Generali Switzerland had no hesitation extending Ricoh’s contract.

Document Intensive

Generali Switzerland is part of the Fortune 500 global insurance and financial services organisation Generali Group. The leading provider of unit linked life insurance in the Swiss market, income from premiums exceeds CHF 2 billion per annum. The company employs 2100 people at its headquarters in Zurich and Geneva and in its 75 regional offices.

The insurance and financial services market is document intensive. Personalised proposals and policy documents are printed and sent to customers. Inbound communication is scanned and saved to the customer record. Like many organisations, the company’s document infrastructure had grown organically with little consideration given to cost or effectiveness.

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