CASE STUDY Toshiba’s e-STUDIO281c MFP and DocuWare Software

<p><a href=""><img title="2010-01-05_162901" style="border-right: 0px; border-top: 0px; display: inline; margin: 0px 10px 10px 0px; border-left: 0px; border-bottom: 0px" height="239" alt="2010-01-05_162901" src="" width="190" align="left" border="0" /></a> <u>Challenge</u></p> <p>Advantage Credit, Inc. (ACI) was facing several challenges, the main challenge being the service oriented company needed to transition from an office-based business to a remote business model in order to reduce employee turnover. Additional needs included: reducing the amount of paperwork generated; improving the ability to share information among employees; and increasing workforce productivity.</p> <p><u>Solution</u></p> <p>Toshiba Business Solutions-Colorado (TBS-CO) provided ACI with a copying and document management solution, using the Toshiba e-STUDIO281c MFP and DocuWare software, and worked with a third-party telco partner to provide a fax/phone solution, transforming the ACI business into a remote location business.</p> <p><u>Benefits</u></p> <p>As a result of the new system, ACI: </p> <ul> <li>Transformed into a remote business</li> <li>Increased productivity by 50% </li> <li>Eliminated paper completely</li> <li>Decreased rent costs by 60% </li> <li>Increased employee retention 100%</li> <li>Improved information sharing </li> </ul> <p><u>Background</u></p> <p>Advantage Credit, Inc. is based in Evergreen, Colorado and provides credit-reporting services to mortgage lenders, brokers, banks, home equity lenders and others in the mortgage industry. Services offered include credit reporting, customer training, fraud alerts, identity theft recovery, credit analysis, bi-lingual service and more. Having opened its doors in 1993, and since grown to a workforce to a total of 16 highly trained personnel, the business relies heavily upon sharing sensitive information about their customers, a task typically seen as paper document-intensive.</p> <!--break--> <div class="wlWriterEditableSmartContent" id="scid:8eb9d37f-1541-4f29-b6f4-1eea890d4876:91b84f5c-cdcc-4864-9ed5-1e26500a0ad1" style="padding-right: 0px; display: inline; padding-left: 0px; float: none; padding-bottom: 0px; margin: 0px; padding-top: 0px"><p><div>Download Full Case Study: <a href="" target="_self">CASE STUDY Toshiba’s e-STUDIO281c MFP and DocuWare Software</a></div></p></div>