November 2008

Fletcher Jones Mercedes-Benz: Better Information Access Improves Customer Service

Fletcher Jones Mercedes-Benz The largest Mercedes-Benz dealer in the USA, Fletcher Jones Mercedes-Benz (FJMB), is using DocuWare to store car sales documentation and repair orders. Improved access to information allows FJMB to provide superior customer service and simplify internal document management practices, all while reducing costs by over $40,000 annually.

Located in Newport Beach, California, Fletcher Jones Mercedes-Benz is the largest Mercedes-Benz dealership in the country. With 580 employees, the dealership sells upwards of 700 cars a month and services 440 cars a day! The dealership is devoted to the lasting satisfaction of Mercedes-Benz owners and the long-term maintenance of their automobiles.

County Government Streamlines Information

County Government Streamlines Information Douglas County has significantly improved the time its employees have available to spend assisting residents, by dramatically reducing document storage and retrieval time. Implementing DocuWare has positioned the County to process more records without adding personnel, giving the County the flexibility to meet budget constraints and growing needs simultaneously. The ability to search the records within the database will allow the Juvenile Justice department to perform early intervention programs, the Health department to provide better medical care, the Sheriff’s department to identify crime trends and the Assessors department to provide better access to public information.

Douglas County Oregon, population 100,000, is a rural county in the southwest corner of the state. The County’s IT department began looking for a document management system to better store 30 years of the Sheriff department’s case records. During their search, the County realized that a document management solution could be utilized as a research tool; therefore, the County expanded its focus and chose to implement DocuWare in the Sheriff’s department first and then expand the system to other departments.

Corrigan Dispatch Company: Simultaneous Access to Information

Corrigan Dispatch Company CDC represents numerous U.S. companies that routinely import and export merchandise to and from Mexico. They coordinate and file the necessary documents with U.S. and Mexican customs agencies on behalf of their clients. In some cases, they will also temporarily handle and store the merchandise being shipped.

A family-owned firm, founded by Edward H. Corrigan in 1927, Corrigan Dispatch Company (CDC) handles all aspects of international trade from documentation and transportation arrangements, to handling cargo and storage for companies shipping products between the United States and Mexico. CDC has approximately 100 employees and four offices in Texas (Brownsville, Hidalgo/McAllen, Laredo and Del Rio). CDC imports and exports a broad assortment of cargo, from textiles, clothing, and construction equipment, to more fragile items that require special treatment like, electronic parts and equipment, chemicals, minerals and light machinery. CDC has companies such as Caterpillar, Warner-Lambert, and Pioneer among their customers.

Corsicana Bedding, Inc.: Mattress Manufacturer Rests Easy as Cash Flow Improves

Corsicana Bedding, Inc. National mattress manufacturer, Corsicana Bedding, Inc., implemented DocuWare to manage proof of delivery documents. The results: lightning fast, secure, storage and access of information for a significant improvement in cash flow, a knowledge base available to all employees for a dramatic improvement in customer service, and automation of key business processes.

Established in 1971, Corsicana Bedding, Inc., is a national mattress manufacturer with three large production plants and two distribution centers across the country. The company employs over 450 people and distributes its product to over 4,000 retail centers nation-wide.

City of Niles: Small City Leverages the Power of Technology

City of Niles This small town provider of electricity is using DocuWare to provide better customer service, reduce fraud, and operate more efficiently. The system is expanding throughout the city and will eventually become the records management system for all city government departments.

Founded on the banks of the St. Joseph River in 1691, Niles, Michigan is a small town located in the southwest corner of the state, just north of the Indiana state line and only 90 minutes from downtown Chicago. The City of Niles and the surrounding Niles Townships govern a combined population of 33,000 providing essential

Xerox To Raise Its Game In Solid Ink With New A3 Offering

From BLI

November 26, 2008 – Xerox Office Group (XOG) held a briefing for industry analysts at its Wilsonville, OR, facility on November 19 to deliver a sneak preview at an all-new and groundbreaking color MFP set to debut in 2009. While details about the product (name, speed and price) won’t be shared until closer to its launch, the concept and execution certainly look intriguing—perhaps even game-changing for certain segments of the market.

The news: Xerox is readying an A3-class color MFP based on its solid-ink technology as a competitor to 11" x 17" color laser engines and HP’s Edgeline inkjet-based offerings. Pioneered by Oregon State University researchers in the 1980s and commercialized by printer maker Tektronix (Xerox acquired the color printing and imaging division of Tektronix in 2000), solid-ink engines are currently used by Xerox in some A4-class printers and MFPs such as the Phaser 8860 family (which includes the 8860 and the 8860MFP). The technology uses melted ink sticks, as opposed to toner particles or liquid ink, to render an image.

Office Technology Magazine Outlines the Benefits of Fully-Hosted Managed Print Services

CALGARY, ALBERTA (November 2008) - In hard economic times and in a highly competitive and difficult market, it is more important than ever for office equipment dealers to differentiate themselves from the pack in order to accumulate customers and ultimately grow their market share.

In the September issue of Office Technology magazine, Jake G. Wang of IDC compares remotely-hosted (ASP model) and self-hosted device management solutions. The article, 'Captain Your Ship: Navigating Stormy Seas In A Tough Economy,' explains how the remotely-hosted model can provide dealers with an immediate competitive advantage by allowing them to perform proactive maintenance, automate supplies fulfillment and simplify meter readings.

Oce Business Services Guides Businesses on how to Improve Cost Effectiveness of Fleet Management in an Economic Downturn

New York, (November 25, 2008) – The downturn in global finance and trade is projected to challenge enterprises well into 2009. Companies are looking for cost-effective strategies to meet these challenges and be ready to benefit from an eventual upturn. According to industry analysts, outsourcing represents one such strategy, particularly in the document process management arena. Océ Business Services is recommending document management strategies – whether managed internally or outsourced – that can help reduce spending and increase efficiency during a downturn.

Ricoh Launches GlobalScan NX Solutions

West Caldwell, N.J.,   November 25, 2008 — Ricoh Americas Corporation today announced new additions to the Ricoh GlobalScanTM suite of document capture and routing solutions. Designed for businesses of any size, GlobalScan NX Office Edition and GlobalScan NX Serverless allow small-and-medium sized organizations to effectively manage document workflows to fulfill their respective business processes. A complement to the GlobalScan Workflow Suite 3.1, the GlobalScan NX Office Edition offers small-and-medium sized businesses (SMBs) enterprise level document management capabilities.

The Processors add The Canon imagePRESS C7000VP Digital Color Press to Their Fleet of Commercial Print Technology

Burlington, N.J., November 25, 2008 – Canon Business Solutions., Inc., a subsidiary of Canon U.S.A. and leading provider of document imaging and office solutions, today announced that The Processors of Irwindale, Calif., has installed the Canon imagePRESS C7000VP digital press to support their need to provide quality short-run output to a growing list of clients.

“We were seeing an increasing number of short-run jobs that provided little to no profit after considering the time and expense required in setting up a press. The Canon C7000VP provided us with a more efficient and affordable option for us to handle those jobs without sacrificing quality,” said Mark Perone, Vice President, The Processors. 

Christian Health Care Center: Healthy Admissions Processes

Christian Health Care Center Christian Health Care Center (CHCC), an elder-care and mental-health facility, has implemented DocuWare, streamlining its Admissions Department and improving information accuracy for the entire Center. Patient information can easily be transferred between programs. The Center has realized significant productivity and efficiency gains, and improved patient relations, thus allowing the Center to focus on providing services in a compassionate and loving environment.

CHCC was founded in 1911 by a group of deacons from the Reformed tradition. Today, CHCC - a non-profit organization open to anyone regardless of race, sex, or religion - provides high-quality, family-centered eldercare and mental-health services.

The Center offers both inpatient and outpatient programs. Elder-care programs include long-term care, a special-care inpatient behavior-management unit, adult day services, assisted living, and independent senior residences. Mental-health services include a psychiatric hospital, partial program, and outpatient counseling.

Ricoh Americas Corporation Names Mark Minshull Chief Technologist

West Caldwell, N.J.,   November 24, 2008 — Ricoh Americas Corporation today announced the promotion of Mark Minshull to vice president and chief technologist. In this newly created role, Minshull will oversee Ricoh’s solution technology vision across all business units. Minshull will also continue to serve as vice president of Ricoh Americas Corporation’s Technology Center, which supports major-account sales activities and software product development in the Americas.

Innovative Large-format Solutions Drive Successful SGIA ’08 for HP and Customers

PALO ALTO, Calif., Nov. 24, 2008 – HP today announced that its expanded portfolio of innovative large-format printing solutions led to a highly successful exhibition for the company at SGIA ’08, held in Atlanta, Ga., Oct. 15–18.

A significant number of purchase contracts were completed at the show, demonstrating the high demand for HP’s new products, including the HP Scitex FB7500 Printer, HP Scitex FB950 Printer, HP Scitex TJ8550 Printer and the HP Designjet L65500 Printer. The HP stand featured the industry’s broadest portfolio of large-format printing technologies and solutions and was one of the largest booths at the exposition.

Xerox CEO to Investors: Annuity Business, Industry Leadership, Solid Financial Position are Strong Assets in Tough Economic Conditions

NEW YORK, Nov. 24, 2008  -- At its annual investor conference being held here today, Xerox Corporation (NYSE: XRX) is addressing how its annuity-based business model, strong operating cash flow and industry-leading document management services and technology are assets in tough economic times.

"Our value proposition is supported by the strength of our financial position and the resiliency of our recurring revenue stream," said Anne Mulcahy, Xerox chairman and chief executive officer. "We're managing our operations with a close eye on the bottom line. The restructuring actions we're taking this quarter are expected to deliver $200 million in savings next year, giving us greater flexibility to operate even more efficiently and effectively in an uncertain economic environment.

Collin County, TX, prepares for the future with Laserfiche records management

As one of the fastest growing counties in the nation, Collin County, TX, faced the challenge of managing an increasingly-large number of records generated by a growing population.

According to Records Manager Margaret Anderson, staff in the county’s courts had difficulty finding information, due to disparate systems implemented by each department. “We also had over 15,000 reels of microfilm and 18,450 boxes of paper stored throughout the county,” she says. “Files were everywhere and we couldn’t keep up with the demand. We had to ensure that staff did not unintentionally destroy records that needed to be retained, and we wanted to implement a case management system (CMS). But we also had to manage all the paper.

Oce Business Services Introduces Oce Onsite Discovery Management

New York, N.Y. (November 21, 2008) - Océ Business Services, Inc., a leader in document process management and electronic discovery, today introduced Océ Onsite Discovery Management, a comprehensive outsourced discovery management service that is located onsite at law firms and corporate legal departments. The discovery management service spans electronic discovery and paper evidence processing as well as litigation technology management.

Océ Onsite Discovery Management allows legal organizations to lower costs, access cutting edge technology, and focus more on their core business and less on operations management. Organizations can also more easily gain electronic discovery expertise and scale the resources they devote to discovery processes as litigation and regulatory demands change.

User Friendly Consulting, Inc. Joins Laserfiche® as Value-Added Reseller

LAWRENCE, MI (Laserfiche) Nov. 20, 2008—Laserfiche® today welcomed User Friendly Consulting, Inc. (UFC) as the latest authorized Value-Added Reseller (VAR) that will provide electronic document management solutions to customers in the Midwest and Texas.

“We want our clients to have all the options available for an enterprise solution that seamlessly integrates full-text retrieval, Web distribution, and workflow with all other software applications of existing IT environments,” said UFC CEO Andy Eberhard. “Laserfiche has a proven suite of products with a great track record, and offers ongoing training and support, which are needed to create a winning VAR.”

Mutoh America’s ValueJet Printers Continue Selling Due to Strong Solid Colors and No Banding

Phoenix, AZ. (November, 2008) – Jacksonville, FL. - Tom Cook, Owner pictured above and Mike Burton, Director of Operations for Atlantic Imaging, currently own two Mutoh ValueJet- 64” printers and plan on a third!  The ValueJet has attributed to Atlantic Imagining’s extended list of clients including: Firehouse Subs, Volcom, Coke, Target, X Games, MTV, Blue Cross Blue Shield, PGA Tour, Swisher Cigars, Tampa Bay Buccaneers, Ford.

“The print quality is exceptional! Using the wave settings gives us complete control of the output by eliminating banding and has allowed us to produce exceptionally high quality work in a timely manner,” says Mike.

Printing & Publications adds THE canon imagePRESS C7000VP Digital Color Press to their fleet of commercial print technology

Burlington, N.J., November 20, 2008 – Canon Business Solutions, Inc., a subsidiary of Canon U.S.A. and leading provider of document imaging and office solutions, today announced that Printing & Publications of Langhorne, Pa., has installed the Canon imagePRESS C7000VP digital press to support their need to provide quality short-run output to a growing list of clients.

“The new Canon C7000VP provides us with added flexibility.  From a workflow standpoint, we will increase productivity by reducing operator time spent monitoring print consistency.  In addition, we can now produce in-line booklets and extend our output offerings to a variety of thicker substrates we could not handle with our existing equipment,” said Jerome Elion, President, Printing & Publications.

Oce reduces CO2 emission targets for its European car fleet by 20%

Venlo, The Netherlands, 20  November 2008 - Océ, an international leader in digital document management, intends to reduce the average CO2 emissions of its European leasing vehicles to 130 grams per kilometer by 2012. Compared to current levels, the measure is expected to result in a 20% reduction in CO2 emission by 2012.

This new CO2 emission target will be incorporated into all company car policies operated by the international headquarters in The Netherlands and throughout its European sales companies. By setting this target, Océ further underlines its commitment to reducing its carbon footprint.

 
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