Extended Stay Deluxe Hotel Guests Find Printing Nirvana with EFI PrintMe

CHALLENGE:

Extended Stay Hotels wanted an on-premise printing solution for its Extended Stay Deluxe guests. It had to be affordable, easy to set up, and easy to use. 

It was five years ago that Ira Greenfield, Vice President of Technology for Extended Stay Hotels, lobbied to introduce printing as a guest service amenity at their Extended Stay Deluxe (ESD) hotel properties, one of five brands within the Extended Stay Hotels family.

Greenfield targeted the ESD properties for on-premise printing because it was a steady request by many of the guests, as they stayed for lengthy periods — often months at a time — or returned regularly. Their print needs were of varying complexities and often time-sensitive, so driving to the nearby print shop wasn’t always convenient or even possible.

Not having a guest printer was inconvenient for the hotel staff as well. Guests would regularly ask the general manager or a front desk staff member to print a document on the office printer.

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